Userback review
A broad feedback platform for teams combining visual input, surveys, and product workflows.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Userback is a SaaS customer-feedback platform for product teams, SaaS companies, startups, agencies, and support teams. It gathers visual feedback through embeddable widgets and a browser extension, with annotated screenshots, video recordings, console logs, and session replays. It also covers NPS, CSAT, CES, feature requests, voting, public roadmaps, feedback workflows, AI categorization, themes, and sentiment analysis. Teams that need both visual context and structured survey input will find its scope particularly relevant.
Pricing spans a free plan and four paid tiers. Free includes two feedback projects, two seats, unlimited feedback collection, seven-day feedback availability, and core features. Team costs $29 per month when billed annually or $39 monthly, with five projects, five seats, unlimited feedback availability, project-management integrations, and customizable widgets. Business costs $79 annually or $99 monthly and adds 25 projects, unlimited seats, AI Feedback & Insights, session replays, and user surveys. Business Plus costs $159 annually or $199 monthly, adding 50 projects, a Mobile SDK, REST API access, webhooks, and advanced privacy controls. Enterprise adds unlimited projects, Single Sign-On, priority support, custom terms, invoice payment, and a security review with a SOC 2 Type II report.
Its integration coverage fits teams already working across product management, development, support, and communication tools, including Jira, ClickUp, Asana, Notion, Trello, GitHub, monday.com, GitLab, Linear, Intercom, Zendesk, and Slack. The breadth is a strength, but it can be more than teams need if they only want a simple survey or basic issue-reporting widget. The Feature Portal is a paid add-on, while API and webhook access require Business Plus. Choose Userback for a connected feedback program spanning visual evidence, surveys, analysis, and roadmaps; choose a narrower tool for lightweight collection alone.
Userback pros and cons
- Where it wins
- Annotated screenshots, recordings, console logs, and session replays
- Surveys, feature requests, voting, roadmaps, and AI analysis
- Integrations with Jira, Slack, Zendesk, GitHub, and more
- Where it doesn't
- Free feedback remains available for 7 days
- Feature Portal is a paid add-on
- REST API and webhooks start on Business Plus
Userback fact sheet, pricing and score →
Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.
Last updated · How we research and update