Gainsight Customer Success vs ChurnZero

Gainsight Customer Success9.4Visit ChurnZero9.1Visit

Higher score Gainsight Customer Success #1 in Customer Health Score Software 9.4/10 Pricing on request ✓ 0 of 7 features Visit Gainsight

vs

ChurnZero #3 in Customer Health Score Software 9.1/10 Pricing on request ✓ 0 of 7 features Visit ChurnZero

• Gainsight Customer Success fits best

  Enterprise CS teams needing a full platform

• ChurnZero fits best

  Mature teams managing complex customer lifecycles

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Side by side

Feature	Gainsight Customer Success 9.4/10 Visit ↗	ChurnZero 9.1/10 Visit ↗
At a glance
Editor score	9.4	9.1
Ranking	#1 in Customer Health Score Software	#3 in Customer Health Score Software
Best for	Enterprise CS teams needing a full platform	Mature teams managing complex customer lifecycles
Pricing model	Paid	Paid
Starting price	—	Pricing on request
Free plan	—	Not checked yet
Free trial	—	—
Deployment	Cloud, Mobile	Cloud
Platforms	Web, iOS, Android	Web
Compliance	SOC 2, GDPR, HIPAA	SOC 2, ISO 27001, GDPR, HIPAA
Integrations	14 integrations	70+ integrations
Built for	Mid-market, Enterprise	Mid-market, Enterprise
Features Gainsight Customer Success 0/7 · ChurnZero 0/7
Product usage data	Not checked yet	Not checked yet
Support data	Not checked yet	Not checked yet
Outcome data	Not checked yet	Not checked yet
Custom scoring models	Not checked yet	Not checked yet
Automated score updates	Not checked yet	Not checked yet
Health score segments	Not checked yet	Not checked yet
Risk alerts	Not checked yet	Not checked yet
Our review
Pros	Configurable health scorecards support tailored customer-risk models. Customer 360 combines data, engagement context, and stakeholder information. Playbooks, journeys, renewals, portals, and reporting extend beyond scoring.	Combines health scoring, onboarding, journeys, renewals, and playbooks Connects with Salesforce, HubSpot, Zendesk, Slack, and finance tools Adds customer portals, shared Success Plans, dashboards, and AI agents
Cons	Pricing requires a sales conversation rather than showing public amounts. There is no free plan for evaluating the product without a purchase process. The published feature comparison does not cover every available feature.	Pricing requires contacting sales rather than selecting a published plan Listed platform support is limited to the web Its broad scope may exceed the needs of teams seeking health scoring alone
Our verdict	Gainsight Customer Success is a customer success management platform for enterprise and growing customer success teams. It brings together customer data, engagement context, product usage, support history, renewal timelines, stakeholder… Read the review →	ChurnZero is a customer success platform for subscription businesses and customer-facing teams. It brings customer health and relationship scoring together with onboarding milestones, lifecycle workflows, automated plays, customer… Read the review →

Strengths and trade-offs

• Gainsight Customer Success — where it wins

  • Configurable health scorecards support tailored customer-risk models.
  • Customer 360 combines data, engagement context, and stakeholder information.
  • Playbooks, journeys, renewals, portals, and reporting extend beyond scoring.

  Where it doesn't

  • Pricing requires a sales conversation rather than showing public amounts.
  • There is no free plan for evaluating the product without a purchase process.
  • The published feature comparison does not cover every available feature.

• ChurnZero — where it wins

  • Combines health scoring, onboarding, journeys, renewals, and playbooks
  • Connects with Salesforce, HubSpot, Zendesk, Slack, and finance tools
  • Adds customer portals, shared Success Plans, dashboards, and AI agents

  Where it doesn't

  • Pricing requires contacting sales rather than selecting a published plan
  • Listed platform support is limited to the web
  • Its broad scope may exceed the needs of teams seeking health scoring alone

• Gainsight Customer Success9.4/10 · Pricing on request

  A full customer-success platform built around configurable health scoring and broader account operations.

  Visit GainsightFull verdict →
• ChurnZero9.1/10 · Pricing on request

  A broad customer success platform for complex lifecycles, renewals, and health scoring.

  Visit ChurnZeroFull verdict →