This page's audience our own tag's counts — open to see them

Period

–Visits

–Page views

–Clicks to vendors

–Time on page

–Reading now

Clicks to vendors, by tool

Top countries

Devices

– · visits, page views and clicks counted by our own tag, which counts more than our checked analytics; every figure rounded down · how we count

CustomerHero

Paid#35 of 59 in Customer Feedback Software

CustomerHero: A multichannel Voice of the Customer platform for tracking feedback through resolution. Ranked #35 of 59 in Customer Feedback Software by our editors (5.8/10); pricing: Pricing on request; best for teams tracking satisfaction and resolving detractor feedback.

5.8/10Editor score

Visit CustomerHero

CustomerHero5.8 Visit CustomerHero

At a glance

Editor score
5.8 / 10
Pricing
Pricing on request
Best for
Teams tracking satisfaction and resolving detractor feedback
Facts checked
23 Sep 2026

Where it wins
- Collects feedback across digital, mobile, SMS, QR and review channels
- Combines sentiment and theme analysis with NPS, CSAT and CES tracking
- Routes critical feedback to teams and tracks follow-up through resolution
Where it doesn't
- Pricing requires contacting sales
- CRM and analytics are the only specified integration categories
- Available as a cloud platform for web

Our verdict on CustomerHero

CustomerHero is a cloud-based Voice of the Customer platform for organizations building feedback programs. It is aimed at teams that need to collect customer input across online, in-app, mobile, SMS, in-store QR codes and third-party review platforms, then organize it for analysis and follow-up. The searchable hub brings those channels together, while branded surveys, communications and feedback pages on a dedicated domain support a consistent customer-facing experience.

Its strongest fit is connecting measurement to action. Teams can track NPS, CSAT and customer effort score (CES), while text analysis identifies sentiment, topics and custom themes. Real-time, role-based dashboards provide filters and drill-downs. Critical comments and detractor scores can trigger real-time alerts and route feedback to responsible teams, with follow-ups tracked through resolution. This makes the product relevant to teams that need more than survey collection: they want to identify recurring concerns, see relevant feedback and manage responses. The vendor also offers implementation and other professional services to help organizations establish feedback processes.

CustomerHero is offered on a contact-sales pricing model, so prospective buyers should expect to discuss their needs with the vendor rather than select a published plan. The specified integration categories are CRM and analytics tools, and the platform is web-based. It may suit small, mid-market and enterprise organizations seeking a broad feedback workflow, but teams that prioritize a published plan comparison or need a specified integration beyond those categories may prefer to evaluate alternatives. For teams focused on consolidating feedback, measuring satisfaction and routing detractors through resolution, its stated capabilities align closely with that workflow.

Your product? Our editors can test CustomerHero in depth and publish a review, labelled as paid · from $149/mo →

CustomerHero pricing

Plans Pricing on requestPaid No free plan — trial or paid only. Prices checked 23 Sep 2026.

See plans on customerhero.com

CustomerHero fact sheet

Free plan	Not verified
Paid from	Not verified
NPS surveys	Yes
Feature requests	Not verified
Feedback portal	Not verified
In-app feedback	Yes
Product roadmap	Not verified
Sentiment analysis	Yes
Feedback response limit	Not verified
Deployment	Cloud
Platforms	Web
Built for	Small business, Mid-market, Enterprise (editorial estimate)
Integrations	2 integrations: CRM tools, analytics tools
Pricing	Pricing on request
Website	customerhero.com
Facts checked	23 Sep 2026

CustomerHero integrations

CustomerHero lists 2 integrations on its own site.

CRM tools
analytics tools

Alternatives to CustomerHero

See all CustomerHero alternatives →

Used CustomerHero? Be the first to review it

The editor score above is our own research. What this page doesn't have yet is a reader's view — what you used CustomerHero for, what worked and what didn't. No stars are seeded and no review is paid for; an editor reads every one before it appears.

Write a reviewTwo minutes · verified accounts only · read by an editor before it appears

Reviews come only from verified accounts. Sign in or create an account first — your e-mail is never shown.

Title

Your review

0 characters · at least 80, up to 3,000

Pros (optional · one per line)

Cons (optional · one per line)

Your name (shown with your review)

Role (optional)

Company (optional)

How long have you used it?

I've used CustomerHero myself and this is my honest opinion — nobody paid or asked me to write it.

Posted from your verified account. Reviews appear after an editor reads them, usually within two working days.

Featured on iTechGuides

CustomerHero is listed in our Customer Feedback Software directory. Add the badge to your site — it links back to this page.

<a href="https://www.itechguides.com/products/customerhero/"><img src="https://www.itechguides.com/best/badge/customerhero.svg" alt="Featured on iTechGuides" width="230" height="46"></a>

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.

Last updated 7 Oct 2026 · How we research and update