Salesforce Visual Remote Assistant vs OnSight RVX

Salesforce Visual Remote Assistant8.6Visit OnSight RVX7.8Visit

Higher score Salesforce Visual Remote Assistant #2 in Remote Video Support Software 8.6/10 Paid ✓ 0 of 5 features Visit Salesforce

vs

OnSight RVX #6 in Remote Video Support Software 7.8/10 30-day trial Free trial✓ 0 of 5 features Visit OnSight RVX

• Salesforce Visual Remote Assistant fits best

  Salesforce-centric service and field teams

• OnSight RVX fits best

  Field teams needing capture, OCR, and inspection tools

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Side by side

Feature	Salesforce Visual Remote Assistant 8.6/10 Visit ↗	OnSight RVX 7.8/10 Visit ↗
At a glance
Editor score	8.6	7.8
Ranking	#2 in Remote Video Support Software	#6 in Remote Video Support Software
Best for	Salesforce-centric service and field teams	Field teams needing capture, OCR, and inspection tools
Pricing model	Paid	Paid
Starting price	$50/user/mo	$29/mo (best)
Free plan	—	—
Free trial	—	30 days
Deployment	Cloud, Mobile	Cloud
Platforms	Web, iOS, Android	Web
Support	Community, Docs	Email, Phone, Tickets · 24/7
Integrations	3 integrations	4 integrations
Built for	Mid-market, Enterprise	Small business, Mid-market, Enterprise
Features Salesforce Visual Remote Assistant 0/5 · OnSight RVX 0/5
Live video sessions	Not checked yet	Not checked yet
Browser-based sessions	Not checked yet	Not checked yet
Co-browsing	Not checked yet	Not checked yet
Live annotations	Not checked yet	Not checked yet
Session recording	Not checked yet	Not checked yet
Specs
Mobile support	Not checked yet	Not checked yet
Our review
Pros	Customers join from a mobile browser without downloading an app. Combines live video, desktop sharing, recording, and AR annotations. Integrates with Salesforce Service Cloud and Field Service workflows.	Live browser sessions let customers join from a text link without an app or account. OCR, AR measurement, geolocation, and image capture support detailed inspections. Automatic PDF reports, recordings, and self-surveys document each session.
Cons	The add-on costs $50 per user per month with annual billing. Its listed integrations are limited to Salesforce products. No standalone Visual Remote Assistant free plan is offered.	No free plan; the Starter plan begins at $29 per month. Listed platform coverage is web and API, narrower than web and mobile needs. Unlimited session minutes and detailed reporting require the $59 Business plan.
Our verdict	Salesforce Visual Remote Assistant brings live two-way video support into customer service, contact-center, field-service, and sales workflows. Customers join through a secure link in a mobile browser without downloading an app; agents can… Read the review →	OnSight RVX is browser-based remote visual assistance software from Hostcomm for field-service, installation, housing, utility, insurance, and equipment-support teams. An expert invites a customer to a live camera session by text link,… Read the review →

Strengths and trade-offs

• Salesforce Visual Remote Assistant — where it wins

  • Customers join from a mobile browser without downloading an app.
  • Combines live video, desktop sharing, recording, and AR annotations.
  • Integrates with Salesforce Service Cloud and Field Service workflows.

  Where it doesn't

  • The add-on costs $50 per user per month with annual billing.
  • Its listed integrations are limited to Salesforce products.
  • No standalone Visual Remote Assistant free plan is offered.

• OnSight RVX — where it wins

  • Live browser sessions let customers join from a text link without an app or account.
  • OCR, AR measurement, geolocation, and image capture support detailed inspections.
  • Automatic PDF reports, recordings, and self-surveys document each session.

  Where it doesn't

  • No free plan; the Starter plan begins at $29 per month.
  • Listed platform coverage is web and API, narrower than web and mobile needs.
  • Unlimited session minutes and detailed reporting require the $59 Business plan.

• Salesforce Visual Remote Assistant8.6/10 · Paid

  A Salesforce add-on for live visual support, priced at $50 per user monthly, billed annually.

  Visit SalesforceFull verdict →
• OnSight RVX7.8/10 · 30-day trial

  Browser-based video support with inspection tools, from $29 per month.

  Visit OnSight RVXFull verdict →