SentiSum
SentiSum: A broad CX intelligence layer for enterprises with a $100,000 annual starting price. Ranked #18 of 59 in Customer Feedback Software by our editors (7.5/10); pricing: Paid; best for large-scale CX intelligence programs.
At a glance
- Editor score7.5 / 10
- PricingPaid
- Best forLarge-scale CX intelligence programs
- Free planNo
- Paid from$100,000/yr
- Facts checked21 Sep 2026
Where it wins
- Analyzes feedback across tickets, calls, chats, surveys, and reviews
- Combines sentiment, driver, root-cause, trend, and anomaly analysis
- Supports routing, dashboards, alerts, exports, and many integrations
Where it doesn't
- Starts at $100,000 per year on annual billing
- No free product plan or trial
- Designed for enterprise-scale programs rather than smaller teams
Our verdict on SentiSum
SentiSum brings customer conversations and feedback into a unified CX intelligence layer. It analyzes support tickets, calls, chats, surveys, reviews, and other channels to identify sentiment, customer issues, root causes, trends, and NPS and CSAT drivers. The platform is aimed at enterprise CX, support, product, insights, and retention teams that need cross-channel analysis, issue prioritization, and a shared view of customer signals.
The published CX Intelligence Layer plan costs $100,000 per year with annual billing. It includes unlimited users, a custom taxonomy, the Insights Agent, the Early Warning Agent, all integrations, API access, and dedicated customer success. SentiSum does not offer a free product plan or trial. For organizations with a broad feedback program and the budget for a dedicated intelligence layer, the plan groups analysis, automation, and customer-success support into one paid tier. For smaller teams, the entry price is a significant constraint.
SentiSum’s ecosystem fit is a notable strength. Integrations include Zendesk, Intercom, Freshdesk, Gorgias, Dixa, Salesforce, Trustpilot, Qualtrics, SurveyMonkey, Typeform, Microsoft Fabric, Snowflake, Slack, and Microsoft Teams. Its feature set extends from automated tagging and classification to natural-language queries through Kyo, real-time trend and anomaly detection, issue routing, prioritization, escalation, roadmap prioritization, dashboard sharing, report exports, and automated alerts. Choose SentiSum when multichannel CX intelligence, analysis depth, and integration coverage justify the annual investment. Choose an alternative when you need a lower-cost, self-serve feedback tool or a narrower workflow.
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SentiSum pricing
All 1 SentiSum plans and prices →
SentiSum fact sheet
| Free plan | No |
|---|---|
| Paid from | $100,000/yr |
| NPS surveys | Yes |
| Feature requests | Yes |
| Feedback portal | Not verified |
| In-app feedback | Not verified |
| Product roadmap | Not verified |
| Sentiment analysis | Yes |
| Feedback response limit | Not verified |
| Deployment | Cloud |
| Platforms | Web |
| Compliance & security | SOC 2, GDPR, SSO/SAML, 2FA |
| Support | Email, Live chat, Docs |
| Built for | Mid-market, Enterprise (editorial estimate) |
| Integrations | 100+ integrations: Zendesk, Intercom, Freshdesk, Gorgias, Dixa, Salesforce … See all → |
| Pricing | Paid (source) |
| Website | sentisum.com |
| Facts checked | 21 Sep 2026 |
SentiSum integrations
SentiSum lists 100+ integrations on its own site — the 15 named here are the ones its pages call out.
- Zendesk
- Intercom
- Freshdesk
- Gorgias
- Dixa
- Salesforce
- Trustpilot
- SurveyMonkey
- Typeform
- Qualtrics
- Google Reviews
- Apple App Store
- Google Play
See all SentiSum integrations →
Alternatives to SentiSum
- MedalliaA broad enterprise feedback platform with analytics, workflows, and multichannel collection.9.2
- Verint Experience ManagementA broad enterprise CX platform for omnichannel feedback, analytics, and action.9.1
- Zonka FeedbackA strong fit for teams running complex, structured feedback programs across channels.9.0
See all SentiSum alternatives →
Also Ranked In
SentiSum is ranked in 8 of our directories; the 6 strongest besides Customer Feedback Software.
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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