AskNicely vs Userback

AskNicely8.7Visit Userback8.5Visit

Higher score AskNicely #6 in Customer Feedback Software 8.7/10 Pricing on request ✓ 0 of 6 features Visit AskNicely

vs

Userback #8 in Customer Feedback Software 8.5/10 Free plan · 14-day trial Free planFree trial✓ 6 of 6 features Visit Userback

• AskNicely fits best

  Operational NPS and CX teams

• Userback fits best

  Teams collecting rich visual and survey feedback

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Side by side

Feature	AskNicely 8.7/10 Visit ↗	Userback 8.5/10 Visit ↗
At a glance
Editor score	8.7	8.5
Ranking	#6 in Customer Feedback Software	#8 in Customer Feedback Software
Best for	Operational NPS and CX teams	Teams collecting rich visual and survey feedback
Pricing model	Paid	Free plan + paid
Starting price	—	$29/mo
Free plan	—	✓ (best)
Free trial	—	14 days
Deployment	Cloud, Mobile	Cloud, Browser extension, Mobile
Platforms	Web	Web, Chrome extension
Support	Email, Live chat, Docs	Email, Live chat, Docs
Compliance	SOC 2, GDPR, SSO/SAML, 2FA	SOC 2, GDPR, SSO/SAML, 2FA
Integrations	200+ integrations	18 integrations
Built for	Small business, Mid-market, Enterprise	Solo, Small business, Mid-market, Enterprise
Features AskNicely 0/6 · Userback 6/6
NPS surveys	Not checked yet	✓ (best)
Feature requests	Not checked yet	✓ (best)
Feedback portal	Not checked yet	✓ (best)
In-app feedback	Not checked yet	✓ (best)
Product roadmap	Not checked yet	✓ (best)
Sentiment analysis	Not checked yet	✓ (best)
Specs
Feedback response limit	Not checked yet	Not checked yet
Our review
Pros	Supports NPS, CSAT, CES, and five-star surveys across multiple channels Combines branching, workflows, dashboards, benchmarking, and AI recommendations Connects with CRM, helpdesk, communication, and dashboard platforms	Annotated screenshots, recordings, console logs, and session replays Surveys, feature requests, voting, roadmaps, and AI analysis Integrations with Jira, Slack, Zendesk, GitHub, and more
Cons	No free plan is offered Pricing requires contacting sales Focused on web access rather than a listed native desktop platform	Free feedback remains available for 7 days Feature Portal is a paid add-on REST API and webhooks start on Business Plus
Our verdict	AskNicely is a cloud-based customer experience platform for service businesses, particularly multi-location organizations and frontline teams. It collects NPS, CSAT, CES, and five-star feedback through email, SMS, web, mobile-app, and… Read the review →	Userback is a SaaS customer-feedback platform for product teams, SaaS companies, startups, agencies, and support teams. It gathers visual feedback through embeddable widgets and a browser extension, with annotated screenshots, video… Read the review →

Strengths and trade-offs

• AskNicely — where it wins

  • Supports NPS, CSAT, CES, and five-star surveys across multiple channels
  • Combines branching, workflows, dashboards, benchmarking, and AI recommendations
  • Connects with CRM, helpdesk, communication, and dashboard platforms

  Where it doesn't

  • No free plan is offered
  • Pricing requires contacting sales
  • Focused on web access rather than a listed native desktop platform

• Userback — where it wins

  • Annotated screenshots, recordings, console logs, and session replays
  • Surveys, feature requests, voting, roadmaps, and AI analysis
  • Integrations with Jira, Slack, Zendesk, GitHub, and more

  Where it doesn't

  • Free feedback remains available for 7 days
  • Feature Portal is a paid add-on
  • REST API and webhooks start on Business Plus

• AskNicely8.7/10 · Pricing on request

  A broad CX platform for teams that need to collect, analyze, and act on feedback.

  Visit AskNicelyFull verdict →
• Userback8.5/10 · Free plan · 14-day trial

  A broad feedback platform for teams combining visual input, surveys, and product workflows.

  Visit UserbackFull verdict →