Pendo Listen
Pendo Listen: A deep feedback-to-roadmap workspace for teams already centered on Pendo. Ranked #11 of 59 in Customer Feedback Software by our editors (8.2/10); pricing: Pricing on request · 30-day trial; best for pendo-centered product teams.
At a glance
- Editor score8.2 / 10
- PricingPricing on request · 30-day trial
- Best forPendo-centered product teams
- Free planNo
- Founded2013 · Raleigh, North Carolina, United States
- Facts checked21 Sep 2026
Where it wins
- AI summaries, theme discovery, and feedback categorization
- Idea portals, voting, in-app tests, and roadmaps in one workflow
- Connects feedback with Pendo data and hands work to Jira
Where it doesn't
- Paid plans use custom pricing through sales
- Pendo Free excludes Listen feedback and ideas
- Listed platform support is limited to web
Our verdict on Pendo Listen
Pendo Listen is a customer feedback and product discovery platform for product teams that need to turn customer input into product decisions. It centralizes feedback from in-product polls, surveys, Salesforce, Zendesk, Gong, Zoom, and Microsoft Teams, then supports saved feedback views, AI-assisted summaries, theme discovery, and categorization. Teams can create and curate ideas, link feedback to them, collect votes and comments through ideas portals, and validate concepts with in-app idea tests. Pendo-centered organizations are the clearest fit, especially when product analytics, NPS, and session replay data already matter to the product workflow.
The product’s main strength is the path from feedback capture to planning. Validated ideas can move into roadmaps with initiatives, features, and release timelines, while Jira integration supports engineering handoff. Connections to Pendo segments, NPS, and Session Replay data add context around who is requesting an idea and how product behavior relates to that feedback. Integrations with Slack, Salesforce, Zendesk, Gong, Zoom, and Microsoft Teams broaden intake across customer-facing and internal channels. This makes Pendo Listen more suitable for teams that want feedback management connected to discovery, validation, analytics, and delivery rather than a standalone request board.
Pricing is structured around a 30-day free trial and paid plans with custom pricing. The Free plan supports up to 500 monthly active users, Pendo-branded NPS surveys, and roadmaps, while excluding Listen feedback and ideas. Base adds Product Analytics and In-app Guides with custom monthly active user volume; Core adds Session Replay; Ultimate adds Sentiment surveys and Listen. Choose Pendo Listen when its broader Pendo ecosystem and feature depth match your operating model. Teams seeking a standalone tool, transparent paid pricing, or a platform beyond web should consider other options.
Your product? Our editors can test Pendo Listen in depth and publish a review, labelled as paid · from $149/mo →
Pendo Listen pricing
All 1 Pendo Listen plans and prices →
Pendo Listen fact sheet
| Free plan | No |
|---|---|
| Paid from | Not verified |
| NPS surveys | Yes |
| Feature requests | Yes |
| Feedback portal | Yes |
| In-app feedback | Yes |
| Product roadmap | Yes |
| Sentiment analysis | Yes |
| Feedback response limit | Not verified |
| Free trial | 30 days |
| Deployment | Cloud |
| Platforms | Web |
| Compliance & security | SOC 2, GDPR, HIPAA |
| Support | Tickets, Community, Docs |
| Built for | Mid-market, Enterprise (editorial estimate) |
| Integrations | 85+ integrations: Gong, Microsoft Teams, Salesforce, Slack, Zendesk, Zoom … See all → |
| Pricing | Pricing on request · 30-day trial (source) |
| Website | pendo.io |
| Facts checked | 21 Sep 2026 |
Pendo Listen integrations
Pendo Listen lists 85+ integrations on its own site — the 7 named here are the ones its pages call out.
- Gong
- Microsoft Teams
- Salesforce
- Slack
- Zendesk
- Zoom
- Jira
See all Pendo Listen integrations →
Alternatives to Pendo Listen
- MedalliaA broad enterprise feedback platform with analytics, workflows, and multichannel collection.9.2
- Verint Experience ManagementA broad enterprise CX platform for omnichannel feedback, analytics, and action.9.1
- Zonka FeedbackA strong fit for teams running complex, structured feedback programs across channels.9.0
See all Pendo Listen alternatives →
Also Ranked In
Pendo Listen is ranked in 12 of our directories; the 6 strongest besides Customer Feedback Software.
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The editor score above is our own research. What this page doesn't have yet is a reader's view — what you used Pendo Listen for, what worked and what didn't. No stars are seeded and no review is paid for; an editor reads every one before it appears.
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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