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Head-to-head · Customer Health Score Software

ChurnZero vs Velaris

  • Updated Oct 2026
  • Both researched from official sources
  • 1 check side by side
Higher score ChurnZero #3 in Customer Health Score Software 9.1/10 Pricing on request ✓ 0 of 7 features Visit ChurnZero
Velaris #8 in Customer Health Score Software 8.6/10 Pricing on request ✓ 0 of 7 features Visit Velaris

ChurnZero leads on 0 checks, Velaris on 0, and 1 is even. Who comes out ahead on the 1 yes/no, price and count check where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreChurnZero · 9.1/10

ChurnZero scores higher on our rubric for customer health score software: 9.1 against 8.6 out of 10; our editors rank them #3 and #8.

ChurnZero is the better fit for mature teams managing complex customer lifecycles. Velaris is the better fit for teams needing multi-level monitoring and portals.

  • ChurnZero fits best

    Mature teams managing complex customer lifecycles

  • Velaris fits best

    Teams needing multi-level monitoring and portals

Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.

Side by side

Feature ChurnZero 9.1/10 Visit ↗ Velaris 8.6/10 Visit ↗
At a glance
Editor score 9.1 8.6
Ranking #3 in Customer Health Score Software #8 in Customer Health Score Software
Best for Mature teams managing complex customer lifecycles Teams needing multi-level monitoring and portals
Pricing model Paid Paid
Starting price Pricing on request —
Free plan Not checked yet —
Free trial — —
Deployment Cloud Cloud
Platforms Web Web
Compliance SOC 2, ISO 27001, GDPR, HIPAA SOC 2, ISO 27001, GDPR
Integrations 70+ integrations 50+ integrations
Built for Mid-market, Enterprise Mid-market, Enterprise
Features ChurnZero 0/7 · Velaris 0/7
Product usage data Not checked yet Not checked yet
Support data Not checked yet Not checked yet
Outcome data Not checked yet Not checked yet
Custom scoring models Not checked yet Not checked yet
Automated score updates Not checked yet Not checked yet
Health score segments Not checked yet Not checked yet
Risk alerts Not checked yet Not checked yet
Our review
Pros
  • Combines health scoring, onboarding, journeys, renewals, and playbooks
  • Connects with Salesforce, HubSpot, Zendesk, Slack, and finance tools
  • Adds customer portals, shared Success Plans, dashboards, and AI agents
  • Weighted health scoring across organizations, accounts, contacts, and segments
  • Combines onboarding, renewals, playbooks, success plans, and portals
  • Integrates with Salesforce, HubSpot, Zendesk, Slack, Jira, and analytics tools
Cons
  • Pricing requires contacting sales rather than selecting a published plan
  • Listed platform support is limited to the web
  • Its broad scope may exceed the needs of teams seeking health scoring alone
  • Pricing requires a custom estimate through sales
  • No free plan is available
  • Web-only access limits platform choice
Our verdict

ChurnZero is a customer success platform for subscription businesses and customer-facing teams. It brings customer health and relationship scoring together with onboarding milestones, lifecycle workflows, automated plays, customer…

Read the review →

Velaris is an AI-native customer success platform for mid-market and enterprise B2B SaaS and recurring-revenue companies. It brings customer data, communications, product usage, support activity, account health, tasks, and customer plans…

Read the review →
  1. ChurnZeroCustomer Health Score Software 9.1Pricing on request
  2. VelarisCustomer Health Score Software 8.6Pricing on request

Strengths and trade-offs

  • ChurnZero — where it wins

    • Combines health scoring, onboarding, journeys, renewals, and playbooks
    • Connects with Salesforce, HubSpot, Zendesk, Slack, and finance tools
    • Adds customer portals, shared Success Plans, dashboards, and AI agents

    Where it doesn't

    • Pricing requires contacting sales rather than selecting a published plan
    • Listed platform support is limited to the web
    • Its broad scope may exceed the needs of teams seeking health scoring alone

  • Velaris — where it wins

    • Weighted health scoring across organizations, accounts, contacts, and segments
    • Combines onboarding, renewals, playbooks, success plans, and portals
    • Integrates with Salesforce, HubSpot, Zendesk, Slack, Jira, and analytics tools

    Where it doesn't

    • Pricing requires a custom estimate through sales
    • No free plan is available
    • Web-only access limits platform choice
  • ChurnZero9.1/10 · Pricing on request

    A broad customer success platform for complex lifecycles, renewals, and health scoring.

    Visit ChurnZeroFull verdict →
  • Velaris8.6/10 · Pricing on request

    A broad customer health platform for teams managing complex post-sales programs.

    Visit VelarisFull verdict →

More comparisons

All customer health score software comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated · How we research and update