Median
Median: A low-cost browser assistance tool with strong co-browsing and no session recording. Ranked #9 of 26 in Video Customer Support Software by our editors (8.1/10); pricing: Free plan · 14-day trial; best for small teams needing low-cost browser assistance.
At a glance
- Editor score8.1 / 10
- PricingFree plan · 14-day trial
- Best forSmall teams needing low-cost browser assistance
- Free planYes
- Paid from$25/user/mo
- Co-browsingYes
- Facts checked20 Sep 2026
Where it wins
- Free Starter plan plus a 14-day trial
- Co-browsing with cursor guidance, annotations, and customer-approved control
- Web, API, JavaScript SDK, and many chat and commerce integrations
Where it doesn't
- Median does not record session data
- Advanced pricing is listed per user and billed annually or monthly
- Enterprise features require a custom contract
Our verdict on Median
Median is a web-based customer support tool for teams that need to guide visitors through websites in real time. Agents can see a visitor’s page, display a cursor, highlight or draw on content, request customer-approved control, and communicate through video or audio. Sessions are embedded into a website, so customers do not need to download an application or accept an invitation. A live visitor dashboard, phone mode, privacy controls, chat integrations, and API access extend its use beyond basic screen sharing.
The pricing structure covers several team sizes and purchasing preferences. Starter is free at $0 per month and includes 1-click screen share, privacy controls, and Phone mode. Business costs $25 per user per month with annual billing or $33 with monthly billing, adding Google SSO, Show cursor, and Highlight. Expert costs $45 per user per month annually or $59 monthly, with the same listed highlights. The pricing page also displays a 14-day trial. Enterprise adds SAML 2.0 single sign-on, uptime SLAs, on-premise deployment, dedicated account management, custom contracts, and API access.
Median’s strongest fit is browser-based assistance where visual guidance matters more than post-session analysis. Privacy controls support selective content concealment, while video and audio streaming, annotations, phone initiation, and customer-approved control give agents several ways to guide a visitor. Integrations include Intercom, LiveChat, Drift, Shopify, BigCommerce, Webflow, and other customer-support or commerce tools; web and API platforms are supported. Median states that it does not record session data, so teams needing recorded support sessions should choose a product built around session recording instead. Small teams seeking low-cost, live browser assistance should consider Median; organizations prioritizing recorded interactions or enterprise controls from the outset should look at alternatives or its Enterprise plan.
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Median pricing
All 4 Median plans and prices →
Median fact sheet
| Free plan | Yes |
|---|---|
| Paid from | $25/user/mo |
| Screen sharing | Yes |
| Co-browsing | Yes |
| Visual annotation | Yes |
| Video recording | No |
| Included agent seats | Not verified |
| Customer platforms | Web_mobile |
| Free trial | 14 days · no card needed |
| Deployment | Cloud, Self-hosted |
| Platforms | Web |
| Compliance & security | GDPR, SSO/SAML |
| Support | Email, Live chat, Docs |
| Built for | Small business, Mid-market, Enterprise (editorial estimate) |
| Integrations | 18 integrations: Belco, BigCommerce, ChatBeacon, Chatra, DreamHost, Drift … See all → |
| Pricing | Free plan · 14-day trial (source) |
| Website | hellomedian.com |
| Facts checked | 20 Sep 2026 |
Median integrations
Median lists 18 integrations on its own site.
- Belco
- BigCommerce
- ChatBeacon
- Chatra
- DreamHost
- Drift
- Intercom
- LiveChat
- Olark
- Re:amaze
- Shopify
- Slaask
- SnapEngage
- Tawk.to
- Webflow
- Weebly
- Wix
- WordPress
Alternatives to Median
- SightCall Remote Visual SupportEnterprise visual support with video, AR guidance, co-browsing, and service-system integrations.9.4
- LiveCallA capable free starting point for teams offering video and audio support.9.2
- Blitzz Visual Remote AssistanceA focused visual support platform with app-free calls, collaboration tools, and business integrations.9.0
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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