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Head-to-head · Customer Health Score Software

ClientSuccess vs GainTrace

  • Updated Oct 2026
  • Both researched from official sources
  • 8 checks side by side
Higher score ClientSuccess #5 in Customer Health Score Software 8.9/10 Pricing on request ✓ 0 of 7 features Visit ClientSuccess
GainTrace #7 in Customer Health Score Software 8.7/10 Free plan Free plan✓ 7 of 7 features Visit GainTrace

ClientSuccess leads on 0 checks, GainTrace on 1, and 7 are even. Who comes out ahead on the 8 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreClientSuccess · 8.9/10
  • Free planonly GainTrace
  • Most featuresGainTrace · 7 of 7

ClientSuccess scores higher on our rubric for customer health score software: 8.9 against 8.7 out of 10; our editors rank them #5 and #7.

GainTrace offers free plan; ClientSuccess doesn't.

ClientSuccess is the better fit for teams needing health scores plus onboarding portals. GainTrace is the better fit for teams wanting a free-to-start analytics platform.

  • ClientSuccess fits best

    Teams needing health scores plus onboarding portals

  • GainTrace fits best

    Teams wanting a free-to-start analytics platform

Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.

Side by side

Feature ClientSuccess 8.9/10 Visit ↗ GainTrace 8.7/10 Visit ↗
At a glance
Editor score 8.9 8.7
Ranking #5 in Customer Health Score Software #7 in Customer Health Score Software
Best for Teams needing health scores plus onboarding portals Teams wanting a free-to-start analytics platform
Pricing model Paid Free plan + paid
Starting price — $82/mo
Free plan — ✓ (best)
Free trial — —
Deployment Cloud Cloud
Platforms Web Web
Support Email, Phone, Docs Email
Compliance SOC 2, GDPR GDPR, SSO/SAML, 2FA
Integrations 28+ integrations 28+ integrations
Built for Small business, Mid-market, Enterprise Solo, Small business, Mid-market
Features ClientSuccess 0/7 · GainTrace 7/7
Product usage data Not checked yet ✓ (best)
Support data Not checked yet ✓ (best)
Outcome data Not checked yet ✓ (best)
Custom scoring models Not checked yet ✓ (best)
Automated score updates Not checked yet ✓ (best)
Health score segments Not checked yet ✓ (best)
Risk alerts Not checked yet ✓ (best)
Our review
Pros
  • Configurable health scoring with SuccessScore and Pulse
  • Playbooks cover onboarding, renewals, QBRs, and at-risk workflows
  • Customer-facing portals support structured onboarding progress
  • Weighted scoring across 19 health and churn signal types
  • Six-hour refreshes with dated score snapshots and risk indicators
  • 15 integrations plus retention reporting and automated playbooks
Cons
  • Pricing requires contacting sales
  • No self-serve free plan or free trial
  • Designed for customer success workflows rather than general CRM use
  • The Free plan is limited to 25 companies and 3 live connectors
  • Paid annual pricing starts at $82 per month for 100 companies
  • The platform is available on the web only
Our verdict

ClientSuccess is a customer success platform for SaaS companies and customer success teams. It brings account information, health scoring, lifecycle workflows, onboarding, renewals, engagement tracking, reporting, surveys, automation, and…

Read the review →

GainTrace is customer success software for B2B SaaS companies, combining product usage, billing, support, CRM, sentiment, and revenue signals into explainable account health scores. It is designed for customer success, RevOps, and…

Read the review →
  1. ClientSuccessCustomer Health Score Software 8.9Pricing on request
  2. GainTraceCustomer Health Score Software 8.7Free plan

Strengths and trade-offs

  • ClientSuccess — where it wins

    • Configurable health scoring with SuccessScore and Pulse
    • Playbooks cover onboarding, renewals, QBRs, and at-risk workflows
    • Customer-facing portals support structured onboarding progress

    Where it doesn't

    • Pricing requires contacting sales
    • No self-serve free plan or free trial
    • Designed for customer success workflows rather than general CRM use

  • GainTrace — where it wins

    • Weighted scoring across 19 health and churn signal types
    • Six-hour refreshes with dated score snapshots and risk indicators
    • 15 integrations plus retention reporting and automated playbooks

    Where it doesn't

    • The Free plan is limited to 25 companies and 3 live connectors
    • Paid annual pricing starts at $82 per month for 100 companies
    • The platform is available on the web only

More comparisons

All customer health score software comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated · How we research and update