XMReality Remote Guidance vs Virtually OnSite

XMReality Remote Guidance8.4Visit Virtually OnSite7.7Visit

Higher score XMReality Remote Guidance #3 in Remote Video Support Software 8.4/10 14-day trial Free trial✓ 0 of 5 features Visit XMReality

vs

Virtually OnSite #7 in Remote Video Support Software 7.7/10 14-day trial Free trial✓ 4 of 5 features Try Virtually OnSite

• XMReality Remote Guidance fits best

  Teams needing remote guidance with integrations and AI

• Virtually OnSite fits best

  Small service teams supporting customers remotely

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Side by side

Feature	XMReality Remote Guidance 8.4/10 Visit ↗	Virtually OnSite 7.7/10 Visit ↗
At a glance
Editor score	8.4	7.7
Ranking	#3 in Remote Video Support Software	#7 in Remote Video Support Software
Best for	Teams needing remote guidance with integrations and AI	Small service teams supporting customers remotely
Pricing model	Paid	Paid
Starting price	$35/user/mo	$24/mo (best)
Free plan	—	—
Free trial	14 days	14 days
Free trial length	14 days · no card needed	14 days · no card needed
Deployment	Cloud, Desktop, Mobile	Cloud, Mobile
Platforms	Web, Windows, macOS, Linux, iOS, Android	Web, iOS, Android
Support	Email, Phone, Docs	Email
Compliance	GDPR, ISO 27001	SSO/SAML
Integrations	7,000+ integrations	3 integrations
Built for	Small business, Mid-market, Enterprise	Solo, Small business, Mid-market
Features XMReality Remote Guidance 0/5 · Virtually OnSite 4/5
Live video sessions	Not checked yet	✓ (best)
Browser-based sessions	Not checked yet	✓ (best)
Co-browsing	Not checked yet	—
Live annotations	Not checked yet	✓ (best)
Session recording	Not checked yet	✓ (best)
Specs
Mobile support	Not checked yet	Both
Our review
Pros	Guide people with pointers, annotations, shared files and AR hands. Professional adds recordings, PDF reports, group calls and AI analysis. Works across web, desktop and mobile, with integrations and APIs.	Customers join live camera sessions from a browser link without an app install. Annotations, zoom, and flashlight control help guide customers during a session. Screenshots, recordings, notes, and checklists keep session work documented.
Cons	There is no permanent free plan; access starts with a 14-day trial. Basic lacks the recordings, AI analysis and group calls listed for Professional. Enterprise pricing is not shown alongside the listed fixed-price plans.	There is no ongoing free plan; the trial lasts 14 days or 15 sessions. The Solo plan’s saved session history is limited to 90 days. Support is listed through email, with no other support channel specified.
Our verdict	XMReality Remote Guidance helps support and field-service teams guide customers or workers through technical support, troubleshooting, inspections and training. A shareable link starts a video call, where an expert can use pointers,… Read the review →	Virtually OnSite is a remote video support tool for service businesses and field teams, including HVAC, electrical, facilities, and industrial operations. A technician can invite a customer to a live session through a browser link, so the… Read the review →

Strengths and trade-offs

• XMReality Remote Guidance — where it wins

  • Guide people with pointers, annotations, shared files and AR hands.
  • Professional adds recordings, PDF reports, group calls and AI analysis.
  • Works across web, desktop and mobile, with integrations and APIs.

  Where it doesn't

  • There is no permanent free plan; access starts with a 14-day trial.
  • Basic lacks the recordings, AI analysis and group calls listed for Professional.
  • Enterprise pricing is not shown alongside the listed fixed-price plans.

• Virtually OnSite — where it wins

  • Customers join live camera sessions from a browser link without an app install.
  • Annotations, zoom, and flashlight control help guide customers during a session.
  • Screenshots, recordings, notes, and checklists keep session work documented.

  Where it doesn't

  • There is no ongoing free plan; the trial lasts 14 days or 15 sessions.
  • The Solo plan’s saved session history is limited to 90 days.
  • Support is listed through email, with no other support channel specified.

• XMReality Remote Guidance8.4/10 · 14-day trial

  Link-based visual support with AR guidance, recordings and AI tools.

  Visit XMRealityFull verdict →
• Virtually OnSite7.7/10 · 14-day trial

  App-free customer video sessions with annotations and saved records, from $24 per month.

  Try Virtually OnSiteFull verdict →