The Best Video Customer Support Software in 2026
We researched video customer support software from official websites, including pricing pages, plan tables, and product documentation. Products are ranked on their core job, value for money, and verified features such as video assistance, screen sharing, co-browsing, and visual guidance.
Our top picks
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Top ranked
SightCall Remote Visual Support#1 of 269.4/10Enterprise visual support with video, AR guidance, co-browsing, and service-system integrations.
Pricing on request
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Runner-up
LiveCall#2 of 269.2/10A capable free starting point for teams offering video and audio support.
Free plan
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Top-ranked free plan
Surfly#4 of 268.9/10A strong fit for teams that need free co-browsing with video, sharing, and contact-center integrations.
Free plan · pricing on request
Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.
The full ranking 26 tools, best first
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Best forEnterprise visual support across channels
Enterprise visual support with video, AR guidance, co-browsing, and service-system integrations.
- Co-browsing
- Video recording
- Screen sharing
9.4/10★★★★★Visit SightCall -
Best forTeams wanting free video support
A capable free starting point for teams offering video and audio support.
- Co-browsing
- Video recording
- Screen sharing
9.2/10★★★★★Visit LiveCall -
Best forTeams wanting priced, app-free visual support
A focused visual support platform with app-free calls, collaboration tools, and business integrations.
- Co-browsing
- Video recording
- Screen sharing
9.0/10★★★★☆Visit Blitzz -
Best forOrganizations prioritizing free co-browsing access
A strong fit for teams that need free co-browsing with video, sharing, and contact-center integrations.
- Co-browsing
- Video recording
- Screen sharing
Free plan · pricing on request Our Surfly verdict → Visit SurflyFor vendors Sponsor this spot · #4 · $69/mo →8.9/10★★★★☆Visit Surfly -
Best forEnterprise visual engagement workflows
A broad visual support platform for enterprise teams that need video, sharing, and routing.
- Co-browsing
- Video recording
- Screen sharing
8.8/10★★★★☆Visit Recursive Labs -
Best forField and expert-assisted customer support
A visual support workspace for diagnosing issues with customers, agents, and field experts.
- Co-browsing
- Video recording
- Screen sharing
8.7/10★★★★☆Visit ViiBE -
Best forAffordable web-and-mobile co-browsing teams
A focused co-browsing platform with strong visual assistance and flexible deployment options.
- Co-browsing
- Video recording
- Screen sharing
8.4/10★★★★☆Visit Cobrowse.io -
Best forStructured remote guidance with AI documentation
A structured remote-guidance platform combining video support, documentation, and AI analysis.
- Video recording
- Screen sharing
- Visual annotation
8.3/10★★★★☆Visit XMReality -
Best forSmall teams needing low-cost browser assistance
A low-cost browser assistance tool with strong co-browsing and no session recording.
- Co-browsing
- Screen sharing
- Visual annotation
8.1/10★★★★☆Visit Median -
Best forAI-powered visual support operations
A broad visual support platform for teams connecting AI, sessions, and service workflows.
- Co-browsing
- Video recording
- Screen sharing
8.0/10★★★★☆Visit TechSee -
Best forIndustrial and technical remote assistance
A feature-rich visual assistance platform for technical and industrial support.
- Video recording
- Screen sharing
- Visual annotation
7.9/10★★★★☆Visit Help Lightning -
Best forInspection and service teams needing visual evidence
A visual support workspace for documenting remote inspections and service calls.
- Video recording
- Visual annotation
7.8/10★★★★☆Visit OnSight RVX -
Best forBroad remote support across nearly every platform
Broad remote-support coverage with visual and mobile options, but no free plan.
7.7/10★★★★☆Visit RemoteCall -
Best forSalesforce-centric visual service organizations
A Salesforce-connected visual support add-on for live remote assistance and field workflows.
- Video recording
- Screen sharing
- Visual annotation
7.6/10★★★★☆Visit Salesforce -
Best forBudget-conscious teams needing remote support
A cost-conscious remote support platform with video chat, access tools, and broad platform coverage.
7.5/10★★★★☆Visit Zoho Assist -
Best forNo-download video support with workflow integrations
A no-download support workspace with strong workflow integrations and custom pricing.
7.4/10★★★★☆Visit ScreenMeet -
Best forWeb teams needing embedded video co-browsing
A focused web support platform combining video calls, co-browsing, and routing.
- Co-browsing
- Video recording
- Screen sharing
7.3/10★★★★☆Visit Univerx -
Best forTeams focused on customer screen assistance
A focused choice for browser-based customer screen assistance, not recorded video support.
- Co-browsing
- Screen sharing
- Visual annotation
7.2/10★★★★☆Visit SupportScreen -
Best forWeb support teams needing controlled co-browsing
Controlled co-browsing and screen sharing for web-based customer support.
- Co-browsing
- Video recording
- Screen sharing
7.1/10★★★★☆Visit Cardina -
Best forTeams needing simple camera-based visual support
A focused visual-support tool for guiding customers through physical-product issues.
