Head-to-head · Remote Video Support Software
Blitzz Visual Remote Assistance vs Virtually OnSite
Blitzz Visual Remote Assistance leads on 1 check, Virtually OnSite on 4, and 1 is even. Who comes out ahead on the 6 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.
Our verdict
- Highest scoreVirtually OnSite · 8.2/10
- Most featuresVirtually OnSite · 4 of 5
Virtually OnSite scores higher on our rubric for remote video support software: 8.2 against 5.8 out of 10; our editors rank them #7 and #5.
Virtually OnSite offers live video sessions; Blitzz Visual Remote Assistance doesn't publish it. Virtually OnSite offers browser-based sessions; Blitzz Visual Remote Assistance doesn't publish it. Blitzz Visual Remote Assistance offers co-browsing; Virtually OnSite doesn't. Virtually OnSite offers live annotations; Blitzz Visual Remote Assistance doesn't publish it. Virtually OnSite offers session recording; Blitzz Visual Remote Assistance doesn't publish it.
Blitzz Visual Remote Assistance is the better fit for teams needing app-free support with CRM connections. Virtually OnSite is the better fit for small service teams supporting customers remotely.
- Blitzz Visual Remote Assistance fits best
Teams needing app-free support with CRM connections
- Virtually OnSite fits best
Small service teams supporting customers remotely
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Side by side
| Feature | Blitzz Visual Remote Assistance 5.8/10 Visit ↗ | Virtually OnSite 8.2/10 Visit ↗ |
|---|---|---|
| At a glance | ||
| Editor score | 5.8 | 8.2 |
| Ranking | #5 in Remote Video Support Software | #7 in Remote Video Support Software |
| Best for | Teams needing app-free support with CRM connections | Small service teams supporting customers remotely |
| Pricing model | Paid | Paid |
| Starting price | $35/user/mo | Not published |
| Free plan | — | — |
| Free trial | — | — |
| Free trial length | 14 days · no card needed | 14 days · no card needed |
| Deployment | Cloud, Mobile | Cloud, Mobile |
| Platforms | Web, Windows, macOS, iOS, Android | Web, iOS, Android |
| Support | Email, Tickets, Docs | |
| Compliance | SOC 2, GDPR, SSO/SAML, 2FA | SSO/SAML |
| Integrations | 7 integrations | 3 integrations |
| Built for | Small business, Mid-market, Enterprise | Solo, Small business, Mid-market |
| Features Blitzz Visual Remote Assistance 1/5 · Virtually OnSite 4/5 | ||
| Live video sessions | Not published | ✓ (best) |
| Browser-based sessions | Not published | ✓ (best) |
| Co-browsing | ✓ (best) | — |
| Live annotations | Not published | ✓ (best) |
| Session recording | Not published | ✓ (best) |
| Specs | ||
| Mobile support | Not published | Both |
| Our review | ||
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| Cons |
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| Our verdict | Blitzz Visual Remote Assistance, also marketed as Blitzz Concierge, connects support agents and customers through browser-based video sessions. It is aimed at contact centers and field service teams handling equipment troubleshooting,… Read the review → |
Virtually OnSite is a remote video support tool for service businesses and field teams, including HVAC, electrical, facilities, and industrial operations. A technician can invite a customer to a live session through a browser link, so the… Read the review → |
Strengths and trade-offs
Blitzz Visual Remote Assistance — where it wins
- Customers join browser video calls without downloading an app.
- Screen sharing, live pointers, markup, and OCR support visual troubleshooting.
- Integrates with Salesforce, ServiceNow, Zendesk, and HubSpot.
Where it doesn't
- No free plan; Professional starts at $35 per user per month, billed annually.
- Enterprise features such as SSO/SAML are reserved for the Enterprise plan.
- Support is listed through email, tickets, and documentation.
Virtually OnSite — where it wins
- Customers join live camera sessions from a browser link without an app install.
- Annotations, zoom, and flashlight control help guide customers during a session.
- Screenshots, recordings, notes, and checklists keep session work documented.
Where it doesn't
- There is no ongoing free plan; the trial lasts 14 days or 15 sessions.
- The Solo plan’s saved session history is limited to 90 days.
- Support is listed through email, with no other support channel specified.
- Blitzz Visual Remote Assistance5.8/10 · From $35/user/mo (annual) · 14-day trial
App-free visual support with screen sharing, markup, OCR, and CRM integrations.
Visit BlitzzFull verdict → - Virtually OnSite8.2/10 · From $24/mo · 14-day trial
App-free customer video sessions with annotations and saved records, from $24 per month.
Try Virtually OnSiteFull verdict →
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Reviewed by iTechGuides Editors · Editorial team · Updated Sep 2026