Virtual Support Pro
Virtual Support Pro: Remote troubleshooting with guided video, OCR, and knowledge-base assistance. Ranked #13 of 15 in Remote Video Support Software by our editors (6.8/10); pricing: 14-day trial; best for teams handling visual support with AI assistance.
At a glance
- Editor score6.8 / 10
- Pricing14-day trial
- Best forTeams handling visual support with AI assistance
- Free planNo
- Live video sessionsYes
- Founded2024 · Denver, Colorado
- Facts checked24 Sep 2026
Where it wins
- Customers join through secure, single-use browser links.
- Live pointer, drawing, labels, and highlights guide troubleshooting.
- OCR, knowledge-base suggestions, and session summaries support agent workflows.
Where it doesn't
- Support Pro starts at $149 per month.
- The listed support channel is email.
- Advanced identity and retention controls are reserved for Support Elite.
Our verdict on Virtual Support Pro
Virtual Support Pro helps customer support, IT helpdesk, telecom, warranty, property, and field-service teams troubleshoot issues remotely. Customers join through a secure, single-use browser link and share a camera or screen, while agents use pointers and markup to direct attention. Scheduling and automated reminders support arranging sessions; camera zoom and flashlight controls add tools for inspecting what a customer is showing. Its focus is guided visual support rather than a general-purpose customer service suite.
The workflow extends beyond a live call: in-call OCR extracts text from video frames, and AI Agent Assist searches the team's knowledge base for suggested next steps. Session summaries can combine snapshots, notes, annotations, and OCR results, with branded summaries available on Support Pro. These features may suit teams that need searchable context and consistent records from visual troubleshooting. Starter includes secure video and screen sharing, live pointer and markup, and session summary export; Support Pro adds the AI and OCR capabilities alongside searchable transcripts and expiring single-use invite links.
According to the vendor's pricing page, Support Pro costs $149 per month and Support Elite costs $499 per month, both billed monthly. The product-specific page describes a 14-day Starter trial with five sessions. Elite adds white-label branding, a custom domain, SSO, MFA, role-based access, retention policies, audit exports, priority support, and onboarding. The cloud service is available on web and through an API; the product is presented as part of the Virtual Inspection platform and shares a login with Virtual Inspection Pro. Teams needing these guided video workflows and controls may find the plan tiers relevant, while buyers looking for a lower-cost entry point or a broader set of integrations should compare alternatives.
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Virtual Support Pro pricing
All 3 Virtual Support Pro plans and prices →
Virtual Support Pro fact sheet
| Free plan | No |
|---|---|
| Paid from | Not verified |
| Live video sessions | Yes |
| Browser-based sessions | Yes |
| Co-browsing | Not verified |
| Live annotations | Yes |
| Mobile support | Not verified |
| Session recording | Not verified |
| Free trial | 14 days |
| Deployment | Cloud |
| Platforms | Web |
| Compliance & security | SOC 2, ISO 27001, GDPR, HIPAA, 2FA |
| Support | |
| Built for | Small business, Mid-market, Enterprise (editorial estimate) |
| Pricing | 14-day trial (source) |
| Website | virtualinspection.ai |
| Facts checked | 24 Sep 2026 |
Alternatives to Virtual Support Pro
- SightCall Remote Visual SupportBroad video, AR and workflow integrations for enterprise visual support.8.9
- Salesforce Visual Remote AssistantA Salesforce add-on for live visual support, priced at $50 per user monthly, billed annually.8.6
- XMReality Remote GuidanceLink-based visual support with AR guidance, recordings and AI tools.8.4
See all Virtual Support Pro alternatives →
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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