Cardina
Cardina: Controlled co-browsing and screen sharing for web-based customer support. Ranked #19 of 26 in Video Customer Support Software by our editors (7.1/10); pricing: 14-day trial; best for web support teams needing controlled co-browsing.
At a glance
- Editor score7.1 / 10
- Pricing14-day trial
- Best forWeb support teams needing controlled co-browsing
- Free planNo
- Paid from$69/seat/mo
- Co-browsingYes
- Facts checked20 Sep 2026
Where it wins
- Customer-consented control for scrolling, clicking, and typing
- Masking, permissions, blocked elements, and audit logs support control
- Five integrations connect support, CRM, monitoring, and team workflows
Where it doesn't
- Platform coverage is limited to web
- Pro starts at $69 per seat per month
- Enterprise pricing is tailored rather than listed as a fixed amount
Our verdict on Cardina
Cardina is a browser-based customer support and onboarding tool for teams that need to guide users through digital products. Agents can view customer webpages, draw annotations, request customer-consented control for scrolling, clicking, and typing, share their own screens, and optionally record sessions for replay. Customers join without downloads or meeting links. Its audience includes support and sales teams working with web experiences, particularly those that need more visual guidance than a conventional chat interaction provides.
Pricing is organized around a 14-day Free trial with no credit card required, a Pro plan at $69 USD per seat per month, and an Enterprise plan with tailored solutions and support. The published Pro plan includes everything in Free, while Enterprise includes everything in Pro. Pro can be billed monthly or annually. The paid structure is straightforward for teams budgeting per seat, but the product is not a permanent free-plan option. Buyers should choose Pro when the listed feature set and five integrations fit their operation, or Enterprise when tailored solutions and support are required.
Cardina’s strongest distinction is controlled visual assistance for web support. Two-way screen sharing, live webpage viewing, annotations, configurable viewing permissions, sensitive-data masking, blocked webpage elements, and agent action audit logs provide multiple ways to manage a session. Optional recording and replay adds a review path for support interactions. Integrations with Intercom, Zendesk, Salesforce, Sentry, and Slack broaden its fit across support, CRM, monitoring, and collaboration workflows. Teams supporting native mobile or desktop products should look elsewhere because Cardina is web-only; web-focused support and onboarding teams that need governed co-browsing are the clearest match.
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Cardina pricing
All 3 Cardina plans and prices →
Cardina fact sheet
| Free plan | No |
|---|---|
| Paid from | $69/seat/mo |
| Screen sharing | Yes |
| Co-browsing | Yes |
| Visual annotation | Yes |
| Video recording | Yes |
| Included agent seats | Not verified |
| Customer platforms | Web |
| Free trial | 14 days · no card needed |
| Deployment | Cloud |
| Platforms | Web |
| Compliance & security | SOC 2, GDPR, HIPAA |
| Support | Email, Live chat, Phone · 24/7 |
| Built for | Small business, Mid-market, Enterprise (editorial estimate) |
| Integrations | 5 integrations: Intercom, Zendesk, Salesforce, Sentry, Slack |
| Pricing | 14-day trial (source) |
| Website | cardina.com |
| Facts checked | 20 Sep 2026 |
Cardina integrations
Cardina lists 5 integrations on its own site.
- Intercom
- Zendesk
- Salesforce
- Sentry
- Slack
Alternatives to Cardina
- SightCall Remote Visual SupportEnterprise visual support with video, AR guidance, co-browsing, and service-system integrations.9.4
- LiveCallA capable free starting point for teams offering video and audio support.9.2
- Blitzz Visual Remote AssistanceA focused visual support platform with app-free calls, collaboration tools, and business integrations.9.0
See all Cardina alternatives →
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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