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Customer.guru

Paid#38 of 59 in Customer Feedback Software

Customer.guru: A focused NPS and review-collection platform with segmentation, NLP, and follow-ups. Ranked #38 of 59 in Customer Feedback Software by our editors (5.5/10); pricing: Paid; best for teams focused on NPS and review collection.

5.5/10Editor score

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Customer.guru5.5 Visit Customer.guru

At a glance

Editor score
5.5 / 10
Pricing
Paid
Best for
Teams focused on NPS and review collection
Paid from
$50/mo
Founded
2016 · Prague, Czech Republic
Facts checked
21 Sep 2026

Where it wins
- NPS surveys with segmentation and automatically generated reports
- NLP analyzes written responses and supports smart follow-ups
- Integrations include Shopify, Slack, Zapier, and advertising platforms
Where it doesn't
- Starts at $50 per month before higher-volume features
- No feature requests, feedback portal, in-app feedback, or roadmap
- Advanced features require the $250-per-month plan

Our verdict on Customer.guru

Customer.guru is a customer satisfaction and Net Promoter Score survey platform for e-commerce stores, SaaS companies, and startups. It sends email surveys, segments results by customer properties, analyzes written responses with natural language processing, and generates reports. Teams can also schedule surveys through an API, review email engagement statistics, export ratings and customer data, embed reviews, and anonymize responses. Its focus is feedback measurement and review collection rather than broader product feedback management.

Pricing is structured across three monthly plans. Hobbyist costs $50 per month and includes a single survey. Small business costs $150 per month and adds three surveys and a custom FROM domain. Advanced costs $250 per month and adds unlimited surveys, a custom FROM domain, the ability to use your own SMTP servers, priority support, and data import concierge. The plan structure suits teams that want to expand survey volume or control email delivery, while the starting price places it above free or entry-level feedback tools.

Customer.guru connects with Shopify, Shopify Plus, Slack, Zapier, Google Ads, Facebook Ads, and Google Analytics, giving e-commerce and marketing teams several ways to move feedback into existing workflows. Its segmentation, NLP analysis, follow-up emails, reporting, and exports support a structured NPS program. However, the product is a narrower fit for teams seeking a complete product-feedback hub: it does not provide feature requests, a feedback portal, in-app feedback, or a roadmap. Choose it for survey-led customer insight and review collection; consider another category tool if public feedback management or product-planning workflows are central.

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Customer.guru pricing

Plans PaidPaid No free plan — trial or paid only. Prices checked 21 Sep 2026.

See plans on customer.guru

All 3 Customer.guru plans and prices →

Customer.guru fact sheet

Free plan	Not verified
Paid from	$50/mo
NPS surveys	Yes
Feature requests	No
Feedback portal	No
In-app feedback	No
Product roadmap	No
Sentiment analysis	Yes
Feedback response limit	1000 responses/mo
Deployment	Cloud
Platforms	Web
Compliance & security	GDPR
Support	Email, Live chat
Built for	Solo, Small business (editorial estimate)
Integrations	1,000+ integrations: Shopify, Shopify Plus, Slack, Zapier, Google Ads, Facebook Ads … See all →
Pricing	Paid (source)
Website	customer.guru
Facts checked	21 Sep 2026

Customer.guru integrations

Customer.guru lists 1,000+ integrations on its own site — the 7 named here are the ones its pages call out.

Shopify
Shopify Plus
Slack
Zapier
Google Ads
Facebook Ads
Google Analytics

See all Customer.guru integrations →

Alternatives to Customer.guru

See all Customer.guru alternatives →

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The editor score above is our own research. What this page doesn't have yet is a reader's view — what you used Customer.guru for, what worked and what didn't. No stars are seeded and no review is paid for; an editor reads every one before it appears.

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Featured on iTechGuides

Customer.guru is listed in our Customer Feedback Software directory. Add the badge to your site — it links back to this page.

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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

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Last updated 7 Oct 2026 · How we research and update