Salesforce Visual Remote Assistant vs IFS Cloud Field Service Management

Salesforce Visual Remote Assistant8.6Visit IFS Cloud Field Service Management7.9Visit

Higher score Salesforce Visual Remote Assistant #2 in Remote Video Support Software 8.6/10 Paid ✓ 0 of 5 features Visit Salesforce

vs

IFS Cloud Field Service Management #4 in Remote Video Support Software 7.9/10 Pricing on request ✓ 0 of 5 features Visit IFS

• Salesforce Visual Remote Assistant fits best

  Salesforce-centric service and field teams

• IFS Cloud Field Service Management fits best

  Large field-service operations, not video-support buyers

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Side by side

Feature	Salesforce Visual Remote Assistant 8.6/10 Visit ↗	IFS Cloud Field Service Management 7.9/10 Visit ↗
At a glance
Editor score	8.6	7.9
Ranking	#2 in Remote Video Support Software	#4 in Remote Video Support Software
Best for	Salesforce-centric service and field teams	Large field-service operations, not video-support buyers
Pricing model	Paid	Paid
Starting price	$50/user/mo	Pricing on request
Free plan	—	Not checked yet
Free trial	—	—
Deployment	Cloud, Mobile	Cloud, Self-hosted, Mobile
Platforms	Web, iOS, Android	Web, Windows, iOS, Android
Support	Community, Docs	Tickets, Community, Docs
Integrations	3 integrations	5 integrations
Built for	Mid-market, Enterprise	Mid-market, Enterprise
Features Salesforce Visual Remote Assistant 0/5 · IFS Cloud Field Service Management 0/5
Live video sessions	Not checked yet	Not checked yet
Browser-based sessions	Not checked yet	Not checked yet
Co-browsing	Not checked yet	Not checked yet
Live annotations	Not checked yet	Not checked yet
Session recording	Not checked yet	Not checked yet
Specs
Mobile support	Not checked yet	Not checked yet
Our review
Pros	Customers join from a mobile browser without downloading an app. Combines live video, desktop sharing, recording, and AR annotations. Integrates with Salesforce Service Cloud and Field Service workflows.	AI-assisted scheduling, dispatch optimization, and route guidance Offline mobile work orders with background synchronization Asset, SLA, contract, parts, and service-history visibility
Cons	The add-on costs $50 per user per month with annual billing. Its listed integrations are limited to Salesforce products. No standalone Visual Remote Assistant free plan is offered.	Remote video assistance is not a central listed capability Pricing requires contacting IFS rather than selecting a published plan Broad FSM scope may exceed teams needing focused video support
Our verdict	Salesforce Visual Remote Assistant brings live two-way video support into customer service, contact-center, field-service, and sales workflows. Customers join through a secure link in a mobile browser without downloading an app; agents can… Read the review →	IFS Cloud Field Service Management coordinates mobile technicians, service requests, work orders, assets, contractors, parts, and customer service commitments. It is designed for mid-market and enterprise organizations handling complex,… Read the review →

Strengths and trade-offs

• Salesforce Visual Remote Assistant — where it wins

  • Customers join from a mobile browser without downloading an app.
  • Combines live video, desktop sharing, recording, and AR annotations.
  • Integrates with Salesforce Service Cloud and Field Service workflows.

  Where it doesn't

  • The add-on costs $50 per user per month with annual billing.
  • Its listed integrations are limited to Salesforce products.
  • No standalone Visual Remote Assistant free plan is offered.

• IFS Cloud Field Service Management — where it wins

  • AI-assisted scheduling, dispatch optimization, and route guidance
  • Offline mobile work orders with background synchronization
  • Asset, SLA, contract, parts, and service-history visibility

  Where it doesn't

  • Remote video assistance is not a central listed capability
  • Pricing requires contacting IFS rather than selecting a published plan
  • Broad FSM scope may exceed teams needing focused video support

• Salesforce Visual Remote Assistant8.6/10 · Paid

  A Salesforce add-on for live visual support, priced at $50 per user monthly, billed annually.

  Visit SalesforceFull verdict →
• IFS Cloud Field Service Management7.9/10 · Pricing on request

  A broad enterprise FSM suite, but not a dedicated remote video support tool.

  Visit IFSFull verdict →