Salesforce Visual Remote Assistant vs XMReality Remote Guidance

Salesforce Visual Remote Assistant8.6Visit XMReality Remote Guidance8.4Visit

Higher score Salesforce Visual Remote Assistant #2 in Remote Video Support Software 8.6/10 Paid ✓ 0 of 5 features Visit Salesforce

vs

XMReality Remote Guidance #3 in Remote Video Support Software 8.4/10 14-day trial Free trial✓ 0 of 5 features Visit XMReality

• Salesforce Visual Remote Assistant fits best

  Salesforce-centric service and field teams

• XMReality Remote Guidance fits best

  Teams needing remote guidance with integrations and AI

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Side by side

Feature	Salesforce Visual Remote Assistant 8.6/10 Visit ↗	XMReality Remote Guidance 8.4/10 Visit ↗
At a glance
Editor score	8.6	8.4
Ranking	#2 in Remote Video Support Software	#3 in Remote Video Support Software
Best for	Salesforce-centric service and field teams	Teams needing remote guidance with integrations and AI
Pricing model	Paid	Paid
Starting price	$50/user/mo	$35/user/mo (best)
Free plan	—	—
Free trial	—	14 days
Deployment	Cloud, Mobile	Cloud, Desktop, Mobile
Platforms	Web, iOS, Android	Web, Windows, macOS, Linux, iOS, Android
Support	Community, Docs	Email, Phone, Docs
Integrations	3 integrations	7,000+ integrations
Built for	Mid-market, Enterprise	Small business, Mid-market, Enterprise
Features Salesforce Visual Remote Assistant 0/5 · XMReality Remote Guidance 0/5
Live video sessions	Not checked yet	Not checked yet
Browser-based sessions	Not checked yet	Not checked yet
Co-browsing	Not checked yet	Not checked yet
Live annotations	Not checked yet	Not checked yet
Session recording	Not checked yet	Not checked yet
Specs
Mobile support	Not checked yet	Not checked yet
Our review
Pros	Customers join from a mobile browser without downloading an app. Combines live video, desktop sharing, recording, and AR annotations. Integrates with Salesforce Service Cloud and Field Service workflows.	Guide people with pointers, annotations, shared files and AR hands. Professional adds recordings, PDF reports, group calls and AI analysis. Works across web, desktop and mobile, with integrations and APIs.
Cons	The add-on costs $50 per user per month with annual billing. Its listed integrations are limited to Salesforce products. No standalone Visual Remote Assistant free plan is offered.	There is no permanent free plan; access starts with a 14-day trial. Basic lacks the recordings, AI analysis and group calls listed for Professional. Enterprise pricing is not shown alongside the listed fixed-price plans.
Our verdict	Salesforce Visual Remote Assistant brings live two-way video support into customer service, contact-center, field-service, and sales workflows. Customers join through a secure link in a mobile browser without downloading an app; agents can… Read the review →	XMReality Remote Guidance helps support and field-service teams guide customers or workers through technical support, troubleshooting, inspections and training. A shareable link starts a video call, where an expert can use pointers,… Read the review →

Strengths and trade-offs

• Salesforce Visual Remote Assistant — where it wins

  • Customers join from a mobile browser without downloading an app.
  • Combines live video, desktop sharing, recording, and AR annotations.
  • Integrates with Salesforce Service Cloud and Field Service workflows.

  Where it doesn't

  • The add-on costs $50 per user per month with annual billing.
  • Its listed integrations are limited to Salesforce products.
  • No standalone Visual Remote Assistant free plan is offered.

• XMReality Remote Guidance — where it wins

  • Guide people with pointers, annotations, shared files and AR hands.
  • Professional adds recordings, PDF reports, group calls and AI analysis.
  • Works across web, desktop and mobile, with integrations and APIs.

  Where it doesn't

  • There is no permanent free plan; access starts with a 14-day trial.
  • Basic lacks the recordings, AI analysis and group calls listed for Professional.
  • Enterprise pricing is not shown alongside the listed fixed-price plans.

• Salesforce Visual Remote Assistant8.6/10 · Paid

  A Salesforce add-on for live visual support, priced at $50 per user monthly, billed annually.

  Visit SalesforceFull verdict →
• XMReality Remote Guidance8.4/10 · 14-day trial

  Link-based visual support with AR guidance, recordings and AI tools.

  Visit XMRealityFull verdict →