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Head-to-head · Remote Video Support Software

Salesforce Visual Remote Assistant vs Virtually OnSite

  • Updated Oct 2026
  • Both researched from official sources
  • 7 checks side by side
Higher score Salesforce Visual Remote Assistant #2 in Remote Video Support Software 8.6/10 Paid ✓ 0 of 5 features Visit Salesforce
Virtually OnSite #7 in Remote Video Support Software 7.7/10 14-day trial Free trial✓ 4 of 5 features Try Virtually OnSite

Salesforce Visual Remote Assistant leads on 0 checks, Virtually OnSite on 1, and 6 are even. Who comes out ahead on the 7 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreSalesforce Visual Remote Assistant · 8.6/10
  • Lowest starting priceVirtually OnSite · $24/mo
  • Free trialonly Virtually OnSite
  • Most featuresVirtually OnSite · 4 of 5

Salesforce Visual Remote Assistant scores higher on our rubric for remote video support software: 8.6 against 7.7 out of 10; our editors rank them #2 and #7.

Virtually OnSite is cheaper to start at $24/user/mo against $50/user/mo.

Salesforce Visual Remote Assistant is the better fit for salesforce-centric service and field teams. Virtually OnSite is the better fit for small service teams supporting customers remotely.

  • Salesforce Visual Remote Assistant fits best

    Salesforce-centric service and field teams

  • Virtually OnSite fits best

    Small service teams supporting customers remotely

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Side by side

Feature Salesforce Visual Remote Assistant 8.6/10 Visit ↗ Virtually OnSite 7.7/10 Visit ↗
At a glance
Editor score 8.6 7.7
Ranking #2 in Remote Video Support Software #7 in Remote Video Support Software
Best for Salesforce-centric service and field teams Small service teams supporting customers remotely
Pricing model Paid Paid
Starting price $50/user/mo $24/mo (best)
Free plan — —
Free trial — 14 days
Deployment Cloud, Mobile Cloud, Mobile
Platforms Web, iOS, Android Web, iOS, Android
Support Community, Docs Email
Integrations 3 integrations 3 integrations
Built for Mid-market, Enterprise Solo, Small business, Mid-market
Features Salesforce Visual Remote Assistant 0/5 · Virtually OnSite 4/5
Live video sessions Not checked yet ✓ (best)
Browser-based sessions Not checked yet ✓ (best)
Co-browsing Not checked yet —
Live annotations Not checked yet ✓ (best)
Session recording Not checked yet ✓ (best)
Specs
Mobile support Not checked yet Both
Our review
Pros
  • Customers join from a mobile browser without downloading an app.
  • Combines live video, desktop sharing, recording, and AR annotations.
  • Integrates with Salesforce Service Cloud and Field Service workflows.
  • Customers join live camera sessions from a browser link without an app install.
  • Annotations, zoom, and flashlight control help guide customers during a session.
  • Screenshots, recordings, notes, and checklists keep session work documented.
Cons
  • The add-on costs $50 per user per month with annual billing.
  • Its listed integrations are limited to Salesforce products.
  • No standalone Visual Remote Assistant free plan is offered.
  • There is no ongoing free plan; the trial lasts 14 days or 15 sessions.
  • The Solo plan’s saved session history is limited to 90 days.
  • Support is listed through email, with no other support channel specified.
Our verdict

Salesforce Visual Remote Assistant brings live two-way video support into customer service, contact-center, field-service, and sales workflows. Customers join through a secure link in a mobile browser without downloading an app; agents can…

Read the review →

Virtually OnSite is a remote video support tool for service businesses and field teams, including HVAC, electrical, facilities, and industrial operations. A technician can invite a customer to a live session through a browser link, so the…

Read the review →
  1. Salesforce Visual Remote AssistantRemote Video Support Software 8.6Paid
  2. Virtually OnSiteRemote Video Support Software 7.714-day trial

Strengths and trade-offs

  • Salesforce Visual Remote Assistant — where it wins

    • Customers join from a mobile browser without downloading an app.
    • Combines live video, desktop sharing, recording, and AR annotations.
    • Integrates with Salesforce Service Cloud and Field Service workflows.

    Where it doesn't

    • The add-on costs $50 per user per month with annual billing.
    • Its listed integrations are limited to Salesforce products.
    • No standalone Visual Remote Assistant free plan is offered.

  • Virtually OnSite — where it wins

    • Customers join live camera sessions from a browser link without an app install.
    • Annotations, zoom, and flashlight control help guide customers during a session.
    • Screenshots, recordings, notes, and checklists keep session work documented.

    Where it doesn't

    • There is no ongoing free plan; the trial lasts 14 days or 15 sessions.
    • The Solo plan’s saved session history is limited to 90 days.
    • Support is listed through email, with no other support channel specified.

More comparisons

All remote video support software comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated · How we research and update