LiveCall vs XMReality Remote Guidance

LiveCall9.2Visit XMReality Remote Guidance8.3Visit

Higher score LiveCall #2 in Video Customer Support Software 9.2/10 Free plan Free plan✓ 3 of 4 features Visit LiveCall

vs

XMReality Remote Guidance #8 in Video Customer Support Software 8.3/10 14-day trial Free trial✓ 3 of 4 features Visit XMReality

• LiveCall fits best

  Teams wanting free video support

• XMReality Remote Guidance fits best

  Structured remote guidance with AI documentation

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Side by side

Feature	LiveCall 9.2/10 Visit ↗	XMReality Remote Guidance 8.3/10 Visit ↗
At a glance
Editor score	9.2	8.3
Ranking	#2 in Video Customer Support Software	#8 in Video Customer Support Software
Best for	Teams wanting free video support	Structured remote guidance with AI documentation
Pricing model	Free plan + paid	Paid
Starting price	—	$35/user/mo
Free plan	✓ (best)	—
Free trial	—	14 days
Deployment	Cloud, Browser extension	Cloud, Desktop, Mobile
Platforms	Web, iOS, Android	Web, Windows, macOS, Linux, iOS, Android
Support	Email, Docs	Email, Phone, Docs
Compliance	HIPAA, PCI DSS, 2FA	GDPR, ISO 27001
Integrations	3 integrations	7,000+ integrations
Built for	Small business, Mid-market, Enterprise	Small business, Mid-market, Enterprise
Features LiveCall 3/4 · XMReality Remote Guidance 3/4
Screen sharing	✓	✓
Co-browsing	✓ (best)	Not checked yet
Visual annotation	Not checked yet	✓ (best)
Video recording	✓	✓
Specs
Included agent seats	Not checked yet	5 agents
Customer platforms	Web_mobile	Web_mobile
Our review
Pros	Free plan includes video, audio, screen sharing, and staff management Co-browsing guides customers through webpages remotely Web, iOS, Android, and API access support multiple service channels	Pointers, annotations, documents, and AR hands support visual guidance AI transcription, summaries, and topic extraction turn calls into documentation Web, desktop, mobile, API, and business-system integration coverage
Cons	Free plan is limited to one service URL and one user account Paid tiers require contacting sales for plan details Integration choices center on API, data integrations, and Google Analytics	No permanent free plan; access begins with a 14-day trial Recordings, AI analysis, group calls, and integrations require Professional Professional costs $68 annually or $78 monthly per user
Our verdict	LiveCall is a browser-based remote communication platform for businesses that provide online customer service, sales assistance, consultations, and support. It supports video and audio calls, screen sharing, co-browsing, text chat, file… Read the review →	XMReality Remote Guidance is video-based remote visual assistance software for organizations handling technical support, troubleshooting, inspections, training, and field service. Agents or experts connect with customers and workers… Read the review →

Strengths and trade-offs

• LiveCall — where it wins

  • Free plan includes video, audio, screen sharing, and staff management
  • Co-browsing guides customers through webpages remotely
  • Web, iOS, Android, and API access support multiple service channels

  Where it doesn't

  • Free plan is limited to one service URL and one user account
  • Paid tiers require contacting sales for plan details
  • Integration choices center on API, data integrations, and Google Analytics

• XMReality Remote Guidance — where it wins

  • Pointers, annotations, documents, and AR hands support visual guidance
  • AI transcription, summaries, and topic extraction turn calls into documentation
  • Web, desktop, mobile, API, and business-system integration coverage

  Where it doesn't

  • No permanent free plan; access begins with a 14-day trial
  • Recordings, AI analysis, group calls, and integrations require Professional
  • Professional costs $68 annually or $78 monthly per user

• LiveCall9.2/10 · Free plan

  A capable free starting point for teams offering video and audio support.

  Visit LiveCallFull verdict →
• XMReality Remote Guidance8.3/10 · 14-day trial

  A structured remote-guidance platform combining video support, documentation, and AI analysis.

  Visit XMRealityFull verdict →