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Head-to-head · Customer Health Score Software

ChurnZero vs GainTrace

  • Updated Oct 2026
  • Both researched from official sources
  • 8 checks side by side
Higher score ChurnZero #3 in Customer Health Score Software 9.1/10 Pricing on request ✓ 0 of 7 features Visit ChurnZero
GainTrace #7 in Customer Health Score Software 8.7/10 Free plan Free plan✓ 7 of 7 features Visit GainTrace

ChurnZero leads on 0 checks, GainTrace on 0, and 8 are even. Who comes out ahead on the 8 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreChurnZero · 9.1/10
  • Free planonly GainTrace
  • Most featuresGainTrace · 7 of 7

ChurnZero scores higher on our rubric for customer health score software: 9.1 against 8.7 out of 10; our editors rank them #3 and #7.

ChurnZero is the better fit for mature teams managing complex customer lifecycles. GainTrace is the better fit for teams wanting a free-to-start analytics platform.

  • ChurnZero fits best

    Mature teams managing complex customer lifecycles

  • GainTrace fits best

    Teams wanting a free-to-start analytics platform

Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.

Side by side

Feature ChurnZero 9.1/10 Visit ↗ GainTrace 8.7/10 Visit ↗
At a glance
Editor score 9.1 8.7
Ranking #3 in Customer Health Score Software #7 in Customer Health Score Software
Best for Mature teams managing complex customer lifecycles Teams wanting a free-to-start analytics platform
Pricing model Paid Free plan + paid
Starting price Pricing on request $82/mo
Free plan Not checked yet ✓ (best)
Free trial — —
Deployment Cloud Cloud
Platforms Web Web
Compliance SOC 2, ISO 27001, GDPR, HIPAA GDPR, SSO/SAML, 2FA
Integrations 70+ integrations 28+ integrations
Built for Mid-market, Enterprise Solo, Small business, Mid-market
Features ChurnZero 0/7 · GainTrace 7/7
Product usage data Not checked yet ✓ (best)
Support data Not checked yet ✓ (best)
Outcome data Not checked yet ✓ (best)
Custom scoring models Not checked yet ✓ (best)
Automated score updates Not checked yet ✓ (best)
Health score segments Not checked yet ✓ (best)
Risk alerts Not checked yet ✓ (best)
Our review
Pros
  • Combines health scoring, onboarding, journeys, renewals, and playbooks
  • Connects with Salesforce, HubSpot, Zendesk, Slack, and finance tools
  • Adds customer portals, shared Success Plans, dashboards, and AI agents
  • Weighted scoring across 19 health and churn signal types
  • Six-hour refreshes with dated score snapshots and risk indicators
  • 15 integrations plus retention reporting and automated playbooks
Cons
  • Pricing requires contacting sales rather than selecting a published plan
  • Listed platform support is limited to the web
  • Its broad scope may exceed the needs of teams seeking health scoring alone
  • The Free plan is limited to 25 companies and 3 live connectors
  • Paid annual pricing starts at $82 per month for 100 companies
  • The platform is available on the web only
Our verdict

ChurnZero is a customer success platform for subscription businesses and customer-facing teams. It brings customer health and relationship scoring together with onboarding milestones, lifecycle workflows, automated plays, customer…

Read the review →

GainTrace is customer success software for B2B SaaS companies, combining product usage, billing, support, CRM, sentiment, and revenue signals into explainable account health scores. It is designed for customer success, RevOps, and…

Read the review →
  1. ChurnZeroCustomer Health Score Software 9.1Pricing on request
  2. GainTraceCustomer Health Score Software 8.7Free plan

Strengths and trade-offs

  • ChurnZero — where it wins

    • Combines health scoring, onboarding, journeys, renewals, and playbooks
    • Connects with Salesforce, HubSpot, Zendesk, Slack, and finance tools
    • Adds customer portals, shared Success Plans, dashboards, and AI agents

    Where it doesn't

    • Pricing requires contacting sales rather than selecting a published plan
    • Listed platform support is limited to the web
    • Its broad scope may exceed the needs of teams seeking health scoring alone

  • GainTrace — where it wins

    • Weighted scoring across 19 health and churn signal types
    • Six-hour refreshes with dated score snapshots and risk indicators
    • 15 integrations plus retention reporting and automated playbooks

    Where it doesn't

    • The Free plan is limited to 25 companies and 3 live connectors
    • Paid annual pricing starts at $82 per month for 100 companies
    • The platform is available on the web only

More comparisons

All customer health score software comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated · How we research and update