LiveCall vs ViiBE

LiveCall9.2Visit ViiBE8.7Visit

Higher score LiveCall #2 in Video Customer Support Software 9.2/10 Free plan Free plan✓ 3 of 4 features Visit LiveCall

vs

ViiBE #6 in Video Customer Support Software 8.7/10 Pricing on request ✓ 4 of 4 features Visit ViiBE

• LiveCall fits best

  Teams wanting free video support

• ViiBE fits best

  Field and expert-assisted customer support

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Side by side

Feature	LiveCall 9.2/10 Visit ↗	ViiBE 8.7/10 Visit ↗
At a glance
Editor score	9.2	8.7
Ranking	#2 in Video Customer Support Software	#6 in Video Customer Support Software
Best for	Teams wanting free video support	Field and expert-assisted customer support
Pricing model	Free plan + paid	Paid
Starting price	—	Pricing on request
Free plan	✓ (best)	Not checked yet
Free trial	—	—
Deployment	Cloud, Browser extension	Cloud
Platforms	Web, iOS, Android	Web
Support	Email, Docs	Email, Phone
Integrations	3 integrations	10+ integrations
Built for	Small business, Mid-market, Enterprise	Mid-market, Enterprise
Features LiveCall 3/4 · ViiBE 4/4
Screen sharing	✓	✓
Co-browsing	✓	✓
Visual annotation	Not checked yet	✓ (best)
Video recording	✓	✓
Specs
Included agent seats	Not checked yet	Not checked yet
Customer platforms	Web_mobile	Web_mobile
Our review
Pros	Free plan includes video, audio, screen sharing, and staff management Co-browsing guides customers through webpages remotely Web, iOS, Android, and API access support multiple service channels	Real-time video with front- and rear-camera sharing Co-browsing, screen sharing, annotations, and file exchange Archived sessions with AI tagging of key moments
Cons	Free plan is limited to one service URL and one user account Paid tiers require contacting sales for plan details Integration choices center on API, data integrations, and Google Analytics	Access is listed for web rather than multiple platforms Pricing is handled through contact sales and demo requests Its strongest workflows focus on visual and technical support
Our verdict	LiveCall is a browser-based remote communication platform for businesses that provide online customer service, sales assistance, consultations, and support. It supports video and audio calls, screen sharing, co-browsing, text chat, file… Read the review →	ViiBE is a browser-based remote visual support platform from Praxedo for field-service teams, contact centers, technicians, customers, and subject-matter experts. It connects participants through real-time video calls and lets them share… Read the review →

Strengths and trade-offs

• LiveCall — where it wins

  • Free plan includes video, audio, screen sharing, and staff management
  • Co-browsing guides customers through webpages remotely
  • Web, iOS, Android, and API access support multiple service channels

  Where it doesn't

  • Free plan is limited to one service URL and one user account
  • Paid tiers require contacting sales for plan details
  • Integration choices center on API, data integrations, and Google Analytics

• ViiBE — where it wins

  • Real-time video with front- and rear-camera sharing
  • Co-browsing, screen sharing, annotations, and file exchange
  • Archived sessions with AI tagging of key moments

  Where it doesn't

  • Access is listed for web rather than multiple platforms
  • Pricing is handled through contact sales and demo requests
  • Its strongest workflows focus on visual and technical support

• LiveCall9.2/10 · Free plan

  A capable free starting point for teams offering video and audio support.

  Visit LiveCallFull verdict →
• ViiBE8.7/10 · Pricing on request

  A visual support workspace for diagnosing issues with customers, agents, and field experts.

  Visit ViiBEFull verdict →