Median review
A low-cost browser assistance tool with strong co-browsing and no session recording.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Median is a web-based customer support tool for teams that need to guide visitors through websites in real time. Agents can see a visitor’s page, display a cursor, highlight or draw on content, request customer-approved control, and communicate through video or audio. Sessions are embedded into a website, so customers do not need to download an application or accept an invitation. A live visitor dashboard, phone mode, privacy controls, chat integrations, and API access extend its use beyond basic screen sharing.
The pricing structure covers several team sizes and purchasing preferences. Starter is free at $0 per month and includes 1-click screen share, privacy controls, and Phone mode. Business costs $25 per user per month with annual billing or $33 with monthly billing, adding Google SSO, Show cursor, and Highlight. Expert costs $45 per user per month annually or $59 monthly, with the same listed highlights. The pricing page also displays a 14-day trial. Enterprise adds SAML 2.0 single sign-on, uptime SLAs, on-premise deployment, dedicated account management, custom contracts, and API access.
Median’s strongest fit is browser-based assistance where visual guidance matters more than post-session analysis. Privacy controls support selective content concealment, while video and audio streaming, annotations, phone initiation, and customer-approved control give agents several ways to guide a visitor. Integrations include Intercom, LiveChat, Drift, Shopify, BigCommerce, Webflow, and other customer-support or commerce tools; web and API platforms are supported. Median states that it does not record session data, so teams needing recorded support sessions should choose a product built around session recording instead. Small teams seeking low-cost, live browser assistance should consider Median; organizations prioritizing recorded interactions or enterprise controls from the outset should look at alternatives or its Enterprise plan.
Median pros and cons
- Where it wins
- Free Starter plan plus a 14-day trial
- Co-browsing with cursor guidance, annotations, and customer-approved control
- Web, API, JavaScript SDK, and many chat and commerce integrations
- Where it doesn't
- Median does not record session data
- Advanced pricing is listed per user and billed annually or monthly
- Enterprise features require a custom contract
Median fact sheet, pricing and score →
Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.
Last updated · How we research and update