Frill
Frill: A broad feedback suite for teams that need surveys alongside ideas and roadmaps. Ranked #22 of 59 in Customer Feedback Software by our editors (7.0/10); pricing: 14-day trial; best for survey-rich feedback programs.
At a glance
- Editor score7.0 / 10
- Pricing14-day trial
- Best forSurvey-rich feedback programs
- Free planNo
- Paid from$25/mo
- Facts checked21 Sep 2026
Where it wins
- Combines ideas, voting, roadmaps, widgets, surveys, and changelogs
- Supports NPS, CSAT, open-feedback, quick-poll, and idea-poll surveys
- Connects with Slack, Jira, Linear, Zendesk, and automation tools
Where it doesn't
- Startup limits teams to 50 ideas and 1 survey
- Paid plans start at $25 per month
- Advanced privacy and compliance features begin on higher tiers
Our verdict on Frill
Frill brings customer feedback collection, surveys, roadmaps, and announcements into one product for product teams. Customers can submit ideas through embeddable widgets, vote and comment on requests, and view public roadmaps. Teams can also run NPS, CSAT, open-feedback, quick-poll, and idea-poll surveys, then use segmentation and targeted content to organize feedback. Web access and an API support both browser-based workflows and developer-led integrations.
According to the vendor's pricing page, the paid plans start with Startup at $25 per month. That tier includes 50 Ideas, 1 Survey, unlimited admins, and unlimited widgets. Business costs $49 per month and adds Unlimited Ideas, 3 Surveys, and everything in Startup. Growth is $149 per month, with Unlimited Ideas, Privacy, Surveys, and White Labeling. Enterprise costs $349 per month and adds SOC2 compliance, audit logs, IP whitelisting, dedicated hosting, and dedicated support. A 14-day free trial is available.
Frill's strongest fit is a team that wants survey programs connected to a wider feedback workflow rather than a survey-only tool. The REST API covers ideas, announcements, comments, votes, statuses, and topics, while integrations include Slack, Jira, Linear, Trello, Zendesk, Intercom, Help Scout, Zapier, Pabbly, and Integrately. Widgets and surveys can be embedded in websites or applications through the Frill Script, with JavaScript, React, Next.js, and Google Tag Manager support. Choose it when feedback breadth matters; consider an alternative if a low-cost entry plan, a narrow survey focus, or higher included limits is the priority.
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Frill pricing
All 4 Frill plans and prices →
Frill fact sheet
| Free plan | No |
|---|---|
| Paid from | $25/mo |
| NPS surveys | Yes |
| Feature requests | Yes |
| Feedback portal | Yes |
| In-app feedback | Yes |
| Product roadmap | Yes |
| Sentiment analysis | Not verified |
| Feedback response limit | Not verified |
| Free trial | 14 days · no card needed |
| Deployment | Cloud, Browser extension |
| Platforms | Web, Chrome extension |
| Compliance & security | GDPR, SOC 2, SSO/SAML |
| Support | Email, Docs |
| Built for | Small business, Mid-market, Enterprise (editorial estimate) |
| Integrations | 100+ integrations: Jira, Linear, Trello, Slack, Zendesk, Intercom … See all → |
| Pricing | 14-day trial (source) |
| Website | frill.co |
| Facts checked | 21 Sep 2026 |
Frill integrations
Frill lists 100+ integrations on its own site — the 10 named here are the ones its pages call out.
- Jira
- Linear
- Trello
- Slack
- Zendesk
- Intercom
- HelpScout
- Zapier
- Pabbly Connect
- Integrately
Alternatives to Frill
- MedalliaA broad enterprise feedback platform with analytics, workflows, and multichannel collection.9.2
- Verint Experience ManagementA broad enterprise CX platform for omnichannel feedback, analytics, and action.9.1
- Zonka FeedbackA strong fit for teams running complex, structured feedback programs across channels.9.0
Also Ranked In
Frill is ranked in 7 of our directories.
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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