InMoment vs Medallia

InMoment8.8Visit Medallia8.7Visit

Higher score InMoment #5 in Customer Experience Management Software 8.8/10 Pricing on request ✓ 0 of 3 features Visit InMoment

vs

Medallia #6 in Customer Experience Management Software 8.7/10 Pricing on request ✓ 0 of 3 features Visit Medallia

• InMoment fits best

  Enterprise-wide feedback and action management

• Medallia fits best

  Mature enterprise survey and CX programs

Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.

Side by side

Feature	InMoment 8.8/10 Visit ↗	Medallia 8.7/10 Visit ↗
At a glance
Editor score	8.8	8.7
Ranking	#5 in Customer Experience Management Software	#6 in Customer Experience Management Software
Best for	Enterprise-wide feedback and action management	Mature enterprise survey and CX programs
Pricing model	Paid	Paid
Starting price	Pricing on request	Pricing on request
Free plan	Not checked yet	Not checked yet
Free trial	—	—
Deployment	Cloud, Mobile	Cloud, Mobile
Platforms	Web, iOS, Android	Web, iOS, Android
Integrations	7 integrations	7 integrations
Built for	Mid-market, Enterprise	Enterprise, Mid-market
Features InMoment 0/3 · Medallia 0/3
Journey mapping	Not checked yet	Not checked yet
Text analytics	Not checked yet	Not checked yet
Closed-loop actions	Not checked yet	Not checked yet
Specs
Feedback channels	Not checked yet	Not checked yet
Experience programs	Not checked yet	Not checked yet
Supported languages	Not checked yet	Not checked yet
Our review
Pros	Multichannel feedback across surveys, reviews, conversations, and calls Text analytics with sentiment, emotion, effort, intent, and AI summaries Closed-loop case workflows for assigning and tracking follow-up actions	Multichannel feedback with NPS, CSAT, in-app, web, and mobile collection AI text analytics for themes, topics, sentiment, and natural-language understanding Real-time alerts, case management, dashboards, and closed-loop workflows
Cons	Pricing is handled through contact sales Its broad feature set may exceed survey-only needs Mobile access is provided through the Moments application	Contact-sales pricing limits upfront cost comparison Broad functionality may exceed the needs of smaller CX programs Enterprise-focused workflows are less suited to lightweight survey projects
Our verdict	InMoment is an enterprise customer experience platform for organizations that need to collect, analyze, and act on feedback across customer and employee touchpoints. It brings together surveys, digital channels, social reviews, ratings and… Read the review →	Medallia is an enterprise customer and employee experience platform for organizations that need to collect, analyze, and act on feedback across many channels. It supports surveys, websites, mobile applications, messaging, speech, video,… Read the review →

Strengths and trade-offs

• InMoment — where it wins

  • Multichannel feedback across surveys, reviews, conversations, and calls
  • Text analytics with sentiment, emotion, effort, intent, and AI summaries
  • Closed-loop case workflows for assigning and tracking follow-up actions

  Where it doesn't

  • Pricing is handled through contact sales
  • Its broad feature set may exceed survey-only needs
  • Mobile access is provided through the Moments application

• Medallia — where it wins

  • Multichannel feedback with NPS, CSAT, in-app, web, and mobile collection
  • AI text analytics for themes, topics, sentiment, and natural-language understanding
  • Real-time alerts, case management, dashboards, and closed-loop workflows

  Where it doesn't

  • Contact-sales pricing limits upfront cost comparison
  • Broad functionality may exceed the needs of smaller CX programs
  • Enterprise-focused workflows are less suited to lightweight survey projects

• InMoment8.8/10 · Pricing on request

  A broad enterprise platform for turning multichannel feedback into prioritized action.

  Visit InMomentFull verdict →
• Medallia8.7/10 · Pricing on request

  A mature enterprise CX platform combining feedback collection, analytics, alerts, and closed-loop action.

  Visit MedalliaFull verdict →