Suggestions appear as you type. Use the up and down arrows to choose one and Enter to open it.

This page's audience our own tag's counts — open to see them
–Visits
–Page views
–Clicks to vendors
–Time on page
–Reading now
Clicks to vendors, by tool
  • –
Top countries
  • –
Devices
  • –

– · visits, page views and clicks counted by our own tag, which counts more than our checked analytics; every figure rounded down · how we count

Head-to-head · Customer Health Score Software

ChurnZero vs ClientSuccess

  • Updated Oct 2026
  • Both researched from official sources
  • 1 check side by side
Higher score ChurnZero #3 in Customer Health Score Software 9.1/10 Pricing on request ✓ 0 of 7 features Visit ChurnZero
ClientSuccess #5 in Customer Health Score Software 8.9/10 Pricing on request ✓ 0 of 7 features Visit ClientSuccess

ChurnZero leads on 0 checks, ClientSuccess on 0, and 1 is even. Who comes out ahead on the 1 yes/no, price and count check where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreChurnZero · 9.1/10

ChurnZero scores higher on our rubric for customer health score software: 9.1 against 8.9 out of 10; our editors rank them #3 and #5.

ChurnZero is the better fit for mature teams managing complex customer lifecycles. ClientSuccess is the better fit for teams needing health scores plus onboarding portals.

  • ChurnZero fits best

    Mature teams managing complex customer lifecycles

  • ClientSuccess fits best

    Teams needing health scores plus onboarding portals

Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.

Side by side

Feature ChurnZero 9.1/10 Visit ↗ ClientSuccess 8.9/10 Visit ↗
At a glance
Editor score 9.1 8.9
Ranking #3 in Customer Health Score Software #5 in Customer Health Score Software
Best for Mature teams managing complex customer lifecycles Teams needing health scores plus onboarding portals
Pricing model Paid Paid
Starting price Pricing on request —
Free plan Not checked yet —
Free trial — —
Deployment Cloud Cloud
Platforms Web Web
Compliance SOC 2, ISO 27001, GDPR, HIPAA SOC 2, GDPR
Integrations 70+ integrations 28+ integrations
Built for Mid-market, Enterprise Small business, Mid-market, Enterprise
Features ChurnZero 0/7 · ClientSuccess 0/7
Product usage data Not checked yet Not checked yet
Support data Not checked yet Not checked yet
Outcome data Not checked yet Not checked yet
Custom scoring models Not checked yet Not checked yet
Automated score updates Not checked yet Not checked yet
Health score segments Not checked yet Not checked yet
Risk alerts Not checked yet Not checked yet
Our review
Pros
  • Combines health scoring, onboarding, journeys, renewals, and playbooks
  • Connects with Salesforce, HubSpot, Zendesk, Slack, and finance tools
  • Adds customer portals, shared Success Plans, dashboards, and AI agents
  • Configurable health scoring with SuccessScore and Pulse
  • Playbooks cover onboarding, renewals, QBRs, and at-risk workflows
  • Customer-facing portals support structured onboarding progress
Cons
  • Pricing requires contacting sales rather than selecting a published plan
  • Listed platform support is limited to the web
  • Its broad scope may exceed the needs of teams seeking health scoring alone
  • Pricing requires contacting sales
  • No self-serve free plan or free trial
  • Designed for customer success workflows rather than general CRM use
Our verdict

ChurnZero is a customer success platform for subscription businesses and customer-facing teams. It brings customer health and relationship scoring together with onboarding milestones, lifecycle workflows, automated plays, customer…

Read the review →

ClientSuccess is a customer success platform for SaaS companies and customer success teams. It brings account information, health scoring, lifecycle workflows, onboarding, renewals, engagement tracking, reporting, surveys, automation, and…

Read the review →
  1. ChurnZeroCustomer Health Score Software 9.1Pricing on request
  2. ClientSuccessCustomer Health Score Software 8.9Pricing on request

Strengths and trade-offs

  • ChurnZero — where it wins

    • Combines health scoring, onboarding, journeys, renewals, and playbooks
    • Connects with Salesforce, HubSpot, Zendesk, Slack, and finance tools
    • Adds customer portals, shared Success Plans, dashboards, and AI agents

    Where it doesn't

    • Pricing requires contacting sales rather than selecting a published plan
    • Listed platform support is limited to the web
    • Its broad scope may exceed the needs of teams seeking health scoring alone

  • ClientSuccess — where it wins

    • Configurable health scoring with SuccessScore and Pulse
    • Playbooks cover onboarding, renewals, QBRs, and at-risk workflows
    • Customer-facing portals support structured onboarding progress

    Where it doesn't

    • Pricing requires contacting sales
    • No self-serve free plan or free trial
    • Designed for customer success workflows rather than general CRM use

More comparisons

All customer health score software comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated · How we research and update