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Head-to-head · Customer Health Score Software

GainTrace vs Velaris

  • Updated Oct 2026
  • Both researched from official sources
  • 8 checks side by side
Higher score GainTrace #7 in Customer Health Score Software 8.7/10 Free plan Free plan✓ 7 of 7 features Visit GainTrace
Velaris #8 in Customer Health Score Software 8.6/10 Pricing on request ✓ 0 of 7 features Visit Velaris

GainTrace leads on 1 check, Velaris on 0, and 7 are even. Who comes out ahead on the 8 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreGainTrace · 8.7/10
  • Free planonly GainTrace
  • Most featuresGainTrace · 7 of 7

GainTrace scores higher on our rubric for customer health score software: 8.7 against 8.6 out of 10; our editors rank them #7 and #8.

GainTrace offers free plan; Velaris doesn't.

GainTrace is the better fit for teams wanting a free-to-start analytics platform. Velaris is the better fit for teams needing multi-level monitoring and portals.

  • GainTrace fits best

    Teams wanting a free-to-start analytics platform

  • Velaris fits best

    Teams needing multi-level monitoring and portals

Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.

Side by side

Feature GainTrace 8.7/10 Visit ↗ Velaris 8.6/10 Visit ↗
At a glance
Editor score 8.7 8.6
Ranking #7 in Customer Health Score Software #8 in Customer Health Score Software
Best for Teams wanting a free-to-start analytics platform Teams needing multi-level monitoring and portals
Pricing model Free plan + paid Paid
Starting price $82/mo —
Free plan ✓ (best) —
Free trial — —
Deployment Cloud Cloud
Platforms Web Web
Support Email Email, Docs
Compliance GDPR, SSO/SAML, 2FA SOC 2, ISO 27001, GDPR
Integrations 28+ integrations 50+ integrations
Built for Solo, Small business, Mid-market Mid-market, Enterprise
Features GainTrace 7/7 · Velaris 0/7
Product usage data ✓ (best) Not checked yet
Support data ✓ (best) Not checked yet
Outcome data ✓ (best) Not checked yet
Custom scoring models ✓ (best) Not checked yet
Automated score updates ✓ (best) Not checked yet
Health score segments ✓ (best) Not checked yet
Risk alerts ✓ (best) Not checked yet
Our review
Pros
  • Weighted scoring across 19 health and churn signal types
  • Six-hour refreshes with dated score snapshots and risk indicators
  • 15 integrations plus retention reporting and automated playbooks
  • Weighted health scoring across organizations, accounts, contacts, and segments
  • Combines onboarding, renewals, playbooks, success plans, and portals
  • Integrates with Salesforce, HubSpot, Zendesk, Slack, Jira, and analytics tools
Cons
  • The Free plan is limited to 25 companies and 3 live connectors
  • Paid annual pricing starts at $82 per month for 100 companies
  • The platform is available on the web only
  • Pricing requires a custom estimate through sales
  • No free plan is available
  • Web-only access limits platform choice
Our verdict

GainTrace is customer success software for B2B SaaS companies, combining product usage, billing, support, CRM, sentiment, and revenue signals into explainable account health scores. It is designed for customer success, RevOps, and…

Read the review →

Velaris is an AI-native customer success platform for mid-market and enterprise B2B SaaS and recurring-revenue companies. It brings customer data, communications, product usage, support activity, account health, tasks, and customer plans…

Read the review →
  1. GainTraceCustomer Health Score Software 8.7Free plan
  2. VelarisCustomer Health Score Software 8.6Pricing on request

Strengths and trade-offs

  • GainTrace — where it wins

    • Weighted scoring across 19 health and churn signal types
    • Six-hour refreshes with dated score snapshots and risk indicators
    • 15 integrations plus retention reporting and automated playbooks

    Where it doesn't

    • The Free plan is limited to 25 companies and 3 live connectors
    • Paid annual pricing starts at $82 per month for 100 companies
    • The platform is available on the web only

  • Velaris — where it wins

    • Weighted health scoring across organizations, accounts, contacts, and segments
    • Combines onboarding, renewals, playbooks, success plans, and portals
    • Integrates with Salesforce, HubSpot, Zendesk, Slack, Jira, and analytics tools

    Where it doesn't

    • Pricing requires a custom estimate through sales
    • No free plan is available
    • Web-only access limits platform choice

More comparisons

All customer health score software comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated · How we research and update