GainTrace review
A free-to-start health scoring platform with broad signals, reporting, and automation.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
GainTrace is customer success software for B2B SaaS companies, combining product usage, billing, support, CRM, sentiment, and revenue signals into explainable account health scores. It is designed for customer success, RevOps, and founder-led teams that need to track account health, identify churn risk, find expansion opportunities, and coordinate follow-up actions. Health inputs refresh every six hours, with dated score snapshots, account drill-downs, and CSV exports supporting ongoing review.
Pricing is based on tracked companies rather than seats. The Free plan costs $0 forever and includes 25 companies, 100 contacts, 5,000 events per month, 3 live connectors, and 100 automations per month. The 100-company annual plan is $82 per month and adds unlimited seats, health scoring and risk explanations, automations and playbooks, API and webhooks, and SAML single sign-on. Annual tiers for 250, 500, 1,000, and 2,500 companies cost $165, $249, $415, and $832 per month. Monthly pricing is $99 for 100 companies and $199 for 250 companies. Higher listed tiers include unlimited seats and all platform features.
Its strongest fit is for teams that want a broad view of customer health without making seats the main pricing constraint. GainTrace supports weighted scoring across usage, adoption, engagement, sentiment, revenue, support, and CSM pulse, with customizable weights and automatic renormalization when dimensions are missing. Retention views include NRR, GRR, ARR-at-risk, and revenue waterfall reporting, while threshold-triggered playbooks turn score changes into workflows. Integrations span Salesforce, HubSpot, Stripe, Slack, Intercom, Zendesk, Gong, Segment, Mixpanel, Amplitude, PostHog, Heap, Attio, Pipedrive, and Close. Teams needing a web-based, free-to-start system should consider GainTrace; organizations requiring a different platform format or more than the Free plan's limits should evaluate alternatives.
GainTrace pros and cons
- Where it wins
- Weighted scoring across 19 health and churn signal types
- Six-hour refreshes with dated score snapshots and risk indicators
- 15 integrations plus retention reporting and automated playbooks
- Where it doesn't
- The Free plan is limited to 25 companies and 3 live connectors
- Paid annual pricing starts at $82 per month for 100 companies
- The platform is available on the web only
GainTrace fact sheet, pricing and score →
Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.
Last updated · How we research and update