XMReality Remote Guidance
XMReality Remote Guidance: A structured remote-guidance platform combining video support, documentation, and AI analysis. Ranked #8 of 26 in Video Customer Support Software by our editors (8.3/10); pricing: 14-day trial; best for structured remote guidance with AI documentation.
At a glance
- Editor score8.3 / 10
- Pricing14-day trial
- Best forStructured remote guidance with AI documentation
- Free planNo
- Paid from$35/user/mo
- Founded2007 · Linköping, Sweden
- Facts checked20 Sep 2026
Where it wins
- Pointers, annotations, documents, and AR hands support visual guidance
- AI transcription, summaries, and topic extraction turn calls into documentation
- Web, desktop, mobile, API, and business-system integration coverage
Where it doesn't
- No permanent free plan; access begins with a 14-day trial
- Recordings, AI analysis, group calls, and integrations require Professional
- Professional costs $68 annually or $78 monthly per user
Our verdict on XMReality Remote Guidance
XMReality Remote Guidance is video-based remote visual assistance software for organizations handling technical support, troubleshooting, inspections, training, and field service. Agents or experts connect with customers and workers through shareable links, then guide them using screen and document sharing, live pointers, annotations, text labels, shared images, and augmented-reality hands overlay. Its browser, desktop, mobile, and smart-glasses workflows make it suited to distributed support teams that need more than a standard video call.
Pricing is paid rather than freemium, with a 14-day trial and Basic plans at $35 per user per month with annual billing or $42 with monthly billing. Basic includes unlimited calls, guide tools, snapshots and notes, and an online knowledge base. Professional costs $68 annually or $78 monthly per user and adds call recordings, PDF reports, AI transcription and analysis, group calls, branding, Microsoft Teams, Outlook, custom no-code integrations, and 10 GB of storage per user. Enterprise adds advanced user and team management, customizable AI transcription and analysis, flexible storage, dedicated support, and single sign-on, branding, integrations, and API add-ons.
The standout capability is the combination of live visual guidance and structured follow-up. Teams can capture recordings and snapshots, create step-by-step instructions, store cloud documentation, and produce reports, while REST APIs, webhooks, and embeddable UI components support custom workflows. Integrations include Microsoft Dynamics 365, Salesforce Service Cloud, Microsoft Teams, Microsoft Outlook, Microsoft OneDrive, and Zapier. XMReality Remote Guidance fits organizations that need documented remote assistance across web, Windows, macOS, Linux, iOS, Android, and API environments. Teams seeking only basic video calling may not need its paid guidance and documentation layers.
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XMReality Remote Guidance pricing
All 3 XMReality Remote Guidance plans and prices →
XMReality Remote Guidance fact sheet
| Free plan | No |
|---|---|
| Paid from | $35/user/mo |
| Screen sharing | Yes |
| Co-browsing | Not verified |
| Visual annotation | Yes |
| Video recording | Yes |
| Included agent seats | 5 agents |
| Customer platforms | Web_mobile |
| Free trial | 14 days · no card needed |
| Deployment | Cloud, Desktop, Mobile |
| Platforms | Web, Windows, macOS, Linux, iOS, Android |
| Compliance & security | GDPR, ISO 27001 |
| Support | Email, Phone, Docs |
| Built for | Small business, Mid-market, Enterprise (editorial estimate) |
| Integrations | 7,000+ integrations: Microsoft Dynamics 365, Salesforce Service Cloud, Microsoft Teams, Microsoft Outlook, Microsoft OneDrive, Zapier … See all → |
| Pricing | 14-day trial (source) |
| Website | xmreality.com |
| Facts checked | 20 Sep 2026 |
XMReality Remote Guidance integrations
XMReality Remote Guidance lists 7,000+ integrations on its own site — the 8 named here are the ones its pages call out.
- Microsoft Dynamics 365
- Salesforce Service Cloud
- Microsoft Teams
- Microsoft Outlook
- Microsoft OneDrive
- Zapier
- REST APIs
- Webhooks
See all XMReality Remote Guidance integrations →
Alternatives to XMReality Remote Guidance
- SightCall Remote Visual SupportEnterprise visual support with video, AR guidance, co-browsing, and service-system integrations.9.4
- LiveCallA capable free starting point for teams offering video and audio support.9.2
- Blitzz Visual Remote AssistanceA focused visual support platform with app-free calls, collaboration tools, and business integrations.9.0
See all XMReality Remote Guidance alternatives →
XMReality Remote Guidance vs the competition
- XMReality Remote Guidance vs SightCall Remote Visual Support
- XMReality Remote Guidance vs LiveCall
- XMReality Remote Guidance vs Blitzz Visual Remote Assistance
- XMReality Remote Guidance vs Surfly
- XMReality Remote Guidance vs Recursive Labs Visual Engagement Platform
- XMReality Remote Guidance vs ViiBE
Compare XMReality Remote Guidance with any tool side by side →
Also Ranked In
XMReality Remote Guidance is ranked in 4 of our directories.
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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