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Head-to-head · Video Customer Support Software

LiveCall vs Cobrowse.io

  • Updated Oct 2026
  • Both researched from official sources
  • 5 checks side by side
Higher score LiveCall #2 in Video Customer Support Software 9.2/10 Free plan Free plan✓ 3 of 4 features Visit LiveCall
Cobrowse.io #7 in Video Customer Support Software 8.4/10 Paid ✓ 4 of 4 features Visit Cobrowse.io

LiveCall leads on 1 check, Cobrowse.io on 0, and 4 are even. Who comes out ahead on the 5 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreLiveCall · 9.2/10
  • Free planonly LiveCall
  • Most featuresCobrowse.io · 4 of 4

LiveCall scores higher on our rubric for video customer support software: 9.2 against 8.4 out of 10; our editors rank them #2 and #7.

LiveCall offers free plan; Cobrowse.io doesn't.

LiveCall is the better fit for teams wanting free video support. Cobrowse.io is the better fit for affordable web-and-mobile co-browsing teams.

  • LiveCall fits best

    Teams wanting free video support

  • Cobrowse.io fits best

    Affordable web-and-mobile co-browsing teams

Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.

Side by side

Feature LiveCall 9.2/10 Visit ↗ Cobrowse.io 8.4/10 Visit ↗
At a glance
Editor score 9.2 8.4
Ranking #2 in Video Customer Support Software #7 in Video Customer Support Software
Best for Teams wanting free video support Affordable web-and-mobile co-browsing teams
Pricing model Free plan + paid Paid
Starting price — $18/user/mo
Free plan ✓ (best) —
Free trial — —
Deployment Cloud, Browser extension Cloud, Self-hosted, Desktop, Mobile
Platforms Web, iOS, Android Web, Windows, macOS, iOS, Android
Support Email, Docs Email, Tickets, Docs
Compliance HIPAA, PCI DSS, 2FA SOC 2, ISO 27001, GDPR, HIPAA, SSO/SAML
Integrations 3 integrations 50+ integrations
Built for Small business, Mid-market, Enterprise Small business, Mid-market, Enterprise
Features LiveCall 3/4 · Cobrowse.io 4/4
Screen sharing ✓ ✓
Co-browsing ✓ ✓
Visual annotation Not checked yet ✓ (best)
Video recording ✓ ✓
Specs
Included agent seats Not checked yet Not checked yet
Customer platforms Web_mobile Web_mobile
Our review
Pros
  • Free plan includes video, audio, screen sharing, and staff management
  • Co-browsing guides customers through webpages remotely
  • Web, iOS, Android, and API access support multiple service channels
  • Web plan includes all features at $18 per agent monthly, billed annually
  • Supports co-browsing, screen sharing, annotation, recording, redaction, and remote control
  • Offers 11 integrations plus self-hosted and on-premises deployment options
Cons
  • Free plan is limited to one service URL and one user account
  • Paid tiers require contacting sales for plan details
  • Integration choices center on API, data integrations, and Google Analytics
  • No free plan is listed
  • The $18 rate applies to web; web and mobile apps cost $36
  • Large agent counts and self-hosting are reserved for the Custom plan
Our verdict

LiveCall is a browser-based remote communication platform for businesses that provide online customer service, sales assistance, consultations, and support. It supports video and audio calls, screen sharing, co-browsing, text chat, file…

Read the review →

Cobrowse.io is a customer-support co-browsing platform for teams that need to guide customers through websites, mobile applications, third-party sites, and PDF content. It supports real-time collaboration between human or AI agents and…

Read the review →
  1. LiveCallVideo Customer Support Software 9.2Free plan
  2. Cobrowse.ioVideo Customer Support Software 8.4Paid

Strengths and trade-offs

  • LiveCall — where it wins

    • Free plan includes video, audio, screen sharing, and staff management
    • Co-browsing guides customers through webpages remotely
    • Web, iOS, Android, and API access support multiple service channels

    Where it doesn't

    • Free plan is limited to one service URL and one user account
    • Paid tiers require contacting sales for plan details
    • Integration choices center on API, data integrations, and Google Analytics

  • Cobrowse.io — where it wins

    • Web plan includes all features at $18 per agent monthly, billed annually
    • Supports co-browsing, screen sharing, annotation, recording, redaction, and remote control
    • Offers 11 integrations plus self-hosted and on-premises deployment options

    Where it doesn't

    • No free plan is listed
    • The $18 rate applies to web; web and mobile apps cost $36
    • Large agent counts and self-hosting are reserved for the Custom plan

More comparisons

All video customer support software comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated · How we research and update