The Best Remote Video Support Software in 2026
We researched remote video support software using official vendor websites, including pricing pages, plan tables, and product documentation. Rankings focus on the category’s core job, value for money, and verified features that help support teams guide customers through issues using live video and related visual tools.
Our top picks
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Top ranked
SightCall Remote Visual Support#1 of 158.9/10Broad video, AR and workflow integrations for enterprise visual support.
Pricing on request
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Runner-up
8.6/10A Salesforce add-on for live visual support, priced at $50 per user monthly, billed annually.
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Lowest paid price in the top 10
GoShowMe#8 of 157.6/10A focused mobile inspection tool with voice, annotations, and AI frame analysis.
14-day trial
Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.
The full ranking 15 tools, best first
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Best forEnterprise teams needing broad visual-support workflows
Broad video, AR and workflow integrations for enterprise visual support.
- Co-browsing
8.9/10★★★★☆Visit SightCall -
Best forSalesforce-centric service and field teams
A Salesforce add-on for live visual support, priced at $50 per user monthly, billed annually.
8.6/10★★★★☆Visit Salesforce -
Best forTeams needing remote guidance with integrations and AI
Link-based visual support with AR guidance, recordings and AI tools.
8.4/10★★★★☆Visit XMReality -
Best forLarge field-service operations, not video-support buyers
A broad enterprise FSM suite, but not a dedicated remote video support tool.
7.9/10★★★★☆Visit IFS -
Best forTeams needing app-free support with CRM connections
App-free visual support with screen sharing, markup, OCR, and CRM integrations.
- Co-browsing
7.9/10★★★★☆Visit Blitzz -
Best forField teams needing capture, OCR, and inspection tools
Browser-based video support with inspection tools, from $29 per month.
7.8/10★★★★☆Visit OnSight RVX -
Best forSmall service teams supporting customers remotely
App-free customer video sessions with annotations and saved records, from $24 per month.
- Session recording
- Browser-based sessions
- Live video sessions
7.7/10★★★★☆Try Virtually OnSite -
Best forTechnicians needing simple mobile visual inspections
A focused mobile inspection tool with voice, annotations, and AI frame analysis.
- Browser-based sessions
- Live video sessions
- Live annotations
7.6/10★★★★☆Visit GoShowMe -
Best forField teams using smart glasses for expert guidance
Live video, AR guidance and smart-glasses support for remote field assistance.
- Session recording
7.4/10★★★★☆Visit VSight -
Best forTeams prioritizing recorded customer-camera sessions
Guide customer-camera sessions with live video, annotations, snapshots and recordings.
7.3/10★★★★☆Visit Viewabo -
Best forTeams wanting screen sharing and self-hosting options
A cross-platform visual support tool with screen sharing and self-hosting for paid teams.
7.2/10★★★★☆Visit site -
Best forTeams seeking a simple AR-guidance tool
Live sessions and AR overlays help support teams guide customers remotely.
- Live video sessions
- Live annotations
6.9/10★★★☆☆Visit Grypp -
Best forTeams handling visual support with AI assistance
Remote troubleshooting with guided video, OCR, and knowledge-base assistance.
- Browser-based sessions
- Live video sessions
- Live annotations
6.8/10★★★☆☆Visit site -
Best forSalesforce teams focused on telephony, not video support
A Salesforce-centered cloud phone system, not a remote video support tool.
6.6/10★★★☆☆Visit Natterbox -
Best forTeams exploring visual assistance for customer support
A cloud, web-based visual-assistance product with pricing by sales contact.
6.0/10★★★☆☆Visit SupportGenie
No tools match those filters.
Compare at a glance
| # | Tool | Free plan | Paid from | Score |
|---|---|---|---|---|
| 1 | SightCall Remote Visual Support | 8.9 | ||
| 2 | Salesforce Visual Remote Assistant | No | $50/user/mo | 8.6 |
| 3 | XMReality Remote Guidance | No | $35/user/mo | 8.4 |
| 4 | IFS Cloud Field Service Management | 7.9 | ||
| 5 | Blitzz Visual Remote Assistance | No | $35/user/mo | 7.9 |
| 6 | OnSight RVX | No | $29/mo | 7.8 |
| 7 | Virtually OnSite | No | $24/mo | 7.7 |
| 8 | GoShowMe | No | $19/seat/mo | 7.6 |
| 9 | VSight Remote | 7.4 | ||
| 10 | Viewabo | No | $948/yr | 7.3 |
| 11 | Visual Assistance | No | 800 NZD/yr | 7.2 |
| 12 | Grypp VideoAssist | 6.9 | ||
| 13 | Virtual Support Pro | No | 6.8 | |
| 14 | Natterbox | No | $82/user/mo | 6.6 |
| 15 | SupportGenie Visual Assistance | 6.0 |
Head-to-head All 25 comparisons →
- SightCall Remote Visual Support vs Salesforce Visual Remote Assistant
- SightCall Remote Visual Support vs IFS Cloud Field Service Management
- SightCall Remote Visual Support vs OnSight RVX
- SightCall Remote Visual Support vs Virtually OnSite
- SightCall Remote Visual Support vs GoShowMe
- Salesforce Visual Remote Assistant vs XMReality Remote Guidance
- Salesforce Visual Remote Assistant vs IFS Cloud Field Service Management
- Salesforce Visual Remote Assistant vs Blitzz Visual Remote Assistance
- Salesforce Visual Remote Assistant vs OnSight RVX
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How we rank remote video support software
Every tool on this page was researched by iTechGuides Editors from its official website — pricing pages, plan tables and product documentation. We rank on how well each one does this category's core job, what the free or entry plan includes, and where it falls short. Where we have enough verified facts, the score out of 10 is a rubric — job fit, value and how much we could verify — shown with its breakdown on every tool's page; a tool we have not verified enough to score yet shows its rank without a number. Scores are re-checked when a product changes its plans. Read the full editorial policy, or submit a tool we missed.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Last updated · How we research and update