Salesforce Visual Remote Assistant vs Virtually OnSite

SVSalesforce Visual Remote Assistant4.0Visit Virtually OnSite8.2Visit

SV Salesforce Visual Remote Assistant #2 in Remote Video Support Software 4.0/10 From $50/user/mo (annual) ✓ 0 of 5 features Visit Salesforce

vs

Higher score Virtually OnSite #7 in Remote Video Support Software 8.2/10 From $24/mo · 14-day trial ✓ 4 of 5 features Try Virtually OnSite

• Salesforce Visual Remote Assistant fits best

  Salesforce-centric service and field teams

• Virtually OnSite fits best

  Small service teams supporting customers remotely

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Side by side

Feature	SVSalesforce Visual Remote Assistant 4.0/10 Visit ↗	Virtually OnSite 8.2/10 Visit ↗
At a glance
Editor score	4.0	8.2
Ranking	#2 in Remote Video Support Software	#7 in Remote Video Support Software
Best for	Salesforce-centric service and field teams	Small service teams supporting customers remotely
Pricing model	Paid	Paid
Starting price	$50/user/mo	Not published
Free plan	—	—
Free trial	—	—
Deployment	Cloud, Mobile	Cloud, Mobile
Platforms	Web, iOS, Android	Web, iOS, Android
Support	Community, Docs	Email
Integrations	3 integrations	3 integrations
Built for	Mid-market, Enterprise	Solo, Small business, Mid-market
Features Salesforce Visual Remote Assistant 0/5 · Virtually OnSite 4/5
Live video sessions	Not published	✓ (best)
Browser-based sessions	Not published	✓ (best)
Co-browsing	Not published	—
Live annotations	Not published	✓ (best)
Session recording	Not published	✓ (best)
Specs
Mobile support	Not published	Both
Our review
Pros	Customers join from a mobile browser without downloading an app. Combines live video, desktop sharing, recording, and AR annotations. Integrates with Salesforce Service Cloud and Field Service workflows.	Customers join live camera sessions from a browser link without an app install. Annotations, zoom, and flashlight control help guide customers during a session. Screenshots, recordings, notes, and checklists keep session work documented.
Cons	The add-on costs $50 per user per month with annual billing. Its listed integrations are limited to Salesforce products. No standalone Visual Remote Assistant free plan is offered.	There is no ongoing free plan; the trial lasts 14 days or 15 sessions. The Solo plan’s saved session history is limited to 90 days. Support is listed through email, with no other support channel specified.
Our verdict	Salesforce Visual Remote Assistant brings live two-way video support into customer service, contact-center, field-service, and sales workflows. Customers join through a secure link in a mobile browser without downloading an app; agents can… Read the review →	Virtually OnSite is a remote video support tool for service businesses and field teams, including HVAC, electrical, facilities, and industrial operations. A technician can invite a customer to a live session through a browser link, so the… Read the review →

Strengths and trade-offs

• Salesforce Visual Remote Assistant — where it wins

  • Customers join from a mobile browser without downloading an app.
  • Combines live video, desktop sharing, recording, and AR annotations.
  • Integrates with Salesforce Service Cloud and Field Service workflows.

  Where it doesn't

  • The add-on costs $50 per user per month with annual billing.
  • Its listed integrations are limited to Salesforce products.
  • No standalone Visual Remote Assistant free plan is offered.

• Virtually OnSite — where it wins

  • Customers join live camera sessions from a browser link without an app install.
  • Annotations, zoom, and flashlight control help guide customers during a session.
  • Screenshots, recordings, notes, and checklists keep session work documented.

  Where it doesn't

  • There is no ongoing free plan; the trial lasts 14 days or 15 sessions.
  • The Solo plan’s saved session history is limited to 90 days.
  • Support is listed through email, with no other support channel specified.

• SVSalesforce Visual Remote Assistant4.0/10 · From $50/user/mo (annual)

  A Salesforce add-on for live visual support, priced at $50 per user monthly, billed annually.

  Visit SalesforceFull verdict →
• Virtually OnSite8.2/10 · From $24/mo · 14-day trial

  App-free customer video sessions with annotations and saved records, from $24 per month.

  Try Virtually OnSiteFull verdict →