Head-to-head · Remote Video Support Software
Salesforce Visual Remote Assistant vs GoShowMe
Salesforce Visual Remote Assistant leads on 0 checks, GoShowMe on 1, and 6 are even. Who comes out ahead on the 7 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.
Our verdict
- Highest scoreSalesforce Visual Remote Assistant · 8.6/10
- Lowest starting priceGoShowMe · $19/seat/mo
- Free trialonly GoShowMe
- Most featuresGoShowMe · 3 of 5
Salesforce Visual Remote Assistant scores higher on our rubric for remote video support software: 8.6 against 7.6 out of 10; our editors rank them #2 and #8.
GoShowMe is cheaper to start at $19/user/mo against $50/user/mo.
Salesforce Visual Remote Assistant is the better fit for salesforce-centric service and field teams. GoShowMe is the better fit for technicians needing simple mobile visual inspections.
- Salesforce Visual Remote Assistant fits best
Salesforce-centric service and field teams
- GoShowMe fits best
Technicians needing simple mobile visual inspections
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Side by side
| Feature | Salesforce Visual Remote Assistant 8.6/10 Visit ↗ | GoShowMe 7.6/10 Visit ↗ |
|---|---|---|
| At a glance | ||
| Editor score | 8.6 | 7.6 |
| Ranking | #2 in Remote Video Support Software | #8 in Remote Video Support Software |
| Best for | Salesforce-centric service and field teams | Technicians needing simple mobile visual inspections |
| Pricing model | Paid | Paid |
| Starting price | $50/user/mo | $19/seat/mo (best) |
| Free plan | — | — |
| Free trial | — | 14 days |
| Deployment | Cloud, Mobile | Cloud |
| Platforms | Web, iOS, Android | Web, iOS, Android |
| Support | Community, Docs | |
| Built for | Mid-market, Enterprise | Small business, Mid-market, Enterprise |
| Features Salesforce Visual Remote Assistant 0/5 · GoShowMe 3/5 | ||
| Live video sessions | Not checked yet | ✓ (best) |
| Browser-based sessions | Not checked yet | ✓ (best) |
| Co-browsing | Not checked yet | — |
| Live annotations | Not checked yet | ✓ (best) |
| Session recording | Not checked yet | — |
| Specs | ||
| Mobile support | Not checked yet | Both |
| Our review | ||
| Pros |
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| Cons |
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| Our verdict | Salesforce Visual Remote Assistant brings live two-way video support into customer service, contact-center, field-service, and sales workflows. Customers join through a secure link in a mobile browser without downloading an app; agents can… Read the review → |
GoShowMe connects support technicians and customers through a one-time camera-session link. Customers join from a mobile browser without installing an app or creating an account, while technicians guide troubleshooting with live video,… Read the review → |
Strengths and trade-offs
Salesforce Visual Remote Assistant — where it wins
- Customers join from a mobile browser without downloading an app.
- Combines live video, desktop sharing, recording, and AR annotations.
- Integrates with Salesforce Service Cloud and Field Service workflows.
Where it doesn't
- The add-on costs $50 per user per month with annual billing.
- Its listed integrations are limited to Salesforce products.
- No standalone Visual Remote Assistant free plan is offered.
GoShowMe — where it wins
- One-time links let customers join from a mobile browser without an app or account
- Live annotations, freeze frames, snapshots, voice, and chat support guided inspections
- Vision AI analysis plus CSV/PDF outcome reports support documented troubleshooting
Where it doesn't
- Camera streams are not recorded, limiting post-session review
- Starter is a trial plan rather than an ongoing free tier
- Advanced collaboration and helpdesk integrations require the Team plan
- Salesforce Visual Remote Assistant8.6/10 · Paid
A Salesforce add-on for live visual support, priced at $50 per user monthly, billed annually.
Visit SalesforceFull verdict → - GoShowMe7.6/10 · 14-day trial
A focused mobile inspection tool with voice, annotations, and AI frame analysis.
Visit GoShowMeFull verdict →
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All remote video support software comparisons → · Full ranking →
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Last updated · How we research and update