Salesforce Visual Remote Assistant
Salesforce Visual Remote Assistant: A Salesforce-connected visual support add-on for live remote assistance and field workflows. Ranked #14 of 26 in Video Customer Support Software by our editors (7.6/10); pricing: Paid; best for salesforce-centric visual service organizations.
At a glance
- Editor score7.6 / 10
- PricingPaid
- Best forSalesforce-centric visual service organizations
- Free planNo
- Paid from$50/user/mo
- Founded1999 · San Francisco, California, United States
- Facts checked20 Sep 2026
Where it wins
- Live two-way video with desktop sharing and session recording
- No-download customer access through a mobile browser
- AR annotations, visual flows, and OCR-assisted knowledge access
Where it doesn't
- Requires a paid subscription with annual billing
- Integrations are limited to Salesforce products
- Best suited to teams already using Salesforce service workflows
Our verdict on Salesforce Visual Remote Assistant
Salesforce Visual Remote Assistant is a visual customer support add-on for customer service, contact-center, field-service, and sales teams. It supports live two-way video so agents can view a customer's perspective, share desktops, annotate visual content, and record sessions. Customers join through a secure link in a mobile browser without downloading an app. The product is designed for troubleshooting, guided assistance, inspections, installations, remote issue resolution, and customer or employee assistance.
The published plan is Visual Remote Assistant at $50 USD per user per month, billed annually. It is a paid product with no standalone free plan. The plan highlights Real-Time Interactive Guidance, Intelligent Engagement, and Quick Setup, Fast ROI. Its ecosystem fit is concentrated around Salesforce: integrations include Salesforce Service Cloud, Salesforce Field Service, and Salesforce Experience Cloud. This makes the product a practical match for organizations that already manage service or field workflows in Salesforce, while teams seeking broad integrations beyond Salesforce should consider alternatives.
Its standout capability is the combination of live video, visual guidance, and workflow context. Agents can use augmented-reality guidance with annotations, visual flows, and OCR-assisted knowledge access while supporting customers remotely. Automatic recording adds a reference for service interactions, and desktop sharing extends assistance beyond the camera view. Web, iOS, and Android support cover the customer-facing access points listed for the product. Salesforce Visual Remote Assistant is the stronger choice for Salesforce-centric teams that need visual troubleshooting and guided remote service; organizations without Salesforce service workflows or those prioritizing a wider platform ecosystem should look elsewhere.
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Salesforce Visual Remote Assistant pricing
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Salesforce Visual Remote Assistant fact sheet
| Free plan | No |
|---|---|
| Paid from | $50/user/mo |
| Screen sharing | Yes |
| Co-browsing | Not verified |
| Visual annotation | Yes |
| Video recording | Yes |
| Included agent seats | Not verified |
| Customer platforms | Web_mobile |
| Deployment | Cloud, Mobile |
| Platforms | Web, iOS, Android |
| Support | Community, Docs |
| Built for | Mid-market, Enterprise (editorial estimate) |
| Integrations | 3 integrations: Salesforce Service Cloud, Salesforce Field Service, Salesforce Experience Cloud |
| Pricing | Paid (source) |
| Website | salesforce.com |
| Facts checked | 20 Sep 2026 |
Salesforce Visual Remote Assistant integrations
Salesforce Visual Remote Assistant lists 3 integrations on its own site.
- Salesforce Service Cloud
- Salesforce Field Service
- Salesforce Experience Cloud
Alternatives to Salesforce Visual Remote Assistant
- SightCall Remote Visual SupportEnterprise visual support with video, AR guidance, co-browsing, and service-system integrations.9.4
- LiveCallA capable free starting point for teams offering video and audio support.9.2
- Blitzz Visual Remote AssistanceA focused visual support platform with app-free calls, collaboration tools, and business integrations.9.0
See all Salesforce Visual Remote Assistant alternatives →
Also Ranked In
Salesforce Visual Remote Assistant is ranked in 2 of our directories.
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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