Salesforce Visual Remote Assistant vs Blitzz Visual Remote Assistance

Salesforce Visual Remote Assistant8.6Visit Blitzz Visual Remote Assistance7.9Visit

Higher score Salesforce Visual Remote Assistant #2 in Remote Video Support Software 8.6/10 Paid ✓ 0 of 5 features Visit Salesforce

vs

Blitzz Visual Remote Assistance #5 in Remote Video Support Software 7.9/10 14-day trial Free trial✓ 1 of 5 features Visit Blitzz

• Salesforce Visual Remote Assistant fits best

  Salesforce-centric service and field teams

• Blitzz Visual Remote Assistance fits best

  Teams needing app-free support with CRM connections

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Side by side

Feature	Salesforce Visual Remote Assistant 8.6/10 Visit ↗	Blitzz Visual Remote Assistance 7.9/10 Visit ↗
At a glance
Editor score	8.6	7.9
Ranking	#2 in Remote Video Support Software	#5 in Remote Video Support Software
Best for	Salesforce-centric service and field teams	Teams needing app-free support with CRM connections
Pricing model	Paid	Paid
Starting price	$50/user/mo	$35/user/mo (best)
Free plan	—	—
Free trial	—	14 days
Deployment	Cloud, Mobile	Cloud, Mobile
Platforms	Web, iOS, Android	Web, Windows, macOS, iOS, Android
Support	Community, Docs	Email, Tickets, Docs
Integrations	3 integrations	7 integrations
Built for	Mid-market, Enterprise	Small business, Mid-market, Enterprise
Features Salesforce Visual Remote Assistant 0/5 · Blitzz Visual Remote Assistance 1/5
Live video sessions	Not checked yet	Not checked yet
Browser-based sessions	Not checked yet	Not checked yet
Co-browsing	Not checked yet	✓ (best)
Live annotations	Not checked yet	Not checked yet
Session recording	Not checked yet	Not checked yet
Specs
Mobile support	Not checked yet	Not checked yet
Our review
Pros	Customers join from a mobile browser without downloading an app. Combines live video, desktop sharing, recording, and AR annotations. Integrates with Salesforce Service Cloud and Field Service workflows.	Customers join browser video calls without downloading an app. Screen sharing, live pointers, markup, and OCR support visual troubleshooting. Integrates with Salesforce, ServiceNow, Zendesk, and HubSpot.
Cons	The add-on costs $50 per user per month with annual billing. Its listed integrations are limited to Salesforce products. No standalone Visual Remote Assistant free plan is offered.	No free plan; Professional starts at $35 per user per month, billed annually. Enterprise features such as SSO/SAML are reserved for the Enterprise plan. Support is listed through email, tickets, and documentation.
Our verdict	Salesforce Visual Remote Assistant brings live two-way video support into customer service, contact-center, field-service, and sales workflows. Customers join through a secure link in a mobile browser without downloading an app; agents can… Read the review →	Blitzz Visual Remote Assistance, also marketed as Blitzz Concierge, connects support agents and customers through browser-based video sessions. It is aimed at contact centers and field service teams handling equipment troubleshooting,… Read the review →

Strengths and trade-offs

• Salesforce Visual Remote Assistant — where it wins

  • Customers join from a mobile browser without downloading an app.
  • Combines live video, desktop sharing, recording, and AR annotations.
  • Integrates with Salesforce Service Cloud and Field Service workflows.

  Where it doesn't

  • The add-on costs $50 per user per month with annual billing.
  • Its listed integrations are limited to Salesforce products.
  • No standalone Visual Remote Assistant free plan is offered.

• Blitzz Visual Remote Assistance — where it wins

  • Customers join browser video calls without downloading an app.
  • Screen sharing, live pointers, markup, and OCR support visual troubleshooting.
  • Integrates with Salesforce, ServiceNow, Zendesk, and HubSpot.

  Where it doesn't

  • No free plan; Professional starts at $35 per user per month, billed annually.
  • Enterprise features such as SSO/SAML are reserved for the Enterprise plan.
  • Support is listed through email, tickets, and documentation.

• Salesforce Visual Remote Assistant8.6/10 · Paid

  A Salesforce add-on for live visual support, priced at $50 per user monthly, billed annually.

  Visit SalesforceFull verdict →
• Blitzz Visual Remote Assistance7.9/10 · 14-day trial

  App-free visual support with screen sharing, markup, OCR, and CRM integrations.

  Visit BlitzzFull verdict →