Salesforce Visual Remote Assistant vs IFS Cloud Field Service Management

SVSalesforce Visual Remote Assistant4.0Visit IFS Cloud Field Service Management—Visit

Higher score SV Salesforce Visual Remote Assistant #2 in Remote Video Support Software 4.0/10 From $50/user/mo (annual) ✓ 0 of 5 features Visit Salesforce

vs

IFS Cloud Field Service Management #4 in Remote Video Support Software —/10 Pricing on request ✓ 0 of 5 features Visit IFS

• Salesforce Visual Remote Assistant fits best

  Salesforce-centric service and field teams

• IFS Cloud Field Service Management fits best

  Large field-service operations, not video-support buyers

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Side by side

Feature	SVSalesforce Visual Remote Assistant 4.0/10 Visit ↗	IFS Cloud Field Service Management —/10 Visit ↗
At a glance
Editor score	4.0	—
Ranking	#2 in Remote Video Support Software	#4 in Remote Video Support Software
Best for	Salesforce-centric service and field teams	Large field-service operations, not video-support buyers
Pricing model	Paid	Paid
Starting price	$50/user/mo	Not published
Free plan	—	Not published
Free trial	—	—
Deployment	Cloud, Mobile	Cloud, Self-hosted, Mobile
Platforms	Web, iOS, Android	Web, Windows, iOS, Android
Support	Community, Docs	Tickets, Community, Docs
Integrations	3 integrations	5 integrations
Built for	Mid-market, Enterprise	Mid-market, Enterprise
Features Salesforce Visual Remote Assistant 0/5 · IFS Cloud Field Service Management 0/5
Live video sessions	Not published	Not published
Browser-based sessions	Not published	Not published
Co-browsing	Not published	Not published
Live annotations	Not published	Not published
Session recording	Not published	Not published
Specs
Mobile support	Not published	Not published
Our review
Pros	Customers join from a mobile browser without downloading an app. Combines live video, desktop sharing, recording, and AR annotations. Integrates with Salesforce Service Cloud and Field Service workflows.	AI-assisted scheduling, dispatch optimization, and route guidance Offline mobile work orders with background synchronization Asset, SLA, contract, parts, and service-history visibility
Cons	The add-on costs $50 per user per month with annual billing. Its listed integrations are limited to Salesforce products. No standalone Visual Remote Assistant free plan is offered.	Remote video assistance is not a central listed capability Pricing requires contacting IFS rather than selecting a published plan Broad FSM scope may exceed teams needing focused video support
Our verdict	Salesforce Visual Remote Assistant brings live two-way video support into customer service, contact-center, field-service, and sales workflows. Customers join through a secure link in a mobile browser without downloading an app; agents can… Read the review →	IFS Cloud Field Service Management coordinates mobile technicians, service requests, work orders, assets, contractors, parts, and customer service commitments. It is designed for mid-market and enterprise organizations handling complex,… Read the review →

Strengths and trade-offs

• Salesforce Visual Remote Assistant — where it wins

  • Customers join from a mobile browser without downloading an app.
  • Combines live video, desktop sharing, recording, and AR annotations.
  • Integrates with Salesforce Service Cloud and Field Service workflows.

  Where it doesn't

  • The add-on costs $50 per user per month with annual billing.
  • Its listed integrations are limited to Salesforce products.
  • No standalone Visual Remote Assistant free plan is offered.

• IFS Cloud Field Service Management — where it wins

  • AI-assisted scheduling, dispatch optimization, and route guidance
  • Offline mobile work orders with background synchronization
  • Asset, SLA, contract, parts, and service-history visibility

  Where it doesn't

  • Remote video assistance is not a central listed capability
  • Pricing requires contacting IFS rather than selecting a published plan
  • Broad FSM scope may exceed teams needing focused video support

• SVSalesforce Visual Remote Assistant4.0/10 · From $50/user/mo (annual)

  A Salesforce add-on for live visual support, priced at $50 per user monthly, billed annually.

  Visit SalesforceFull verdict →
• IFS Cloud Field Service Management—/10 · Pricing on request

  A broad enterprise FSM suite, but not a dedicated remote video support tool.

  Visit IFSFull verdict →