Blitzz Visual Remote Assistance vs Virtually OnSite

Blitzz Visual Remote Assistance7.9Visit Virtually OnSite7.7Visit

Higher score Blitzz Visual Remote Assistance #5 in Remote Video Support Software 7.9/10 14-day trial Free trial✓ 1 of 5 features Visit Blitzz

vs

Virtually OnSite #7 in Remote Video Support Software 7.7/10 14-day trial Free trial✓ 4 of 5 features Try Virtually OnSite

• Blitzz Visual Remote Assistance fits best

  Teams needing app-free support with CRM connections

• Virtually OnSite fits best

  Small service teams supporting customers remotely

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Side by side

Feature	Blitzz Visual Remote Assistance 7.9/10 Visit ↗	Virtually OnSite 7.7/10 Visit ↗
At a glance
Editor score	7.9	7.7
Ranking	#5 in Remote Video Support Software	#7 in Remote Video Support Software
Best for	Teams needing app-free support with CRM connections	Small service teams supporting customers remotely
Pricing model	Paid	Paid
Starting price	$35/user/mo	$24/mo (best)
Free plan	—	—
Free trial	14 days	14 days
Free trial length	14 days · no card needed	14 days · no card needed
Deployment	Cloud, Mobile	Cloud, Mobile
Platforms	Web, Windows, macOS, iOS, Android	Web, iOS, Android
Support	Email, Tickets, Docs	Email
Compliance	SOC 2, GDPR, SSO/SAML, 2FA	SSO/SAML
Integrations	7 integrations	3 integrations
Built for	Small business, Mid-market, Enterprise	Solo, Small business, Mid-market
Features Blitzz Visual Remote Assistance 1/5 · Virtually OnSite 4/5
Live video sessions	Not checked yet	✓ (best)
Browser-based sessions	Not checked yet	✓ (best)
Co-browsing	✓ (best)	—
Live annotations	Not checked yet	✓ (best)
Session recording	Not checked yet	✓ (best)
Specs
Mobile support	Not checked yet	Both
Our review
Pros	Customers join browser video calls without downloading an app. Screen sharing, live pointers, markup, and OCR support visual troubleshooting. Integrates with Salesforce, ServiceNow, Zendesk, and HubSpot.	Customers join live camera sessions from a browser link without an app install. Annotations, zoom, and flashlight control help guide customers during a session. Screenshots, recordings, notes, and checklists keep session work documented.
Cons	No free plan; Professional starts at $35 per user per month, billed annually. Enterprise features such as SSO/SAML are reserved for the Enterprise plan. Support is listed through email, tickets, and documentation.	There is no ongoing free plan; the trial lasts 14 days or 15 sessions. The Solo plan’s saved session history is limited to 90 days. Support is listed through email, with no other support channel specified.
Our verdict	Blitzz Visual Remote Assistance, also marketed as Blitzz Concierge, connects support agents and customers through browser-based video sessions. It is aimed at contact centers and field service teams handling equipment troubleshooting,… Read the review →	Virtually OnSite is a remote video support tool for service businesses and field teams, including HVAC, electrical, facilities, and industrial operations. A technician can invite a customer to a live session through a browser link, so the… Read the review →

Strengths and trade-offs

• Blitzz Visual Remote Assistance — where it wins

  • Customers join browser video calls without downloading an app.
  • Screen sharing, live pointers, markup, and OCR support visual troubleshooting.
  • Integrates with Salesforce, ServiceNow, Zendesk, and HubSpot.

  Where it doesn't

  • No free plan; Professional starts at $35 per user per month, billed annually.
  • Enterprise features such as SSO/SAML are reserved for the Enterprise plan.
  • Support is listed through email, tickets, and documentation.

• Virtually OnSite — where it wins

  • Customers join live camera sessions from a browser link without an app install.
  • Annotations, zoom, and flashlight control help guide customers during a session.
  • Screenshots, recordings, notes, and checklists keep session work documented.

  Where it doesn't

  • There is no ongoing free plan; the trial lasts 14 days or 15 sessions.
  • The Solo plan’s saved session history is limited to 90 days.
  • Support is listed through email, with no other support channel specified.

• Blitzz Visual Remote Assistance7.9/10 · 14-day trial

  App-free visual support with screen sharing, markup, OCR, and CRM integrations.

  Visit BlitzzFull verdict →
• Virtually OnSite7.7/10 · 14-day trial

  App-free customer video sessions with annotations and saved records, from $24 per month.

  Try Virtually OnSiteFull verdict →