Head-to-head · Video Customer Support Software
LiveCall vs Surfly
LiveCall leads on 0 checks, Surfly on 0, and 5 are even. Who comes out ahead on the 5 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.
Our verdict
- Highest scoreLiveCall · 9.2/10
- Free planboth
- Most featuresSurfly · 4 of 4
LiveCall scores higher on our rubric for video customer support software: 9.2 against 8.9 out of 10; our editors rank them #2 and #4.
LiveCall is the better fit for teams wanting free video support. Surfly is the better fit for organizations prioritizing free co-browsing access.
- LiveCall fits best
Teams wanting free video support
- Surfly fits best
Organizations prioritizing free co-browsing access
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Side by side
| Feature | LiveCall 9.2/10 Visit ↗ | Surfly 8.9/10 Visit ↗ |
|---|---|---|
| At a glance | ||
| Editor score | 9.2 | 8.9 |
| Ranking | #2 in Video Customer Support Software | #4 in Video Customer Support Software |
| Best for | Teams wanting free video support | Organizations prioritizing free co-browsing access |
| Pricing model | Free plan + paid | Free plan + paid |
| Starting price | — | Free plan · pricing on request |
| Free plan | ✓ | ✓ |
| Free trial | — | — |
| Deployment | Cloud, Browser extension | Cloud, Self-hosted |
| Platforms | Web, iOS, Android | Web |
| Support | Email, Docs | Email, Docs |
| Compliance | HIPAA, PCI DSS, 2FA | ISO 27001, GDPR, HIPAA, PCI DSS |
| Integrations | 3 integrations | 9 integrations |
| Built for | Small business, Mid-market, Enterprise | Mid-market, Enterprise |
| Features LiveCall 3/4 · Surfly 4/4 | ||
| Screen sharing | ✓ | ✓ |
| Co-browsing | ✓ | ✓ |
| Visual annotation | Not checked yet | ✓ (best) |
| Video recording | ✓ | ✓ |
| Specs | ||
| Included agent seats | Not checked yet | Not checked yet |
| Customer platforms | Web_mobile | Web_mobile |
| Our review | ||
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| Cons |
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| Our verdict | LiveCall is a browser-based remote communication platform for businesses that provide online customer service, sales assistance, consultations, and support. It supports video and audio calls, screen sharing, co-browsing, text chat, file… Read the review → |
Surfly is a browser-based collaboration platform for product, sales, service, and support teams. Its core experience combines universal co-browsing with screen and application sharing, video and text chat, camera sharing, on-screen… Read the review → |
Strengths and trade-offs
LiveCall — where it wins
- Free plan includes video, audio, screen sharing, and staff management
- Co-browsing guides customers through webpages remotely
- Web, iOS, Android, and API access support multiple service channels
Where it doesn't
- Free plan is limited to one service URL and one user account
- Paid tiers require contacting sales for plan details
- Integration choices center on API, data integrations, and Google Analytics
Surfly — where it wins
- Free plan includes up to five sessions per month
- Combines co-browsing, video chat, sharing, annotation, and recording
- Integrates with Salesforce, Zendesk, and major contact-center platforms
Where it doesn't
- Paid-plan pricing is handled through sales contact
- AI capabilities are not part of the documented feature set
- The free plan has a five-session monthly limit
- LiveCall9.2/10 · Free plan
A capable free starting point for teams offering video and audio support.
Visit LiveCallFull verdict → - Surfly8.9/10 · Free plan · pricing on request
A strong fit for teams that need free co-browsing with video, sharing, and contact-center integrations.
Visit SurflyFull verdict →
More comparisons
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- LiveCall vs Cobrowse.io
- LiveCall vs XMReality Remote Guidance
- Blitzz Visual Remote Assistance vs Surfly
All video customer support software comparisons → · Full ranking →
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Last updated · How we research and update