SightCall Remote Visual Support vs Surfly

SightCall Remote Visual Support9.4Visit Surfly8.9Visit

Higher score SightCall Remote Visual Support #1 in Video Customer Support Software 9.4/10 Pricing on request ✓ 4 of 4 features Visit SightCall

vs

Surfly #4 in Video Customer Support Software 8.9/10 Free plan · pricing on request Free plan✓ 4 of 4 features Visit Surfly

• SightCall Remote Visual Support fits best

  Enterprise visual support across channels

• Surfly fits best

  Organizations prioritizing free co-browsing access

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Side by side

Feature	SightCall Remote Visual Support 9.4/10 Visit ↗	Surfly 8.9/10 Visit ↗
At a glance
Editor score	9.4	8.9
Ranking	#1 in Video Customer Support Software	#4 in Video Customer Support Software
Best for	Enterprise visual support across channels	Organizations prioritizing free co-browsing access
Pricing model	Paid	Free plan + paid
Starting price	Pricing on request	Free plan · pricing on request
Free plan	Not checked yet	✓ (best)
Free trial	—	—
Deployment	Cloud, Desktop, Mobile, Browser extension	Cloud, Self-hosted
Platforms	Web, Windows, macOS, iOS, Android, Chrome extension	Web
Support	Docs	Email, Docs
Compliance	SOC 2, GDPR, HIPAA, SSO/SAML	ISO 27001, GDPR, HIPAA, PCI DSS
Integrations	12 integrations	9 integrations
Built for	Enterprise	Mid-market, Enterprise
Features SightCall Remote Visual Support 4/4 · Surfly 4/4
Screen sharing	✓	✓
Co-browsing	✓	✓
Visual annotation	✓	✓
Video recording	✓	✓
Specs
Included agent seats	Not checked yet	Not checked yet
Customer platforms	Web_mobile	Web_mobile
Our review
Pros	Live HD video with AR guidance, annotations, and screen sharing Co-browsing, recording, OCR, barcode scanning, and media sharing Integrates with Salesforce, Zendesk, ServiceNow, and contact centers	Free plan includes up to five sessions per month Combines co-browsing, video chat, sharing, annotation, and recording Integrates with Salesforce, Zendesk, and major contact-center platforms
Cons	Pricing requires a sales conversation Video recording is an add-on The broad feature set may exceed simple support needs	Paid-plan pricing is handled through sales contact AI capabilities are not part of the documented feature set The free plan has a five-session monthly limit
Our verdict	SightCall Remote Visual Support is a visual assistance platform for customer service, field service, insurance, healthcare, and technical support teams. It connects customers, agents, technicians, and experts through live HD video,… Read the review →	Surfly is a browser-based collaboration platform for product, sales, service, and support teams. Its core experience combines universal co-browsing with screen and application sharing, video and text chat, camera sharing, on-screen… Read the review →

Strengths and trade-offs

• SightCall Remote Visual Support — where it wins

  • Live HD video with AR guidance, annotations, and screen sharing
  • Co-browsing, recording, OCR, barcode scanning, and media sharing
  • Integrates with Salesforce, Zendesk, ServiceNow, and contact centers

  Where it doesn't

  • Pricing requires a sales conversation
  • Video recording is an add-on
  • The broad feature set may exceed simple support needs

• Surfly — where it wins

  • Free plan includes up to five sessions per month
  • Combines co-browsing, video chat, sharing, annotation, and recording
  • Integrates with Salesforce, Zendesk, and major contact-center platforms

  Where it doesn't

  • Paid-plan pricing is handled through sales contact
  • AI capabilities are not part of the documented feature set
  • The free plan has a five-session monthly limit

• SightCall Remote Visual Support9.4/10 · Pricing on request

  Enterprise visual support with video, AR guidance, co-browsing, and service-system integrations.

  Visit SightCallFull verdict →
• Surfly8.9/10 · Free plan · pricing on request

  A strong fit for teams that need free co-browsing with video, sharing, and contact-center integrations.

  Visit SurflyFull verdict →