Visual Assistance
Visual Assistance: A focused visual support tool for small teams handling mobile customer calls. Ranked #21 of 26 in Video Customer Support Software by our editors (6.9/10); pricing: 10-day trial; best for small teams needing basic mobile visual calls.
At a glance
- Editor score6.9 / 10
- Pricing10-day trial
- Best forSmall teams needing basic mobile visual calls
- Free planNo
- Paid from800 NZD/yr
- Facts checked20 Sep 2026
Where it wins
- Customers join from a smartphone browser without installing an app.
- Combines video, screen sharing, voice, chat, screenshots, and annotations.
- Runs across web, Windows, macOS, iOS, and Android.
Where it doesn't
- No free plan is available.
- Session recording is an Enterprise feature.
- Enterprise access is project-based and sales-led.
Our verdict on Visual Assistance
Visual Assistance is a browser-based remote support platform for teams that need real-time visual communication with customers. It fits technical support, remote inspections, equipment troubleshooting, installation guidance, and field-service work. Agents can invite customers by SMS, start live video or voice sessions, view a customer's camera stream, exchange messages, share screens, and capture annotated screenshots. Customers join from a smartphone browser without installing an app, which keeps the customer-side experience focused on the support session.
The feature set is centered on live visual assistance rather than a broad customer service suite. Alongside video calls, teams get screen sharing, SMS session invitations, live customer camera streaming, voice chat, instant messaging, screenshot capture and annotation, and a usage dashboard. That combination suits cases where seeing equipment, surroundings, or a physical installation matters more than a text-only exchange. The product runs on web, Windows, macOS, iOS, and Android, giving support staff flexibility across desktop and mobile environments.
Pricing is straightforward for the Business plan: NZD 75 per month when billed monthly, or NZD 800 per year with annual billing. A 10-day trial is available, but there is no free plan. Enterprise adds session recording, SMS customization, and on-premise deployment, with project-based, sales-led pricing. Small teams should choose Visual Assistance when they need basic mobile visual calls and practical annotation tools without requiring customers to install an app. Teams seeking a wider service platform or recording at the Business level should consider whether the Enterprise tier fits their operational needs.
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Visual Assistance pricing
All 2 Visual Assistance plans and prices →
Visual Assistance fact sheet
| Free plan | No |
|---|---|
| Paid from | 800 NZD/yr |
| Screen sharing | Yes |
| Co-browsing | Not verified |
| Visual annotation | Yes |
| Video recording | Yes |
| Included agent seats | Not verified |
| Customer platforms | Mobile |
| Free trial | 10 days |
| Deployment | Cloud, Self-hosted |
| Platforms | Web, Windows, macOS, iOS, Android |
| Compliance & security | GDPR |
| Support | Email, Docs |
| Built for | Small business, Mid-market, Enterprise (editorial estimate) |
| Pricing | 10-day trial (source) |
| Website | visual-assistance.com |
| Facts checked | 20 Sep 2026 |
Alternatives to Visual Assistance
- SightCall Remote Visual SupportEnterprise visual support with video, AR guidance, co-browsing, and service-system integrations.9.4
- LiveCallA capable free starting point for teams offering video and audio support.9.2
- Blitzz Visual Remote AssistanceA focused visual support platform with app-free calls, collaboration tools, and business integrations.9.0
See all Visual Assistance alternatives →
Also Ranked In
Visual Assistance is ranked in 2 of our directories.
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Featured on iTechGuides
Visual Assistance is listed in our Video Customer Support Software directory. Add the badge to your site — it links back to this page.
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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