Best Salesforce Visual Remote Assistant Alternatives in 2026
15 video customer support software our editors would look at instead of Salesforce Visual Remote Assistant, in our ranking order.
Salesforce Visual Remote Assistant: A Salesforce-connected visual support add-on for live remote assistance and field workflows. Where it falls short: requires a paid subscription with annual billing.
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SightCall Remote Visual Support not yet scored
Best forEnterprise visual support across channels
Enterprise visual support with video, AR guidance, co-browsing, and service-system integrations.
- Co-browsing
- Video recording
- Screen sharing
—not yet scoredVisit SightCall -
Best forTeams wanting free video support
A capable free starting point for teams offering video and audio support.
- Co-browsing
- Video recording
- Screen sharing
7.0/10★★★★☆Visit LiveCall -
Best forTeams wanting priced, app-free visual support
A focused visual support platform with app-free calls, collaboration tools, and business integrations.
- Co-browsing
- Video recording
- Screen sharing
9.0/10★★★★☆Visit Blitzz -
Surfly not yet scored
Best forOrganizations prioritizing free co-browsing access
A strong fit for teams that need free co-browsing with video, sharing, and contact-center integrations.
- Co-browsing
- Video recording
- Screen sharing
—not yet scoredVisit Surfly -
Recursive Labs Visual Engagement Platform not yet scored
Best forEnterprise visual engagement workflows
A broad visual support platform for enterprise teams that need video, sharing, and routing.
- Co-browsing
- Video recording
- Screen sharing
—not yet scoredVisit Recursive Labs -
ViiBE not yet scored
Best forField and expert-assisted customer support
A visual support workspace for diagnosing issues with customers, agents, and field experts.
- Co-browsing
- Video recording
- Screen sharing
—not yet scoredVisit ViiBE -
Best forAffordable web-and-mobile co-browsing teams
A focused co-browsing platform with strong visual assistance and flexible deployment options.
- Co-browsing
- Video recording
- Screen sharing
8.0/10★★★★☆Visit Cobrowse.io -
Best forStructured remote guidance with AI documentation
A structured remote-guidance platform combining video support, documentation, and AI analysis.
- Video recording
- Screen sharing
- Visual annotation
8.0/10★★★★☆Visit XMReality -
Best forSmall teams needing low-cost browser assistance
A low-cost browser assistance tool with strong co-browsing and no session recording.
- Co-browsing
- Screen sharing
- Visual annotation
9.0/10★★★★☆Visit Median -
TechSee VIA Platform not yet scored
Best forAI-powered visual support operations
A broad visual support platform for teams connecting AI, sessions, and service workflows.
- Co-browsing
- Video recording
- Screen sharing
—not yet scoredVisit TechSee -
Help Lightning Remote Assistance not yet scored
Best forIndustrial and technical remote assistance
A feature-rich visual assistance platform for technical and industrial support.
- Video recording
- Screen sharing
- Visual annotation
—not yet scoredVisit Help Lightning -
Best forInspection and service teams needing visual evidence
A visual support workspace for documenting remote inspections and service calls.
- Video recording
- Visual annotation
7.0/10★★★★☆Visit OnSight RVX -
Best forBroad remote support across nearly every platform
Broad remote-support coverage with visual and mobile options, but no free plan.
5.0/10★★☆☆☆Visit RemoteCall -
Best forBudget-conscious teams needing remote support
A cost-conscious remote support platform with video chat, access tools, and broad platform coverage.
6.0/10★★★☆☆Visit Zoho Assist -
Best forNo-download video support with workflow integrations
A no-download support workspace with strong workflow integrations and custom pricing.
4.0/10★★☆☆☆Visit ScreenMeet
Salesforce Visual Remote Assistant Alternatives: Common Questions
What is the best alternative to Salesforce Visual Remote Assistant?
LiveCall: #2 in our Video Customer Support Software ranking, with an editor score of 7.0 out of 10. A capable free starting point for teams offering video and audio support.
Is there a free alternative to Salesforce Visual Remote Assistant?
Yes. LiveCall, Surfly, Median and Zoho Assist have a free plan or a free tier.
What is the cheapest paid alternative to Salesforce Visual Remote Assistant?
Of the alternatives here that publish a price, Median starts lowest, at $25/user/mo.
Salesforce Visual Remote Assistant vs Each Alternative
| # | Tool | Free plan | Paid from | Screen sharing | Co-browsing | Visual annotation | Video recording | Included agent seats | Score |
|---|---|---|---|---|---|---|---|---|---|
| 14 | Salesforce Visual Remote Assistant | No | $50/user/mo | Yes | — | Yes | Yes | — | 7.0 |
| not scored | SightCall Remote Visual Support | — | — | Yes | Yes | Yes | Yes | — | — |
| 2 | LiveCall | Yes | — | Yes | Yes | — | Yes | — | 7.0 |
| 3 | Blitzz Visual Remote Assistance | No | $35/user/mo | Yes | Yes | Yes | Yes | 5 agents | 9.0 |
| not scored | Surfly | Yes | — | Yes | Yes | Yes | Yes | — | — |
| not scored | Recursive Labs Visual Engagement Platform | No | — | Yes | Yes | Yes | Yes | — | — |
| not scored | ViiBE | — | — | Yes | Yes | Yes | Yes | — | — |
| 7 | Cobrowse.io | No | — | Yes | Yes | Yes | Yes | — | 8.0 |
| 8 | XMReality Remote Guidance | No | $35/user/mo | Yes | — | Yes | Yes | 5 agents | 8.0 |
| 9 | Median | Yes | $25/user/mo | Yes | Yes | Yes | No | — | 9.0 |
| not scored | TechSee VIA Platform | — | — | Yes | Yes | Yes | Yes | — | — |
| not scored | Help Lightning Remote Assistance | — | — | Yes | — | Yes | Yes | — | — |
| 12 | OnSight RVX | No | — | — | — | Yes | Yes | — | 7.0 |
| 13 | RemoteCall | No | $40.84/user/mo | — | — | — | — | — | 5.0 |
| 15 | Zoho Assist | Yes | — | — | — | — | — | — | 6.0 |
| 16 | ScreenMeet Live | No | — | — | — | — | — | — | 4.0 |
Reviewed by iTechGuides Editors · Editorial team · Updated Sep 2026