Customer.guru review
A focused NPS and review-collection platform with segmentation, NLP, and follow-ups.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Customer.guru is a customer satisfaction and Net Promoter Score survey platform for e-commerce stores, SaaS companies, and startups. It sends email surveys, segments results by customer properties, analyzes written responses with natural language processing, and generates reports. Teams can also schedule surveys through an API, review email engagement statistics, export ratings and customer data, embed reviews, and anonymize responses. Its focus is feedback measurement and review collection rather than broader product feedback management.
Pricing is structured across three monthly plans. Hobbyist costs $50 per month and includes a single survey. Small business costs $150 per month and adds three surveys and a custom FROM domain. Advanced costs $250 per month and adds unlimited surveys, a custom FROM domain, the ability to use your own SMTP servers, priority support, and data import concierge. The plan structure suits teams that want to expand survey volume or control email delivery, while the starting price places it above free or entry-level feedback tools.
Customer.guru connects with Shopify, Shopify Plus, Slack, Zapier, Google Ads, Facebook Ads, and Google Analytics, giving e-commerce and marketing teams several ways to move feedback into existing workflows. Its segmentation, NLP analysis, follow-up emails, reporting, and exports support a structured NPS program. However, the product is a narrower fit for teams seeking a complete product-feedback hub: it does not provide feature requests, a feedback portal, in-app feedback, or a roadmap. Choose it for survey-led customer insight and review collection; consider another category tool if public feedback management or product-planning workflows are central.
Customer.guru pros and cons
- Where it wins
- NPS surveys with segmentation and automatically generated reports
- NLP analyzes written responses and supports smart follow-ups
- Integrations include Shopify, Slack, Zapier, and advertising platforms
- Where it doesn't
- Starts at $50 per month before higher-volume features
- No feature requests, feedback portal, in-app feedback, or roadmap
- Advanced features require the $250-per-month plan
Customer.guru fact sheet, pricing and score →
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