- Video recording
- Visual annotation
7.0/10★★★★☆Visit Viewabo -
Best forSmall teams needing basic mobile visual calls
A focused visual support tool for small teams handling mobile customer calls.
- Video recording
- Screen sharing
- Visual annotation
6.9/10★★★☆☆Visit site -
Best forOmnichannel teams adding co-browsing
A co-browsing support product for omnichannel teams serving digital journeys.
- Co-browsing
- Screen sharing
6.8/10★★★☆☆Visit Glia -
Best forScriptless website co-browsing deployments
A focused way to guide customers through web journeys without full-screen sharing.
- Co-browsing
- Visual annotation
6.7/10★★★☆☆Visit Grypp -
Best forWeb support teams adding quick video escalation
A focused web support tool for guiding customers through live sessions and escalating to video.
- Co-browsing
- Visual annotation
6.6/10★★★☆☆Visit CobrowseApp -
Best forLarge teams needing advanced cobrowsing analytics
Advanced cobrowsing and session intelligence for large support organizations.
- Co-browsing
- Video recording
- Screen sharing
6.5/10★★★☆☆Visit Fullview -
Best forLarge omnichannel support and marketing teams
A broad omnichannel support platform with AI, video, routing, and marketing tools.
6.4/10★★★☆☆Visit giosg
No tools match those filters.
Compare at a glance
| # | Tool | Free plan | Paid from | Screen sharing | Co-browsing | Visual annotation | Video recording | Score |
|---|---|---|---|---|---|---|---|---|
| 1 | SightCall Remote Visual Support | Yes | Yes | Yes | Yes | 9.4 | ||
| 2 | LiveCall | Yes | Yes | Yes | Yes | 9.2 | ||
| 3 | Blitzz Visual Remote Assistance | No | $35/user/mo | Yes | Yes | Yes | Yes | 9.0 |
| 4 | Surfly | Yes | Yes | Yes | Yes | Yes | 8.9 | |
| 5 | Recursive Labs Visual Engagement Platform | No | Yes | Yes | Yes | Yes | 8.8 | |
| 6 | ViiBE | Yes | Yes | Yes | Yes | 8.7 | ||
| 7 | Cobrowse.io | No | $18/user/mo | Yes | Yes | Yes | Yes | 8.4 |
| 8 | XMReality Remote Guidance | No | $35/user/mo | Yes | Yes | Yes | 8.3 | |
| 9 | Median | Yes | $25/user/mo | Yes | Yes | Yes | No | 8.1 |
| 10 | TechSee VIA Platform | Yes | Yes | Yes | Yes | 8.0 | ||
| 11 | Help Lightning Remote Assistance | Yes | Yes | Yes | 7.9 | |||
| 12 | OnSight RVX | No | $29/mo | Yes | Yes | 7.8 | ||
| 13 | RemoteCall | No | $40.84/user/mo | 7.7 | ||||
| 14 | Salesforce Visual Remote Assistant | No | $50/user/mo | Yes | Yes | Yes | 7.6 | |
| 15 | Zoho Assist | Yes | $10/user/mo | 7.5 | ||||
| 16 | ScreenMeet Live | No | 7.4 | |||||
| 17 | Univerx Co-browsing | No | Yes | Yes | Yes | Yes | 7.3 | |
| 18 | SupportScreen | Yes | Yes | Yes | No | 7.2 | ||
| 19 | Cardina | No | $69/seat/mo | Yes | Yes | Yes | Yes | 7.1 |
| 20 | Viewabo | No | $948/yr | Yes | Yes | 7.0 | ||
| 21 | Visual Assistance | No | 800 NZD/yr | Yes | Yes | Yes | 6.9 | |
| 22 | Glia CoBrowsing | Yes | Yes | 6.8 | ||||
| 23 | Grypp Universal CoBrowse | No | Yes | Yes | 6.7 | |||
| 24 | CobrowseApp | Yes | Yes | 6.6 | ||||
| 25 | Fullview Cobrowsing | No | $489/mo | Yes | Yes | Yes | Yes | 6.5 |
| 26 | giosg | 6.4 |
Head-to-head All 28 comparisons →
- SightCall Remote Visual Support vs LiveCall
- SightCall Remote Visual Support vs Blitzz Visual Remote Assistance
- SightCall Remote Visual Support vs Surfly
- SightCall Remote Visual Support vs Recursive Labs Visual Engagement Platform
- SightCall Remote Visual Support vs ViiBE
- SightCall Remote Visual Support vs Cobrowse.io
- SightCall Remote Visual Support vs XMReality Remote Guidance
- LiveCall vs Blitzz Visual Remote Assistance
- LiveCall vs Surfly
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How we rank video customer support software
Every tool on this page was researched by iTechGuides Editors from its official website — pricing pages, plan tables and product documentation. We rank on how well each one does this category's core job, what the free or entry plan includes, and where it falls short. Where we have enough verified facts, the score out of 10 is a rubric — job fit, value and how much we could verify — shown with its breakdown on every tool's page; a tool we have not verified enough to score yet shows its rank without a number. Scores are re-checked when a product changes its plans. Read the full editorial policy, or submit a tool we missed.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Last updated · How we research and update