Salesforce Visual Remote Assistant vs XMReality Remote Guidance

SVSalesforce Visual Remote Assistant4.0Visit XMReality Remote Guidance5.0Visit

SV Salesforce Visual Remote Assistant #2 in Remote Video Support Software 4.0/10 From $50/user/mo (annual) ✓ 0 of 5 features Visit Salesforce

vs

Higher score XMReality Remote Guidance #3 in Remote Video Support Software 5.0/10 From $35/user/mo (annual) · 14-day trial ✓ 0 of 5 features Visit XMReality

• Salesforce Visual Remote Assistant fits best

  Salesforce-centric service and field teams

• XMReality Remote Guidance fits best

  Teams needing remote guidance with integrations and AI

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Side by side

Feature	SVSalesforce Visual Remote Assistant 4.0/10 Visit ↗	XMReality Remote Guidance 5.0/10 Visit ↗
At a glance
Editor score	4.0	5.0
Ranking	#2 in Remote Video Support Software	#3 in Remote Video Support Software
Best for	Salesforce-centric service and field teams	Teams needing remote guidance with integrations and AI
Pricing model	Paid	Paid
Starting price	$50/user/mo	$35/user/mo (best)
Free plan	—	—
Free trial	—	—
Deployment	Cloud, Mobile	Cloud, Desktop, Mobile
Platforms	Web, iOS, Android	Web, Windows, macOS, Linux, iOS, Android
Support	Community, Docs	Email, Phone, Docs
Integrations	3 integrations	7,000+ integrations
Built for	Mid-market, Enterprise	Small business, Mid-market, Enterprise
Features Salesforce Visual Remote Assistant 0/5 · XMReality Remote Guidance 0/5
Live video sessions	Not published	Not published
Browser-based sessions	Not published	Not published
Co-browsing	Not published	Not published
Live annotations	Not published	Not published
Session recording	Not published	Not published
Specs
Mobile support	Not published	Not published
Our review
Pros	Customers join from a mobile browser without downloading an app. Combines live video, desktop sharing, recording, and AR annotations. Integrates with Salesforce Service Cloud and Field Service workflows.	Guide people with pointers, annotations, shared files and AR hands. Professional adds recordings, PDF reports, group calls and AI analysis. Works across web, desktop and mobile, with integrations and APIs.
Cons	The add-on costs $50 per user per month with annual billing. Its listed integrations are limited to Salesforce products. No standalone Visual Remote Assistant free plan is offered.	There is no permanent free plan; access starts with a 14-day trial. Basic lacks the recordings, AI analysis and group calls listed for Professional. Enterprise pricing is not shown alongside the listed fixed-price plans.
Our verdict	Salesforce Visual Remote Assistant brings live two-way video support into customer service, contact-center, field-service, and sales workflows. Customers join through a secure link in a mobile browser without downloading an app; agents can… Read the review →	XMReality Remote Guidance helps support and field-service teams guide customers or workers through technical support, troubleshooting, inspections and training. A shareable link starts a video call, where an expert can use pointers,… Read the review →

Strengths and trade-offs

• Salesforce Visual Remote Assistant — where it wins

  • Customers join from a mobile browser without downloading an app.
  • Combines live video, desktop sharing, recording, and AR annotations.
  • Integrates with Salesforce Service Cloud and Field Service workflows.

  Where it doesn't

  • The add-on costs $50 per user per month with annual billing.
  • Its listed integrations are limited to Salesforce products.
  • No standalone Visual Remote Assistant free plan is offered.

• XMReality Remote Guidance — where it wins

  • Guide people with pointers, annotations, shared files and AR hands.
  • Professional adds recordings, PDF reports, group calls and AI analysis.
  • Works across web, desktop and mobile, with integrations and APIs.

  Where it doesn't

  • There is no permanent free plan; access starts with a 14-day trial.
  • Basic lacks the recordings, AI analysis and group calls listed for Professional.
  • Enterprise pricing is not shown alongside the listed fixed-price plans.

• SVSalesforce Visual Remote Assistant4.0/10 · From $50/user/mo (annual)

  A Salesforce add-on for live visual support, priced at $50 per user monthly, billed annually.

  Visit SalesforceFull verdict →
• XMReality Remote Guidance5.0/10 · From $35/user/mo (annual) · 14-day trial

  Link-based visual support with AR guidance, recordings and AI tools.

  Visit XMRealityFull verdict →