Surfly vs XMReality Remote Guidance

Surfly8.9Visit XMReality Remote Guidance8.3Visit

Higher score Surfly #4 in Video Customer Support Software 8.9/10 Free plan · pricing on request Free plan✓ 4 of 4 features Visit Surfly

vs

XMReality Remote Guidance #8 in Video Customer Support Software 8.3/10 14-day trial Free trial✓ 3 of 4 features Visit XMReality

• Surfly fits best

  Organizations prioritizing free co-browsing access

• XMReality Remote Guidance fits best

  Structured remote guidance with AI documentation

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Side by side

Feature	Surfly 8.9/10 Visit ↗	XMReality Remote Guidance 8.3/10 Visit ↗
At a glance
Editor score	8.9	8.3
Ranking	#4 in Video Customer Support Software	#8 in Video Customer Support Software
Best for	Organizations prioritizing free co-browsing access	Structured remote guidance with AI documentation
Pricing model	Free plan + paid	Paid
Starting price	Free plan · pricing on request	$35/user/mo
Free plan	✓ (best)	—
Free trial	—	14 days
Deployment	Cloud, Self-hosted	Cloud, Desktop, Mobile
Platforms	Web	Web, Windows, macOS, Linux, iOS, Android
Support	Email, Docs	Email, Phone, Docs
Compliance	ISO 27001, GDPR, HIPAA, PCI DSS	GDPR, ISO 27001
Integrations	9 integrations	7,000+ integrations
Built for	Mid-market, Enterprise	Small business, Mid-market, Enterprise
Features Surfly 4/4 · XMReality Remote Guidance 3/4
Screen sharing	✓	✓
Co-browsing	✓ (best)	Not checked yet
Visual annotation	✓	✓
Video recording	✓	✓
Specs
Included agent seats	Not checked yet	5 agents
Customer platforms	Web_mobile	Web_mobile
Our review
Pros	Free plan includes up to five sessions per month Combines co-browsing, video chat, sharing, annotation, and recording Integrates with Salesforce, Zendesk, and major contact-center platforms	Pointers, annotations, documents, and AR hands support visual guidance AI transcription, summaries, and topic extraction turn calls into documentation Web, desktop, mobile, API, and business-system integration coverage
Cons	Paid-plan pricing is handled through sales contact AI capabilities are not part of the documented feature set The free plan has a five-session monthly limit	No permanent free plan; access begins with a 14-day trial Recordings, AI analysis, group calls, and integrations require Professional Professional costs $68 annually or $78 monthly per user
Our verdict	Surfly is a browser-based collaboration platform for product, sales, service, and support teams. Its core experience combines universal co-browsing with screen and application sharing, video and text chat, camera sharing, on-screen… Read the review →	XMReality Remote Guidance is video-based remote visual assistance software for organizations handling technical support, troubleshooting, inspections, training, and field service. Agents or experts connect with customers and workers… Read the review →

Strengths and trade-offs

• Surfly — where it wins

  • Free plan includes up to five sessions per month
  • Combines co-browsing, video chat, sharing, annotation, and recording
  • Integrates with Salesforce, Zendesk, and major contact-center platforms

  Where it doesn't

  • Paid-plan pricing is handled through sales contact
  • AI capabilities are not part of the documented feature set
  • The free plan has a five-session monthly limit

• XMReality Remote Guidance — where it wins

  • Pointers, annotations, documents, and AR hands support visual guidance
  • AI transcription, summaries, and topic extraction turn calls into documentation
  • Web, desktop, mobile, API, and business-system integration coverage

  Where it doesn't

  • No permanent free plan; access begins with a 14-day trial
  • Recordings, AI analysis, group calls, and integrations require Professional
  • Professional costs $68 annually or $78 monthly per user

• Surfly8.9/10 · Free plan · pricing on request

  A strong fit for teams that need free co-browsing with video, sharing, and contact-center integrations.

  Visit SurflyFull verdict →
• XMReality Remote Guidance8.3/10 · 14-day trial

  A structured remote-guidance platform combining video support, documentation, and AI analysis.

  Visit XMRealityFull verdict →