Best Visual Assistance Alternatives in 2026
15 video customer support software our editors would look at instead of Visual Assistance, in our ranking order.
Visual Assistance: A focused visual support tool for small teams handling mobile customer calls. Where it falls short: no free plan is available..
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SightCall Remote Visual Support not yet scored
Best forEnterprise visual support across channels
Enterprise visual support with video, AR guidance, co-browsing, and service-system integrations.
- Co-browsing
- Video recording
- Screen sharing
—not yet scoredVisit SightCall -
Best forTeams wanting free video support
A capable free starting point for teams offering video and audio support.
- Co-browsing
- Video recording
- Screen sharing
7.0/10★★★★☆Visit LiveCall -
Best forTeams wanting priced, app-free visual support
A focused visual support platform with app-free calls, collaboration tools, and business integrations.
- Co-browsing
- Video recording
- Screen sharing
9.0/10★★★★☆Visit Blitzz -
Surfly not yet scored
Best forOrganizations prioritizing free co-browsing access
A strong fit for teams that need free co-browsing with video, sharing, and contact-center integrations.
- Co-browsing
- Video recording
- Screen sharing
—not yet scoredVisit Surfly -
Recursive Labs Visual Engagement Platform not yet scored
Best forEnterprise visual engagement workflows
A broad visual support platform for enterprise teams that need video, sharing, and routing.
- Co-browsing
- Video recording
- Screen sharing
—not yet scoredVisit Recursive Labs -
ViiBE not yet scored
Best forField and expert-assisted customer support
A visual support workspace for diagnosing issues with customers, agents, and field experts.
- Co-browsing
- Video recording
- Screen sharing
—not yet scoredVisit ViiBE -
Best forAffordable web-and-mobile co-browsing teams
A focused co-browsing platform with strong visual assistance and flexible deployment options.
- Co-browsing
- Video recording
- Screen sharing
8.0/10★★★★☆Visit Cobrowse.io -
Best forStructured remote guidance with AI documentation
A structured remote-guidance platform combining video support, documentation, and AI analysis.
- Video recording
- Screen sharing
- Visual annotation
8.0/10★★★★☆Visit XMReality -
Best forSmall teams needing low-cost browser assistance
A low-cost browser assistance tool with strong co-browsing and no session recording.
- Co-browsing
- Screen sharing
- Visual annotation
9.0/10★★★★☆Visit Median -
TechSee VIA Platform not yet scored
Best forAI-powered visual support operations
A broad visual support platform for teams connecting AI, sessions, and service workflows.
- Co-browsing
- Video recording
- Screen sharing
—not yet scoredVisit TechSee -
Help Lightning Remote Assistance not yet scored
Best forIndustrial and technical remote assistance
A feature-rich visual assistance platform for technical and industrial support.
- Video recording
- Screen sharing
- Visual annotation
—not yet scoredVisit Help Lightning -
Best forInspection and service teams needing visual evidence
A visual support workspace for documenting remote inspections and service calls.
- Video recording
- Visual annotation
7.0/10★★★★☆Visit OnSight RVX -
Best forBroad remote support across nearly every platform
Broad remote-support coverage with visual and mobile options, but no free plan.
5.0/10★★☆☆☆Visit RemoteCall -
Best forSalesforce-centric visual service organizations
A Salesforce-connected visual support add-on for live remote assistance and field workflows.
- Video recording
- Screen sharing
- Visual annotation
7.0/10★★★★☆Visit Salesforce -
Best forBudget-conscious teams needing remote support
A cost-conscious remote support platform with video chat, access tools, and broad platform coverage.
6.0/10★★★☆☆Visit Zoho Assist
Visual Assistance Alternatives: Common Questions
What is the best alternative to Visual Assistance?
LiveCall: #2 in our Video Customer Support Software ranking, with an editor score of 7.0 out of 10. A capable free starting point for teams offering video and audio support.
Is there a free alternative to Visual Assistance?
Yes. LiveCall, Surfly, Median and Zoho Assist have a free plan or a free tier.
What is the cheapest paid alternative to Visual Assistance?
Of the alternatives here that publish a price, Median starts lowest, at $25/user/mo.
Visual Assistance vs Each Alternative
| # | Tool | Free plan | Paid from | Screen sharing | Co-browsing | Visual annotation | Video recording | Included agent seats | Score |
|---|---|---|---|---|---|---|---|---|---|
| 21 | Visual Assistance | No | — | Yes | — | Yes | Yes | — | 7.8 |
| not scored | SightCall Remote Visual Support | — | — | Yes | Yes | Yes | Yes | — | — |
| 2 | LiveCall | Yes | — | Yes | Yes | — | Yes | — | 7.0 |
| 3 | Blitzz Visual Remote Assistance | No | $35/user/mo | Yes | Yes | Yes | Yes | 5 agents | 9.0 |
| not scored | Surfly | Yes | — | Yes | Yes | Yes | Yes | — | — |
| not scored | Recursive Labs Visual Engagement Platform | No | — | Yes | Yes | Yes | Yes | — | — |
| not scored | ViiBE | — | — | Yes | Yes | Yes | Yes | — | — |
| 7 | Cobrowse.io | No | — | Yes | Yes | Yes | Yes | — | 8.0 |
| 8 | XMReality Remote Guidance | No | $35/user/mo | Yes | — | Yes | Yes | 5 agents | 8.0 |
| 9 | Median | Yes | $25/user/mo | Yes | Yes | Yes | No | — | 9.0 |
| not scored | TechSee VIA Platform | — | — | Yes | Yes | Yes | Yes | — | — |
| not scored | Help Lightning Remote Assistance | — | — | Yes | — | Yes | Yes | — | — |
| 12 | OnSight RVX | No | — | — | — | Yes | Yes | — | 7.0 |
| 13 | RemoteCall | No | $40.84/user/mo | — | — | — | — | — | 5.0 |
| 14 | Salesforce Visual Remote Assistant | No | $50/user/mo | Yes | — | Yes | Yes | — | 7.0 |
| 15 | Zoho Assist | Yes | — | — | — | — | — | — | 6.0 |
Reviewed by iTechGuides Editors · Editorial team · Updated Sep 2026