Head-to-head · Remote Video Support Software
Salesforce Visual Remote Assistant vs Blitzz Visual Remote Assistance
Salesforce Visual Remote Assistant leads on 0 checks, Blitzz Visual Remote Assistance on 2, and 1 is even. Who comes out ahead on the 3 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.
Our verdict
- Highest scoreBlitzz Visual Remote Assistance · 5.8/10
- Lowest starting priceBlitzz Visual Remote Assistance · $35/user/mo
- Most featuresBlitzz Visual Remote Assistance · 1 of 5
Blitzz Visual Remote Assistance scores higher on our rubric for remote video support software: 5.8 against 4.0 out of 10; our editors rank them #5 and #2.
Blitzz Visual Remote Assistance is cheaper to start at $35/user/mo against $50/user/mo. Blitzz Visual Remote Assistance offers co-browsing; Salesforce Visual Remote Assistant doesn't publish it.
Salesforce Visual Remote Assistant is the better fit for salesforce-centric service and field teams. Blitzz Visual Remote Assistance is the better fit for teams needing app-free support with CRM connections.
- Salesforce Visual Remote Assistant fits best
Salesforce-centric service and field teams
- Blitzz Visual Remote Assistance fits best
Teams needing app-free support with CRM connections
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Side by side
| Feature | Salesforce Visual Remote Assistant 4.0/10 Visit ↗ | Blitzz Visual Remote Assistance 5.8/10 Visit ↗ |
|---|---|---|
| At a glance | ||
| Editor score | 4.0 | 5.8 |
| Ranking | #2 in Remote Video Support Software | #5 in Remote Video Support Software |
| Best for | Salesforce-centric service and field teams | Teams needing app-free support with CRM connections |
| Pricing model | Paid | Paid |
| Starting price | $50/user/mo | $35/user/mo (best) |
| Free plan | — | — |
| Free trial | — | — |
| Deployment | Cloud, Mobile | Cloud, Mobile |
| Platforms | Web, iOS, Android | Web, Windows, macOS, iOS, Android |
| Support | Community, Docs | Email, Tickets, Docs |
| Integrations | 3 integrations | 7 integrations |
| Built for | Mid-market, Enterprise | Small business, Mid-market, Enterprise |
| Features Salesforce Visual Remote Assistant 0/5 · Blitzz Visual Remote Assistance 1/5 | ||
| Live video sessions | Not published | Not published |
| Browser-based sessions | Not published | Not published |
| Co-browsing | Not published | ✓ (best) |
| Live annotations | Not published | Not published |
| Session recording | Not published | Not published |
| Specs | ||
| Mobile support | Not published | Not published |
| Our review | ||
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| Cons |
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| Our verdict | Salesforce Visual Remote Assistant brings live two-way video support into customer service, contact-center, field-service, and sales workflows. Customers join through a secure link in a mobile browser without downloading an app; agents can… Read the review → |
Blitzz Visual Remote Assistance, also marketed as Blitzz Concierge, connects support agents and customers through browser-based video sessions. It is aimed at contact centers and field service teams handling equipment troubleshooting,… Read the review → |
Strengths and trade-offs
Salesforce Visual Remote Assistant — where it wins
- Customers join from a mobile browser without downloading an app.
- Combines live video, desktop sharing, recording, and AR annotations.
- Integrates with Salesforce Service Cloud and Field Service workflows.
Where it doesn't
- The add-on costs $50 per user per month with annual billing.
- Its listed integrations are limited to Salesforce products.
- No standalone Visual Remote Assistant free plan is offered.
Blitzz Visual Remote Assistance — where it wins
- Customers join browser video calls without downloading an app.
- Screen sharing, live pointers, markup, and OCR support visual troubleshooting.
- Integrates with Salesforce, ServiceNow, Zendesk, and HubSpot.
Where it doesn't
- No free plan; Professional starts at $35 per user per month, billed annually.
- Enterprise features such as SSO/SAML are reserved for the Enterprise plan.
- Support is listed through email, tickets, and documentation.
- Salesforce Visual Remote Assistant4.0/10 · From $50/user/mo (annual)
A Salesforce add-on for live visual support, priced at $50 per user monthly, billed annually.
Visit SalesforceFull verdict → - Blitzz Visual Remote Assistance5.8/10 · From $35/user/mo (annual) · 14-day trial
App-free visual support with screen sharing, markup, OCR, and CRM integrations.
Visit BlitzzFull verdict →
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- IFS Cloud Field Service Management vs Blitzz Visual Remote Assistance
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Reviewed by iTechGuides Editors · Editorial team · Updated Sep 2026