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Head-to-head · Customer Experience Management Software

Webex Experience Management vs Medallia

  • Updated Oct 2026
  • Both researched from official sources
  • 3 checks side by side
Higher score Webex Experience Management #3 in Customer Experience Management Software 9.0/10 Pricing on request ✓ 3 of 3 features Visit Cisco
Medallia #6 in Customer Experience Management Software 8.7/10 Pricing on request ✓ 0 of 3 features Visit Medallia

Webex Experience Management leads on 0 checks, Medallia on 0, and 3 are even. Who comes out ahead on the 3 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreWebex Experience Management · 9.0/10
  • Most featuresWebex Experience Management · 3 of 3

Webex Experience Management scores higher on our rubric for customer experience management software: 9.0 against 8.7 out of 10; our editors rank them #3 and #6.

Webex Experience Management is the better fit for cisco-centered journey and feedback programs. Medallia is the better fit for mature enterprise survey and CX programs.

  • Webex Experience Management fits best

    Cisco-centered journey and feedback programs

  • Medallia fits best

    Mature enterprise survey and CX programs

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Side by side

Feature Webex Experience Management 9.0/10 Visit ↗ Medallia 8.7/10 Visit ↗
At a glance
Editor score 9.0 8.7
Ranking #3 in Customer Experience Management Software #6 in Customer Experience Management Software
Best for Cisco-centered journey and feedback programs Mature enterprise survey and CX programs
Pricing model Paid Paid
Starting price Pricing on request Pricing on request
Free plan Not checked yet Not checked yet
Free trial — —
Deployment Cloud, Mobile Cloud, Mobile
Platforms Web, iOS, Android Web, iOS, Android
Support Email, Phone, Docs · 24/7 Live chat, Phone, Tickets, Community, Docs
Compliance 2FA SOC 2, ISO 27001, GDPR, HIPAA, SSO/SAML, 2FA
Integrations 9 integrations 7 integrations
Built for Mid-market, Enterprise Enterprise, Mid-market
Features Webex Experience Management 3/3 · Medallia 0/3
Journey mapping ✓ (best) Not checked yet
Text analytics ✓ (best) Not checked yet
Closed-loop actions ✓ (best) Not checked yet
Specs
Feedback channels Multichannel Not checked yet
Experience programs Customer Not checked yet
Supported languages Not checked yet Not checked yet
Our review
Pros
  • Maps macro and micro customer journeys with predictive and impact analysis
  • Collects feedback through email, SMS, web, and IVR
  • Combines dashboards, ticketing, alerts, and closed-loop follow-up
  • Multichannel feedback with NPS, CSAT, in-app, web, and mobile collection
  • AI text analytics for themes, topics, sentiment, and natural-language understanding
  • Real-time alerts, case management, dashboards, and closed-loop workflows
Cons
  • Pricing requires contacting Cisco sales
  • Its broad feature set may exceed narrow survey needs
  • Contact-center integrations are strongest within the Cisco ecosystem
  • Contact-sales pricing limits upfront cost comparison
  • Broad functionality may exceed the needs of smaller CX programs
  • Enterprise-focused workflows are less suited to lightweight survey projects
Our verdict

Webex Experience Management is Cisco’s cloud customer experience management platform for organizations that need to collect feedback, map customer journeys, analyze experience data, and coordinate follow-up. It suits contact centers and…

Read the review →

Medallia is an enterprise customer and employee experience platform for organizations that need to collect, analyze, and act on feedback across many channels. It supports surveys, websites, mobile applications, messaging, speech, video,…

Read the review →
  1. Webex Experience ManagementCustomer Experience Management Software 9.0Pricing on request
  2. MedalliaCustomer Experience Management Software 8.7Pricing on request

Strengths and trade-offs

  • Webex Experience Management — where it wins

    • Maps macro and micro customer journeys with predictive and impact analysis
    • Collects feedback through email, SMS, web, and IVR
    • Combines dashboards, ticketing, alerts, and closed-loop follow-up

    Where it doesn't

    • Pricing requires contacting Cisco sales
    • Its broad feature set may exceed narrow survey needs
    • Contact-center integrations are strongest within the Cisco ecosystem

  • Medallia — where it wins

    • Multichannel feedback with NPS, CSAT, in-app, web, and mobile collection
    • AI text analytics for themes, topics, sentiment, and natural-language understanding
    • Real-time alerts, case management, dashboards, and closed-loop workflows

    Where it doesn't

    • Contact-sales pricing limits upfront cost comparison
    • Broad functionality may exceed the needs of smaller CX programs
    • Enterprise-focused workflows are less suited to lightweight survey projects
  • Webex Experience Management9.0/10 · Pricing on request

    A broad customer experience suite for Cisco-centered feedback and journey programs.

    Visit CiscoFull verdict →
  • Medallia8.7/10 · Pricing on request

    A mature enterprise CX platform combining feedback collection, analytics, alerts, and closed-loop action.

    Visit MedalliaFull verdict →

More comparisons

All customer experience management software comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated · How we research and update