Blitzz Visual Remote Assistance vs Surfly

Blitzz Visual Remote Assistance9.0Visit Surfly8.9Visit

Higher score Blitzz Visual Remote Assistance #3 in Video Customer Support Software 9.0/10 14-day trial Free trial✓ 4 of 4 features Visit Blitzz

vs

Surfly #4 in Video Customer Support Software 8.9/10 Free plan · pricing on request Free plan✓ 4 of 4 features Visit Surfly

• Blitzz Visual Remote Assistance fits best

  Teams wanting priced, app-free visual support

• Surfly fits best

  Organizations prioritizing free co-browsing access

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Side by side

Feature	Blitzz Visual Remote Assistance 9.0/10 Visit ↗	Surfly 8.9/10 Visit ↗
At a glance
Editor score	9.0	8.9
Ranking	#3 in Video Customer Support Software	#4 in Video Customer Support Software
Best for	Teams wanting priced, app-free visual support	Organizations prioritizing free co-browsing access
Pricing model	Paid	Free plan + paid
Starting price	$35/user/mo	Free plan · pricing on request
Free plan	—	✓ (best)
Free trial	14 days	—
Deployment	Cloud, Mobile	Cloud, Self-hosted
Platforms	Web, Windows, macOS, iOS, Android	Web
Support	Email, Tickets, Docs	Email, Docs
Compliance	SOC 2, GDPR, SSO/SAML, 2FA	ISO 27001, GDPR, HIPAA, PCI DSS
Integrations	7 integrations	9 integrations
Built for	Small business, Mid-market, Enterprise	Mid-market, Enterprise
Features Blitzz Visual Remote Assistance 4/4 · Surfly 4/4
Screen sharing	✓	✓
Co-browsing	✓	✓
Visual annotation	✓	✓
Video recording	✓	✓
Specs
Included agent seats	5 agents	Not checked yet
Customer platforms	Web_mobile	Web_mobile
Our review
Pros	Customers join video sessions without downloading an app Screen sharing, pointers, markup, photo capture, and OCR support diagnosis Integrates with Salesforce, ServiceNow, Zendesk, and other business tools	Free plan includes up to five sessions per month Combines co-browsing, video chat, sharing, annotation, and recording Integrates with Salesforce, Zendesk, and major contact-center platforms
Cons	No free plan is available The published starting price requires annual billing Enterprise capabilities and call recording add-ons may require a higher tier	Paid-plan pricing is handled through sales contact AI capabilities are not part of the documented feature set The free plan has a five-session monthly limit
Our verdict	Blitzz Visual Remote Assistance, marketed as Blitzz Concierge, is built for contact centers, customer service teams, and field service organizations that need to see and guide a customer's environment remotely. Customers can join… Read the review →	Surfly is a browser-based collaboration platform for product, sales, service, and support teams. Its core experience combines universal co-browsing with screen and application sharing, video and text chat, camera sharing, on-screen… Read the review →

Strengths and trade-offs

• Blitzz Visual Remote Assistance — where it wins

  • Customers join video sessions without downloading an app
  • Screen sharing, pointers, markup, photo capture, and OCR support diagnosis
  • Integrates with Salesforce, ServiceNow, Zendesk, and other business tools

  Where it doesn't

  • No free plan is available
  • The published starting price requires annual billing
  • Enterprise capabilities and call recording add-ons may require a higher tier

• Surfly — where it wins

  • Free plan includes up to five sessions per month
  • Combines co-browsing, video chat, sharing, annotation, and recording
  • Integrates with Salesforce, Zendesk, and major contact-center platforms

  Where it doesn't

  • Paid-plan pricing is handled through sales contact
  • AI capabilities are not part of the documented feature set
  • The free plan has a five-session monthly limit

• Blitzz Visual Remote Assistance9.0/10 · 14-day trial

  A focused visual support platform with app-free calls, collaboration tools, and business integrations.

  Visit BlitzzFull verdict →
• Surfly8.9/10 · Free plan · pricing on request

  A strong fit for teams that need free co-browsing with video, sharing, and contact-center integrations.

  Visit SurflyFull verdict →