GainTrace
GainTrace: A free-to-start health scoring platform with broad signals, reporting, and automation. Ranked #7 of 26 in Customer Health Score Software by our editors (8.7/10); pricing: Free plan; best for teams wanting a free-to-start analytics platform.
At a glance
- Editor score8.7 / 10
- PricingFree plan
- Best forTeams wanting a free-to-start analytics platform
- Free planYes
- Paid from$82/mo
- Custom scoring modelsYes
- Founded2025 · Ahmedabad, India
- Facts checked20 Sep 2026
Where it wins
- Weighted scoring across 19 health and churn signal types
- Six-hour refreshes with dated score snapshots and risk indicators
- 15 integrations plus retention reporting and automated playbooks
Where it doesn't
- The Free plan is limited to 25 companies and 3 live connectors
- Paid annual pricing starts at $82 per month for 100 companies
- The platform is available on the web only
Our verdict on GainTrace
GainTrace is customer success software for B2B SaaS companies, combining product usage, billing, support, CRM, sentiment, and revenue signals into explainable account health scores. It is designed for customer success, RevOps, and founder-led teams that need to track account health, identify churn risk, find expansion opportunities, and coordinate follow-up actions. Health inputs refresh every six hours, with dated score snapshots, account drill-downs, and CSV exports supporting ongoing review.
Pricing is based on tracked companies rather than seats. The Free plan costs $0 forever and includes 25 companies, 100 contacts, 5,000 events per month, 3 live connectors, and 100 automations per month. The 100-company annual plan is $82 per month and adds unlimited seats, health scoring and risk explanations, automations and playbooks, API and webhooks, and SAML single sign-on. Annual tiers for 250, 500, 1,000, and 2,500 companies cost $165, $249, $415, and $832 per month. Monthly pricing is $99 for 100 companies and $199 for 250 companies. Higher listed tiers include unlimited seats and all platform features.
Its strongest fit is for teams that want a broad view of customer health without making seats the main pricing constraint. GainTrace supports weighted scoring across usage, adoption, engagement, sentiment, revenue, support, and CSM pulse, with customizable weights and automatic renormalization when dimensions are missing. Retention views include NRR, GRR, ARR-at-risk, and revenue waterfall reporting, while threshold-triggered playbooks turn score changes into workflows. Integrations span Salesforce, HubSpot, Stripe, Slack, Intercom, Zendesk, Gong, Segment, Mixpanel, Amplitude, PostHog, Heap, Attio, Pipedrive, and Close. Teams needing a web-based, free-to-start system should consider GainTrace; organizations requiring a different platform format or more than the Free plan's limits should evaluate alternatives.
Your product? Our editors can test GainTrace in depth and publish a review, labelled as paid · from $149/mo →
GainTrace pricing
All 12 GainTrace plans and prices →
GainTrace fact sheet
| Free plan | Yes |
|---|---|
| Paid from | $82/mo |
| Product usage data | Yes |
| Support data | Yes |
| Outcome data | Yes |
| Custom scoring models | Yes |
| Automated score updates | Yes |
| Health score segments | Yes |
| Risk alerts | Yes |
| Money-back guarantee | 14 days |
| Deployment | Cloud |
| Platforms | Web |
| Compliance & security | GDPR, SSO/SAML, 2FA |
| Support | |
| Built for | Solo, Small business, Mid-market (editorial estimate) |
| Integrations | 28+ integrations: Salesforce, HubSpot, Stripe, Slack, Intercom, Zendesk … See all → |
| Pricing | Free plan (source) |
| Website | gaintrace.com |
| Facts checked | 20 Sep 2026 |
GainTrace integrations
GainTrace lists 28+ integrations on its own site — the 20 named here are the ones its pages call out.
- Salesforce
- HubSpot
- Stripe
- Slack
- Intercom
- Zendesk
- Gong
- Segment
- Mixpanel
- Amplitude
- PostHog
- Heap
- Attio
- Pipedrive
- Close
- Freshdesk
- Google Analytics
- Chargebee
- Calendly
- Cal.com
See all GainTrace integrations →
Alternatives to GainTrace
- Gainsight Customer SuccessA full customer-success platform built around configurable health scoring and broader account operations.9.4
- VitallyFlexible health scoring and playbooks for B2B Customer Success teams.9.2
- ChurnZeroA broad customer success platform for complex lifecycles, renewals, and health scoring.9.1
See all GainTrace alternatives →
GainTrace vs the competition
- GainTrace vs Vitally
- GainTrace vs ChurnZero
- GainTrace vs Planhat
- GainTrace vs ClientSuccess
- GainTrace vs Customerscore.io
- GainTrace vs Velaris
Compare GainTrace with any tool side by side →
Also Ranked In
GainTrace is ranked in 4 of our directories.
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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