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Head-to-head · Customer Health Score Software

Planhat vs GainTrace

  • Updated Oct 2026
  • Both researched from official sources
  • 8 checks side by side
Higher score Planhat #4 in Customer Health Score Software 9.0/10 Pricing on request ✓ 0 of 7 features Visit Planhat
GainTrace #7 in Customer Health Score Software 8.7/10 Free plan Free plan✓ 7 of 7 features Visit GainTrace

Planhat leads on 0 checks, GainTrace on 0, and 8 are even. Who comes out ahead on the 8 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scorePlanhat · 9.0/10
  • Free planonly GainTrace
  • Most featuresGainTrace · 7 of 7

Planhat scores higher on our rubric for customer health score software: 9.0 against 8.7 out of 10; our editors rank them #4 and #7.

Planhat is the better fit for data-rich CS teams needing broad integrations. GainTrace is the better fit for teams wanting a free-to-start analytics platform.

  • Planhat fits best

    Data-rich CS teams needing broad integrations

  • GainTrace fits best

    Teams wanting a free-to-start analytics platform

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Side by side

Feature Planhat 9.0/10 Visit ↗ GainTrace 8.7/10 Visit ↗
At a glance
Editor score 9.0 8.7
Ranking #4 in Customer Health Score Software #7 in Customer Health Score Software
Best for Data-rich CS teams needing broad integrations Teams wanting a free-to-start analytics platform
Pricing model Paid Free plan + paid
Starting price Pricing on request $82/mo
Free plan Not checked yet ✓ (best)
Free trial — —
Deployment Cloud Cloud
Platforms Web Web
Support Email, Live chat, Docs Email
Compliance SOC 2, ISO 27001, GDPR, SSO/SAML GDPR, SSO/SAML, 2FA
Integrations 14 integrations 28+ integrations
Built for Mid-market, Enterprise Solo, Small business, Mid-market
Features Planhat 0/7 · GainTrace 7/7
Product usage data Not checked yet ✓ (best)
Support data Not checked yet ✓ (best)
Outcome data Not checked yet ✓ (best)
Custom scoring models Not checked yet ✓ (best)
Automated score updates Not checked yet ✓ (best)
Health score segments Not checked yet ✓ (best)
Risk alerts Not checked yet ✓ (best)
Our review
Pros
  • Configurable, real-time health scoring models
  • Customer 360 data across CRM, usage, support, billing, and contracts
  • Native integrations across CRM, analytics, warehouses, and communications
  • Weighted scoring across 19 health and churn signal types
  • Six-hour refreshes with dated score snapshots and risk indicators
  • 15 integrations plus retention reporting and automated playbooks
Cons
  • Pricing requires a contact-sales conversation
  • Commercial terms include integration, fixed, and variable fees
  • Its broad scope may exceed teams seeking health scoring alone
  • The Free plan is limited to 25 companies and 3 live connectors
  • Paid annual pricing starts at $82 per month for 100 companies
  • The platform is available on the web only
Our verdict

Planhat is a customer platform for B2B commercial teams managing customer success, onboarding, adoption, renewals, expansion, sales, and professional services. Its workspace combines configurable, real-time health scoring with Customer 360…

Read the review →

GainTrace is customer success software for B2B SaaS companies, combining product usage, billing, support, CRM, sentiment, and revenue signals into explainable account health scores. It is designed for customer success, RevOps, and…

Read the review →
  1. PlanhatCustomer Health Score Software 9.0Pricing on request
  2. GainTraceCustomer Health Score Software 8.7Free plan

Strengths and trade-offs

  • Planhat — where it wins

    • Configurable, real-time health scoring models
    • Customer 360 data across CRM, usage, support, billing, and contracts
    • Native integrations across CRM, analytics, warehouses, and communications

    Where it doesn't

    • Pricing requires a contact-sales conversation
    • Commercial terms include integration, fixed, and variable fees
    • Its broad scope may exceed teams seeking health scoring alone

  • GainTrace — where it wins

    • Weighted scoring across 19 health and churn signal types
    • Six-hour refreshes with dated score snapshots and risk indicators
    • 15 integrations plus retention reporting and automated playbooks

    Where it doesn't

    • The Free plan is limited to 25 companies and 3 live connectors
    • Paid annual pricing starts at $82 per month for 100 companies
    • The platform is available on the web only

More comparisons

All customer health score software comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated · How we research and update