Gainsight Customer Communities
Gainsight Customer Communities: A strong feedback community platform, but not a customer health scoring tool. Ranked #26 of 26 in Customer Health Score Software by our editors (4.8/10); pricing: Pricing on request; best for teams prioritizing community feedback over health scoring.
At a glance
- Editor score4.8 / 10
- PricingPricing on request
- Best forTeams prioritizing community feedback over health scoring
- Free planNo
- Founded2009 · San Francisco, California, USA
- Facts checked21 Sep 2026
Where it wins
- Collects ideas, votes, feedback, and product requests in one community.
- Combines roadmaps, updates, knowledge bases, and federated search.
- Supports moderation, duplicate merging, beta groups, and advisory boards.
Where it doesn't
- Does not include customer health scoring among its verified features.
- Pricing uses a contact-sales model rather than published plan amounts.
- Professional is limited to three admin seats and a basic product suite.
Our verdict on Gainsight Customer Communities
Gainsight Customer Communities helps businesses create branded online communities for customer questions, shared knowledge, self-service resources, product ideas, voting, and product updates. It is aimed at customer-facing, product, and community teams that need to organize feedback and connect it to roadmap communication. Its feature set centers on feedback portals and engagement rather than customer health scoring, making it a specialized fit for organizations that want customers to participate in product development.
The published plans are Professional, Business, and Enterprise, with pricing handled through contact sales. Professional includes three admin seats, a basic product suite, and self-service support. Business expands to five admin seats, all Customer Communities products, and CSM support. Enterprise includes ten admin seats, advanced or custom integrations, and enterprise CSM support. The tier structure makes the main differences clear: administrator capacity, product access, integration flexibility, and support coverage. Teams should match the plan to their operating model and support requirements rather than treat the tiers as interchangeable.
Its strongest area is the breadth of community and feedback workflows. Teams can collect and categorize ideas, merge duplicates, apply statuses and ownership, moderate submissions, and track idea, vote, and delivery metrics through a product feedback dashboard. Roadmaps, product updates, knowledge bases, gamification, multilingual experiences, and customization extend the platform beyond a basic request board. Integrations include Gainsight CS, Skilljar, Zendesk, Jira, and Salesforce, with web and API access. Choose it when community feedback and product communication are central. Choose an alternative when customer health scoring is the primary requirement.
Your product? Our editors can test Gainsight Customer Communities in depth and publish a review, labelled as paid · from $149/mo →
Gainsight Customer Communities pricing
All 3 Gainsight Customer Communities plans and prices →
Gainsight Customer Communities fact sheet
| Free plan | No |
|---|---|
| Paid from | Not verified |
| Product usage data | Not verified |
| Support data | Not verified |
| Outcome data | Not verified |
| Custom scoring models | Not verified |
| Automated score updates | Not verified |
| Health score segments | Not verified |
| Risk alerts | Not verified |
| Deployment | Cloud |
| Platforms | Web |
| Compliance & security | SOC 2, GDPR, HIPAA |
| Support | Community, Docs |
| Built for | Small business, Mid-market, Enterprise (editorial estimate) |
| Integrations | 11 integrations: Salesforce, Gainsight CS, Gainsight CE, Zendesk, Zapier, Skilljar … See all → |
| Pricing | Pricing on request (source) |
| Website | gainsight.com |
| Facts checked | 21 Sep 2026 |
Gainsight Customer Communities integrations
Gainsight Customer Communities lists 11 integrations on its own site.
- Salesforce
- Gainsight CS
- Gainsight CE
- Zendesk
- Zapier
- Skilljar
- Jira
- Productboard
- Mixpanel
- Google Analytics
- Miro
See all Gainsight Customer Communities integrations →
Alternatives to Gainsight Customer Communities
- Gainsight Customer SuccessA full customer-success platform built around configurable health scoring and broader account operations.9.4
- VitallyFlexible health scoring and playbooks for B2B Customer Success teams.9.2
- ChurnZeroA broad customer success platform for complex lifecycles, renewals, and health scoring.9.1
See all Gainsight Customer Communities alternatives →
Also Ranked In
Gainsight Customer Communities is ranked in 5 of our directories.
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Reviewed by iTechGuides Editors · Editorial team · Updated Sep 2026
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