Blitzz Visual Remote Assistance
Blitzz Visual Remote Assistance: A focused visual support platform with app-free calls, collaboration tools, and business integrations. Ranked #3 of 26 in Video Customer Support Software by our editors (9.0/10); pricing: 14-day trial; best for teams wanting priced, app-free visual support.
At a glance
- Editor score9.0 / 10
- Pricing14-day trial
- Best forTeams wanting priced, app-free visual support
- Free planNo
- Paid from$35/user/mo
- Co-browsingYes
- Facts checked20 Sep 2026
Where it wins
- Customers join video sessions without downloading an app
- Screen sharing, pointers, markup, photo capture, and OCR support diagnosis
- Integrates with Salesforce, ServiceNow, Zendesk, and other business tools
Where it doesn't
- No free plan is available
- The published starting price requires annual billing
- Enterprise capabilities and call recording add-ons may require a higher tier
Our verdict on Blitzz Visual Remote Assistance
Blitzz Visual Remote Assistance, marketed as Blitzz Concierge, is built for contact centers, customer service teams, and field service organizations that need to see and guide a customer's environment remotely. Customers can join browser-based video sessions through SMS, email, or WhatsApp invitations without downloading an app. The product supports customer and agent screen sharing, live pointers, collaborative markup, photo capture, session history, and OCR text extraction, making it suited to equipment troubleshooting, remote expert assistance, and other support workflows where visual context matters.
Pricing is structured around a Professional plan and an Enterprise plan. Professional costs $35 per user per month when billed annually and includes browser-based video calls, screen sharing, live pointers and markup, OCR text capture, and SMS, email, and WhatsApp invitations. A 14-day trial is available, but there is no free plan. Enterprise adds SSO/SAML, advanced administration, a dedicated success manager, custom data retention and storage location, and a call recording add-on. Teams should compare their need for enterprise administration and recording with the lower-tier feature set before choosing a plan.
Its main strength is the combination of app-free customer access and visual collaboration. Calls can include screen sharing, annotation, recording, and AI-generated summaries, while CRM and REST API integrations connect sessions with Salesforce, ServiceNow, Zendesk, Genesys, HubSpot, and Zapier. The product is available across web, Windows, macOS, iOS, Android, and API access. Teams seeking a focused visual support workflow with clear paid pricing should consider Blitzz. Organizations needing a free entry tier or a primarily text-based support tool may find its paid, video-centered approach less suitable.
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Blitzz Visual Remote Assistance pricing
All 2 Blitzz Visual Remote Assistance plans and prices →
Blitzz Visual Remote Assistance fact sheet
| Free plan | No |
|---|---|
| Paid from | $35/user/mo |
| Screen sharing | Yes |
| Co-browsing | Yes |
| Visual annotation | Yes |
| Video recording | Yes |
| Included agent seats | 5 agents |
| Customer platforms | Web_mobile |
| Free trial | 14 days · no card needed |
| Deployment | Cloud, Mobile |
| Platforms | Web, Windows, macOS, iOS, Android |
| Compliance & security | SOC 2, GDPR, SSO/SAML, 2FA |
| Support | Email, Tickets, Docs |
| Built for | Small business, Mid-market, Enterprise (editorial estimate) |
| Integrations | 7 integrations: Salesforce, ServiceNow, Zendesk, Genesys, HubSpot, Zapier … See all → |
| Pricing | 14-day trial (source) |
| Website | blitzz.co |
| Facts checked | 20 Sep 2026 |
Blitzz Visual Remote Assistance integrations
Blitzz Visual Remote Assistance lists 7 integrations on its own site.
- Salesforce
- ServiceNow
- Zendesk
- Genesys
- HubSpot
- Zapier
- REST API
See all Blitzz Visual Remote Assistance integrations →
Alternatives to Blitzz Visual Remote Assistance
- SightCall Remote Visual SupportEnterprise visual support with video, AR guidance, co-browsing, and service-system integrations.9.4
- LiveCallA capable free starting point for teams offering video and audio support.9.2
- SurflyA strong fit for teams that need free co-browsing with video, sharing, and contact-center integrations.8.9
See all Blitzz Visual Remote Assistance alternatives →
Blitzz Visual Remote Assistance vs the competition
- Blitzz Visual Remote Assistance vs SightCall Remote Visual Support
- Blitzz Visual Remote Assistance vs LiveCall
- Blitzz Visual Remote Assistance vs Surfly
- Blitzz Visual Remote Assistance vs Recursive Labs Visual Engagement Platform
- Blitzz Visual Remote Assistance vs ViiBE
- Blitzz Visual Remote Assistance vs Cobrowse.io
Compare Blitzz Visual Remote Assistance with any tool side by side →
Also Ranked In
Blitzz Visual Remote Assistance is ranked in 3 of our directories.
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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