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Head-to-head · Customer Health Score Software

Vitally vs GainTrace

  • Updated Oct 2026
  • Both researched from official sources
  • 8 checks side by side
Higher score Vitally #2 in Customer Health Score Software 9.2/10 Pricing on request ✓ 0 of 7 features Visit Vitally
GainTrace #7 in Customer Health Score Software 8.7/10 Free plan Free plan✓ 7 of 7 features Visit GainTrace

Vitally leads on 0 checks, GainTrace on 1, and 7 are even. Who comes out ahead on the 8 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreVitally · 9.2/10
  • Free planonly GainTrace
  • Most featuresGainTrace · 7 of 7

Vitally scores higher on our rubric for customer health score software: 9.2 against 8.7 out of 10; our editors rank them #2 and #7.

GainTrace offers free plan; Vitally doesn't.

Vitally is the better fit for teams wanting flexible health scoring and playbooks. GainTrace is the better fit for teams wanting a free-to-start analytics platform.

  • Vitally fits best

    Teams wanting flexible health scoring and playbooks

  • GainTrace fits best

    Teams wanting a free-to-start analytics platform

Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.

Side by side

Feature Vitally 9.2/10 Visit ↗ GainTrace 8.7/10 Visit ↗
At a glance
Editor score 9.2 8.7
Ranking #2 in Customer Health Score Software #7 in Customer Health Score Software
Best for Teams wanting flexible health scoring and playbooks Teams wanting a free-to-start analytics platform
Pricing model Paid Free plan + paid
Starting price — $82/mo
Free plan — ✓ (best)
Free trial — —
Deployment Cloud Cloud
Platforms Web Web
Support Email, Live chat, Docs · 24/7 Email
Compliance SOC 2, GDPR, SSO/SAML, 2FA GDPR, SSO/SAML, 2FA
Integrations 30+ integrations 28+ integrations
Built for Small business, Mid-market, Enterprise Solo, Small business, Mid-market
Features Vitally 0/7 · GainTrace 7/7
Product usage data Not checked yet ✓ (best)
Support data Not checked yet ✓ (best)
Outcome data Not checked yet ✓ (best)
Custom scoring models Not checked yet ✓ (best)
Automated score updates Not checked yet ✓ (best)
Health score segments Not checked yet ✓ (best)
Risk alerts Not checked yet ✓ (best)
Our review
Pros
  • Weighted, segment-specific health scores
  • Automated Playbooks with triggers, rules, schedules, and actions
  • Broad integrations across CRM, product, support, and revenue systems
  • Weighted scoring across 19 health and churn signal types
  • Six-hour refreshes with dated score snapshots and risk indicators
  • 15 integrations plus retention reporting and automated playbooks
Cons
  • Public pricing is not displayed
  • May be more than needed for narrowly focused teams
  • Requires connected systems to centralize broader customer data
  • The Free plan is limited to 25 companies and 3 live connectors
  • Paid annual pricing starts at $82 per month for 100 companies
  • The platform is available on the web only
Our verdict

Vitally is a customer success platform for B2B Customer Success teams. It brings customer data, health scoring, workflows, projects, tasks, reporting, surveys, collaboration documents, meetings, and AI-assisted summaries into one…

Read the review →

GainTrace is customer success software for B2B SaaS companies, combining product usage, billing, support, CRM, sentiment, and revenue signals into explainable account health scores. It is designed for customer success, RevOps, and…

Read the review →
  1. VitallyCustomer Health Score Software 9.2Pricing on request
  2. GainTraceCustomer Health Score Software 8.7Free plan

Strengths and trade-offs

  • Vitally — where it wins

    • Weighted, segment-specific health scores
    • Automated Playbooks with triggers, rules, schedules, and actions
    • Broad integrations across CRM, product, support, and revenue systems

    Where it doesn't

    • Public pricing is not displayed
    • May be more than needed for narrowly focused teams
    • Requires connected systems to centralize broader customer data

  • GainTrace — where it wins

    • Weighted scoring across 19 health and churn signal types
    • Six-hour refreshes with dated score snapshots and risk indicators
    • 15 integrations plus retention reporting and automated playbooks

    Where it doesn't

    • The Free plan is limited to 25 companies and 3 live connectors
    • Paid annual pricing starts at $82 per month for 100 companies
    • The platform is available on the web only

More comparisons

All customer health score software comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated · How we research and update