ChurnZero
ChurnZero: A broad customer success platform for complex lifecycles, renewals, and health scoring. Ranked #3 of 26 in Customer Health Score Software by our editors (9.1/10); pricing: Pricing on request; best for mature teams managing complex customer lifecycles.
At a glance
- Editor score9.1 / 10
- PricingPricing on request
- Best forMature teams managing complex customer lifecycles
- Founded2015 · Washington, D.C., United States, and Amsterdam, Netherlands
- Facts checked21 Sep 2026
Where it wins
- Combines health scoring, onboarding, journeys, renewals, and playbooks
- Connects with Salesforce, HubSpot, Zendesk, Slack, and finance tools
- Adds customer portals, shared Success Plans, dashboards, and AI agents
Where it doesn't
- Pricing requires contacting sales rather than selecting a published plan
- Listed platform support is limited to the web
- Its broad scope may exceed the needs of teams seeking health scoring alone
Our verdict on ChurnZero
ChurnZero is a customer success platform for subscription businesses and customer-facing teams. It brings customer health and relationship scoring together with onboarding milestones, lifecycle workflows, automated plays, customer communications, renewal tracking, reporting, and customer collaboration tools. Teams can manage account health, assign onboarding tasks and owners, monitor renewals, and share Success Plans and dashboards with customers. The product is aimed at mature teams managing complex customer lifecycles rather than organizations looking for a narrowly focused health-score tool.
Its ecosystem fit is a major consideration. ChurnZero connects with Salesforce, HubSpot, NetSuite, Slack, Microsoft Teams, Zendesk, Intercom, Jira, ServiceNow, Stripe, Chargebee, Google Calendar, Outlook Calendar, Gong, and Zoom Meetings. That coverage spans CRM, support, finance, collaboration, calendars, revenue operations, and customer conversations. Account insights, dashboards, and reporting provide a place to work with connected customer information, while in-app messaging, WalkThroughs, Success Centers, and shared dashboards extend engagement beyond internal workflows.
The platform also reaches beyond monitoring into coordinated customer operations. Onboarding milestones include tasks, owners, and alerts; journeys and lifecycle workflows support repeatable processes; and automated plays can handle communications and follow-up. Renewal calendars, tracking, and forecasting address commercial milestones, while AI agents support customer research, summaries, recommendations, and follow-up. This breadth suits teams that need one system across onboarding, engagement, retention, and renewals. Teams seeking only basic health scoring, or those that prefer a lightweight product with publicly selectable plans, should consider a narrower alternative.
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ChurnZero pricing
ChurnZero fact sheet
| Free plan | Not verified |
|---|---|
| Paid from | Not verified |
| Product usage data | Not verified |
| Support data | Not verified |
| Outcome data | Not verified |
| Custom scoring models | Not verified |
| Automated score updates | Not verified |
| Health score segments | Not verified |
| Risk alerts | Not verified |
| Deployment | Cloud |
| Platforms | Web |
| Compliance & security | SOC 2, ISO 27001, GDPR, HIPAA |
| Built for | Mid-market, Enterprise (editorial estimate) |
| Integrations | 70+ integrations: Salesforce, HubSpot, NetSuite, Slack, Microsoft Teams, Zendesk … See all → |
| Pricing | Pricing on request |
| Website | churnzero.com |
| Facts checked | 21 Sep 2026 |
ChurnZero integrations
ChurnZero lists 70+ integrations on its own site — the 12 named here are the ones its pages call out.
- Salesforce
- HubSpot
- NetSuite
- Slack
- Microsoft Teams
- Zendesk
- Intercom
- Jira
- Stripe
- QuickBooks
- Google Sheets
- SAML
See all ChurnZero integrations →
Alternatives to ChurnZero
- Gainsight Customer SuccessA full customer-success platform built around configurable health scoring and broader account operations.9.4
- VitallyFlexible health scoring and playbooks for B2B Customer Success teams.9.2
- PlanhatA broad customer health and lifecycle workspace for data-rich CS teams.9.0
See all ChurnZero alternatives →
ChurnZero vs the competition
- ChurnZero vs Gainsight Customer Success
- ChurnZero vs Vitally
- ChurnZero vs Planhat
- ChurnZero vs ClientSuccess
- ChurnZero vs Customerscore.io
- ChurnZero vs GainTrace
Compare ChurnZero with any tool side by side →
Also Ranked In
ChurnZero is ranked in 6 of our directories.
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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