LiveCall
LiveCall: A capable free starting point for teams offering video and audio support. Ranked #2 of 26 in Video Customer Support Software by our editors (9.2/10); pricing: Free plan; best for teams wanting free video support.
At a glance
- Editor score9.2 / 10
- PricingFree plan
- Best forTeams wanting free video support
- Free planYes
- Co-browsingYes
- Founded2006 · Tokyo, Japan
- Facts checked21 Sep 2026
Where it wins
- Free plan includes video, audio, screen sharing, and staff management
- Co-browsing guides customers through webpages remotely
- Web, iOS, Android, and API access support multiple service channels
Where it doesn't
- Free plan is limited to one service URL and one user account
- Paid tiers require contacting sales for plan details
- Integration choices center on API, data integrations, and Google Analytics
Our verdict on LiveCall
LiveCall is a browser-based remote communication platform for businesses that provide online customer service, sales assistance, consultations, and support. It supports video and audio calls, screen sharing, co-browsing, text chat, file transfer, recording, appointment scheduling, operator management, and customer surveys. Customers can connect from computers, smartphones, and tablets without requiring an app, while teams can manage interactions through web, iOS, Android, and API access. It fits retailers, contact centers, professional services, healthcare-related consultations, and other organizations that need remote face-to-face communication.
The free plan gives teams a practical starting point with video and audio calling, screen sharing, staff management, call history, menu features, and surveys. It is permanently free and includes one service URL and one user account. Standard adds unlimited service URLs and unlimited user accounts, while Pro shifts toward broader customer-service and sales workflows with reservations, custom branding, payments, product registration, and sales management. Enterprise adds API integration, data integration, and individual customization. Recording appears as an optional feature in the pricing table, so teams should confirm how it applies to their selected plan.
LiveCall’s strongest differentiator is the combination of co-browsing with remote webpage guidance, screen sharing, call recording, appointment reminders, and pre- and post-call surveys. Two-factor authentication and IP restrictions add administrative controls, while API integration, data integration, and Google Analytics cover the named integration options. Teams wanting a free video-support service with a broad set of built-in customer interaction tools should consider LiveCall. Organizations that need a larger named integration ecosystem or verified visual annotation should compare alternatives before choosing.
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LiveCall pricing
All 4 LiveCall plans and prices →
LiveCall fact sheet
| Free plan | Yes |
|---|---|
| Paid from | Not verified |
| Screen sharing | Yes |
| Co-browsing | Yes |
| Visual annotation | Not verified |
| Video recording | Yes |
| Included agent seats | Not verified |
| Customer platforms | Web_mobile |
| Deployment | Cloud, Browser extension |
| Platforms | Web, iOS, Android |
| Compliance & security | HIPAA, PCI DSS, 2FA |
| Support | Email, Docs |
| Built for | Small business, Mid-market, Enterprise (editorial estimate) |
| Integrations | 3 integrations: API integration, Data integration, Google Analytics |
| Pricing | Free plan (source) |
| Website | livecall.jp |
| Facts checked | 21 Sep 2026 |
LiveCall integrations
LiveCall lists 3 integrations on its own site.
- API integration
- Data integration
- Google Analytics
Alternatives to LiveCall
- SightCall Remote Visual SupportEnterprise visual support with video, AR guidance, co-browsing, and service-system integrations.9.4
- Blitzz Visual Remote AssistanceA focused visual support platform with app-free calls, collaboration tools, and business integrations.9.0
- SurflyA strong fit for teams that need free co-browsing with video, sharing, and contact-center integrations.8.9
See all LiveCall alternatives →
LiveCall vs the competition
- LiveCall vs SightCall Remote Visual Support
- LiveCall vs Blitzz Visual Remote Assistance
- LiveCall vs Surfly
- LiveCall vs Recursive Labs Visual Engagement Platform
- LiveCall vs ViiBE
- LiveCall vs Cobrowse.io
Compare LiveCall with any tool side by side →
Used LiveCall? Be the first to review it
The editor score above is our own research. What this page doesn't have yet is a reader's view — what you used LiveCall for, what worked and what didn't. No stars are seeded and no review is paid for; an editor reads every one before it appears.
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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